Bloomington, IL,
16:21 PM

UPDATED: Helping however we can

See what we’re doing to help those impacted by Hurricane Ida.

Update: If you would like to help those impacted by Hurricane Ida, please consider a financial donation to the American Red Cross, the Second Harvest Food Bank of Southern Louisiana or other organizations that provide support for those affected by disasters. 

In addition to the listed efforts below, State Farm has also issued two Disaster Recovery Grants to help those impacted by Hurricane Ida.

  • $200,000 to support the local Red Cross chapter of Southeast Louisiana
  • $50,000 to support Second Harvest Food Bank of Greater New Orleans

What We’re Doing

Our catastrophe response team is currently assisting customers following Hurricane Ida. We are committed to handling each customer’s claim, bringing the necessary resources and the largest catastrophe response effort in the industry for the benefit of our customers. Here are some of the many ways State Farm is helping with Hurricane Ida relief efforts.

  • State Farm agents, agent’s staff and local employees will be available to help customers with their claims as we begin recovery. We are mobilizing teams of claim adjusters, trained for disaster response, to be ready to respond all across the affected areas.
  • State Farm policyholders who have damage from can submit and manage their claim through various channels. This includes calling or emailing their State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at
  • In addition to our on-the-ground catastrophe response team, we also have thousands of employees handling claims across the country in our centralized operations – three Centralized Catastrophe Services (CCS) operations and our Initial Loss Reporting (ILR) teams.
    • Our CCS employees work closely with our “on-the-ground” team to efficiently handle our customers’ claims. Our ILR teams are available 24 hours a day, seven days a week to help our customers report losses and begin the claim process. Our ILR associates are available by phones, mobile app and Internet reporting.
  • State Farm also has the advantage of a fleet of mobile claim handling facilities, innovatively designed to support our ability to provide optimal customer service even under challenging conditions. Vehicles will be deployed as catastrophe needs require.
  • We are helping customers in more ways, and right now that means leveraging technology and offering virtual claim handling when appropriate.
  • We encourage customers to take photos of all damage and have temporary repairs made to prevent further damage, but only if it’s safe to do so. And to keep their receipts for reimbursement. Customers with damage are urged to report their claim as soon as possible.
  • Finally, State Farm is also helping with the recovery efforts with charitable grants to the Louisiana Red Cross and the Second Harvest Food Bank to help with immediate shelter, food, water, and clothing needs.