Keep Yourself and Your Property Safe from Wildfire

Part of a mandatory evacuation?

• Safety first:  Material things can be replaced but the loss of life or serious injury can’t be fixed.
• Stay tuned:  Follow news reports and information from first responders.
• Keep living expenses receipts:  They may be reimbursable after meeting your deductible.
• What to expect from the claims process:  We will work with you closely to resolve your claim.

Steps to take now before your home is threatened

• Know Your Evacuation Plan:  Create it, discuss it and include where to go/reunite, who to call, etc.
• Make a home inventory:  Take pictures and video to document your personal possessions, because proof of ownership can make your claim settlement easier and faster. A quick video of each room can help later on.
• Back up your information:  Back up vital photos, documents and financial information.
• Create an evacuation package:  Put original vital documents and irreplaceable items (paper photos, family heirlooms, etc.) in one place so it is ready to go.
• Talk to your agent:  Discuss your coverage needs, understand your deductible and the difference between the current market value of a property and its replacement cost.

When it is safe to do so, file a claim.

• Contact us to get the process started - contact your agent, call 1-800-SF-Claim, go to st8.fm/claim or use our mobile application.

Face-to-Face protocols, adjustments and staffing during COVID-19

• First and foremost, we are committed to the health and safety of our customers, the communities where we live and work, and our claim employees.
• Our claim operations remain open and available to service your claims. We are monitoring this changing health issue and continually evaluating our response.
• Virtual claim inspection options are available in most states if legally permitted.
• Claims can always be submitted and managed by calling or emailing your State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims.
• Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. The pandemic is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve you.

Resources:

• Wildfire Preparation Infographic
• Cal Fire
• www.nfpa.org
• National Interagency Fire Center
• NFPA Firewise
• Creating a Home Inventory
• Insurance Information Institute: Road to Recovery: 3 Key Steps to Simplify Filing Wildfire Damage Claims

Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.