State Farm® ready to respond to Hurricane Francine

State Farm stands prepared and ready to respond to Hurricane Francine. Our State Farm Catastrophe Team® members are deploying to the Gulf Coast to stage for strategic response after the storm and will be on the ground to help residents during their first steps on the road to recovery.

In addition to the teams of catastrophe claim specialists responding on the ground to evaluate damage after the storm, our Francine response includes State Farm agents who live and work in the same neighborhoods as our customers. They are joined by thousands of employees in centralized care centers across the country virtually helping answer customers’ questions and file their claims. Our remote claim teams also can conduct virtual inspections with impacted customers following the storm, helping them in their time of need.

Claim filing options for those with damage from Francine

As residents discover damage from the storm, they are encouraged to file their claim as soon as possible to begin recovery. State Farm customers can submit and manage their claim through various channels: Submitting a claim through our mobile app, calling or emailing their State Farm agent, calling 1-800-SFCLAIM, through our website at statefarm.com/claims or text the word “CLAIM” to 62789 to receive a link to file a claim.  

Use of technology to reach customers in more ways

State Farm is making the most of technology to reach customers in more ways and make the process of resolving claims even faster and easier:

• Digital pay options allow for claim settlements to be direct-deposited into customers' bank accounts, getting funds to customers more quickly, whether or not banks are open.
• Customers are encouraged to use the State Farm Mobile App and online account access for many self-service options such as filing and tracking claims, uploading documents during the claims process, requesting emergency roadside service, setting up a rental car reservation and setting up digital pay.