State Farm® responds to Hurricane Debby

The State Farm mobile workforce trained to handle catastrophe claims is activating their on-site response for Hurricane Debby. Helping the residents of the impacted areas is the first critical step on the road to recovery. 

Hurricane Debby made landfall as a Category 1 hurricane early Monday morning near Steinhatchee, Florida with sustained winds of 80 mph. 

Catastrophe response

In addition to the teams of catastrophe claim specialists on the ground to evaluate damage, our Debby response includes State Farm agents who live and work in the same neighborhoods as our customers. They are joined by thousands of employees in centralized care centers across the country virtually helping answer customers’ questions and file their claims. Our remote claim teams are able to conduct virtual inspections with impacted customers following the storm, helping them in their time of need.

Claim filing options for those with damage from Debby

As residents discover damage from the storm, they are encouraged to file their claim as soon as possible to begin recovery. State Farm customers can submit and manage their claim through various channels: Submitting a claim through our mobile app, calling or emailing their State Farm agent, calling 1-800-SFCLAIM, through our website at statefarm.com/claims or text the word “CLAIM” to 62789 to receive a link to file a claim.  

Use of technology to reach customers in more ways

State Farm is making the most of technology to reach customers in more ways and make the process of resolving claims even faster and easier:

• Digital pay options allow for claim settlements to be direct-deposited into customers' bank accounts, getting funds to customers more quickly, whether or not banks are open.
• Customers are encouraged to use the State Farm Mobile App and online account access for many self-service options such as filing and tracking claims, uploading documents during the claims process, requesting emergency roadside service, setting up a rental car reservation and setting up digital pay. 

Tips for clean-up, recovery & claims process

When it is safe to do so, residents with property damage should have reasonable temporary repairs made to prevent further damage to their property by removing debris and covering any openings created by the storm. Depending on your coverage, these repairs may be reimbursed. Save receipts if you purchase items such as tarps, plywood or other supplies to make repairs.

• Document and photograph everything. To assist with the insurance claim process, be sure to document items that are damaged. You can do this by providing purchase receipts for the damaged items, photographing the items and by making a room-by-room inventory of missing or damaged goods. Don’t discard or repair anything prior to reporting the claim.
• If you decide to use a contractor, get a receipt for the cost of labor and materials to give your claim representative. Don't have any repair work done until you discuss with your claim representative. Also, preserve all building materials removed by any contractor or vendor until you speak with State Farm.
• Be careful before signing anything without fully reading the documents. Be diligent before signing anything with a vendor or contractor that solicits you directly and advises you to file a homeowner’s claim.