State Farm Mobilizing Catastrophe Response to Recent Tornado and Severe Weather Damage Across the Southeast and Ohio Valley

State Farm catastrophe claim response team members are responding to the devastation to assist customers. Local State Farm agents and their staff also are available to help customers with their claims as we begin the recovery. Our priority is taking care of our customers' needs as quickly as possible.

Approximately 8,600 fire claims and 3,500 auto claims are reported. Fire catastrophes are declared in Alabama, Georgia, Mississippi, Ohio, Pennsylvania, Tennessee, and West Virginia. Auto catastrophes are declared in Alabama, Georgia, Ohio, and Mississippi.

Claim teams are actively making contact and providing initial claim handling efforts for our impacted customers with a focus on the most severe losses.

Catastrophe Customer Care sites are being established in the communities of Florence and Amory, Mississippi with a site in Rolling Fork to open in the future to support claim handling efforts. Fire and auto claim handlers will be onsite to assist agents and policyholders with questions and provide advanced payments, as warranted.

To provide the best possible service and response to customers who have damage from the tornado, the following are in place: 

• Claims adjusters and all necessary State Farm support members are deploying and on-site.
   
• The 1-800-SFCLAIM line is activated and available for customers to begin the claim reporting process, should they be unable to reach their local State Farm agent.
   
• State Farm policyholders who have damage can submit and manage their claim through various channels. This includes calling or emailing their State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims. Customers may also text the word “CLAIM” to 62789 to receive a link to file a claim.

In addition to our on-the-ground team, we also have three Centralized Catastrophe Services (CCS) operations and our Initial Loss Reporting (ILR) teams located throughout the United States. State Farm has the advantage of a fleet of mobile claim handling facilities, innovatively designed to support our ability to provide optimal customer service even under challenging conditions.
 

Making temporary repairs to damaged property:

When it is safe to do so, people with repairable/limited property damage should have reasonable temporary repairs made to prevent further damage to their property. Depending on your coverage, these repairs may be reimbursed. Save receipts if you purchase items such as tarps and plywood or other supplies to make repairs.