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Stay Safe from California Wildfires

Customers impacted by the California wildfires can visit or call 1-800-SFCLAIM to file a claim.
Your agent can also help and give you more time to pay your premium if needed.
Problems paying your loan? Call 1-877-SF4-BANK.


Recovery Process: Frequently Asked Questions


If you suffered damage, file a claim:

  • When it is safe to do so, customers that need to file a claim should contact State Farm® to get the process started as soon as possible. Contact your agent, call 1-800-SF-Claim, go to or use our mobile application.

If you are a part of a mandatory evacuation:

  • Safety first: material things can be replaced but the loss of life or serious injury can’t be fixed.
  • Stay tuned: follow news reports and information from first responders.
  • Keep living expenses receipts: they may be reimbursable after meeting your deductible.
  • What to expect from the claims process: we will work with you closely to resolve your claim.

If you have not been evacuated but your home could become threatened: Time is of the essence.

  • Evacuation Plan: create it, discuss it and include where to go/reunite, who to call, etc.
  • Make a home inventory: document your personal possessions, because proof of ownership can make your claim settlement easier and faster. A quick video of each room can help a lot later on.
  • Back up your information: Back up vital photos, documents and financial information.
  • Create an evacuation package: put original vital documents and irreplaceable items (paper photos, family heirlooms, etc.) in one place so it is ready to go.
  • Talk to your agent: discuss your coverage needs, understand your deductible and the difference between the current market value of a property and its replacement cost.


Wildfires are causing more damage to homes and businesses each year. So far in 2018, there have been more than 51,508 wildfires*. These have burned almost 8.3 million acres and resulted in widespread damage, firefighter injuries, and the deaths of local residents.

Residents are encouraged to take necessary action with regard to wildfire safety and to take steps to be prepared for wildfire.

* according to the National Interagency Fire Center




In the News and From the Response Zone

  • ABC 7 (Los Angeles, CA):  Insurance companies like State Farm are setting up temporary centers to help Woolsey Fire victims who lost their homes, including one Agoura Hills couple. (11/14/18)

  • WGLT (NPR Bloomington, IL): State Farm's California Wildfire Claims Near 3,000 (11/14/18)

  • KNSD-TV (San Diego, CA):  NBC 7 Responds With Tips On Disaster Preparation  (11/13/18)





Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.


Don't Get Burned Twice: Hire a Reputable Contractor:

  • Contact your local home builders association or remodelers council for a directory of reputable contractors.
  • Make sure the contractors are currently licensed, registered and insured.
  • Get at least three different estimates.
  • Insist on a written contract that includes: contractor's contact information, project timeline, payment schedule and permit requirements.

Signs of Poor Business Practices or Possible Scam Involving a Contractor:

  • Pushy door-to-door sales tactics or unsolicited calls are common after a disaster.
  • Promising discounts for using leftover materials or for referring other customers.
  • Insisting on a large deposit or cash payments in full.
  • Asking you to secure building permits.
  • Unwillingness to provide local contact information.


About State Farm:

The mission of State Farm is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. State Farm and its affiliates are the largest providers of auto and home insurance in the United States. Its nearly 19,000 agents and approximately 58,000 employees serve approximately 83 million policies and accounts – approximately 81 million auto, fire, life, health and commercial policies and approximately 2 million bank accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 36 on the 2018 Fortune 500 list of largest companies. For more information, please visit