Keep Yourself and Your Property Safe from Wildfire
With over 360 active fires across California and elsewhere, State Farm® is committed to the people and communities we serve. As acres continue to burn, evacuate if ordered to do so or if risk appears imminent.
Customers impacted by wildfires can visit st8.fm/claim or call 1-800-SFCLAIM to file a claim.
Your agent can also help and give you more time to pay your premium if needed.
Part of a mandatory evacuation?
- Safety first: Material things can be replaced but the loss of life or serious injury can’t be fixed.
- Stay tuned: Follow news reports and information from first responders.
- Keep living expenses receipts: They may be reimbursable after meeting your deductible.
- What to expect from the claims process: We will work with you closely to resolve your claim.
Steps to take now before your home is threatened
- Know Your Evacuation Plan: Create it, discuss it and include where to go/reunite, who to call, etc.
- Make a home inventory: Take pictures and video to document your personal possessions, because proof of ownership can make your claim settlement easier and faster. A quick video of each room can help later on.
- Back up your information: Back up vital photos, documents and financial information.
- Create an evacuation package: Put original vital documents and irreplaceable items (paper photos, family heirlooms, etc.) in one place so it is ready to go.
- Talk to your agent: Discuss your coverage needs, understand your deductible and the difference between the current market value of a property and its replacement cost.
When it is safe to do so, file a claim.
- Contact us to get the process started - contact your agent, call 1-800-SF-Claim, go to st8.fm/claim or use our mobile application.
Face-to-Face protocols, adjustments and staffing during COVID-19
- First and foremost, we are committed to the health and safety of our customers, the communities where we live and work, and our claim employees.
- Our claim operations remain open and available to service your claims. We are monitoring this changing health issue and continually evaluating our response.
- Virtual claim inspection options are available in most states if legally permitted.
- Claims can always be submitted and managed by calling or emailing your State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims.
- Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. The pandemic is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve you.
- Wildfire Preparation Infographic
- Cal Fire
- National Interagency Fire Center
- NFPA Firewise
- Creating a Home Inventory
- Insurance Information Institute: Road to Recovery: 3 Key Steps to Simplify Filing Wildfire Damage Claims
Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.
The mission of State Farm is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. State Farm and its affiliates are the largest providers of auto and home insurance in the United States. Its 19,200 agents and 59,000 employees serve approximately 84 million policies and accounts – over 81 million auto, fire, life, health and commercial policies and over 2 million financial services accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 36 on the 2020 Fortune 500 list of largest companies. For more information, please visit http://www.statefarm.com.