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Katie Ellis has an “awesome State Farm story”

Gotta love an agent who lives and breathes helping customers

Katie Ellis had seen better days. It was 2015, they were unemployed and having trouble making ends meet. That trouble included being late on their auto insurance bill from State Farm®, which led to a call from now-retired Arizona agent Shar Roos.

“It was embarrassing, telling her I was having trouble finding a job,” said Katie. “But she was incredibly nice and just wanted to know if there was anything she could do to help.”

“She asked me what kind of work I was looking for and what types of things I’d done in the past,” remembered Katie. “I mentioned I’d worked in a call center, she kind of paused for a second and then said ‘I may have an idea…’”

“I thought she was kidding, but she told me State Farm was looking for people to work in their Phoenix call centers and if I wanted to apply, she’d give me a referral and send me all the information I needed.”

Katie got the job and began their State Farm career.

“I was so grateful to Shar for suggesting this and giving me that referral,” said Katie. “It literally changed my life.”

Since then, they became an underwriting service assistant, helping agents and their staff members.

“I got a call one day from Shar,” said Katie. “We got through the call and right at the end I said, ‘Oh by the way, I’m working here because of you!’ And she was like, ‘Wait, you’re not Katie Ellis, are you?’”

“She didn’t have to do what she did, but I’m glad she did, because I’ve been here for seven years and I’m planning on being here for a lot more.”

About State Farm®:

For over 100 years, the mission of State Farm has been to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. State Farm and its affiliates are the largest providers of auto and home insurance in the United States. Its more than 19,400 agents and 67,000 employees serve over 91 million policies and accounts – including auto, fire, lifehealth, commercial policies and financial services accounts. Commercial auto insurance, along with coverage for rentersbusiness ownersboats and motorcycles, is also available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 44 on the 2023 Fortune 500 list of largest companies. For more information, please visit