State Farm responds to Maui wildfires to assist Hawaii residents with recovery
See more photos on Flickr: 2023 Maui Wildfires
State Farm mourns the loss of life and property alongside the residents of Maui and State of Hawaii. Our hearts and thoughts go out to those who have been affected by this devastating fire, and we urge all those impacted to make safety their priority. In preparation for the time residents safely return and are ready to begin the rebuilding and recovery process, we have mobilized teams of claim adjusters trained for disaster response across the affected area. Our top priority is taking care of our customers' needs, and we are on the ground and reaching out to help. We also have thousands of employees ready to handle claims virtually across the country in our centralized operations.
Catastrophe Customer Care site now open
A State Farm Catastrophe Customer Care site is now open for walk-up questions and help with claims. The Catastrophe Customer Care site is located at 424 Dairy Road in Kahului (the U-Haul parking lot and former K-mart building) and is open from 7 a.m. to 7 p.m. HT. Customers impacted by the fires can file a claim in various ways: in person at the Catastrophe Customer Care site, through the mobile app, online, or calling 1-800-SF-CLAIM. Customers are encouraged to file their claims as soon as possible and safe to begin the recovery process. As of Aug 18, State Farm has received approximately 1,300 claims from the HI wildfire, with 1,020 of those from Lahaina area.
Local agents join Customer Response Unit to support residents
Our State Farm Customer Response Unit (CRU) has been traveling throughout the areas impacted by the fire as accessible to meet and support residents. Our CRU team and local State Farm Agents Chad Santiago, Kit Okazaki and Wayde Omura have joined the CRU to distribute needed items such as water, work gloves, first aid kits, and other essential items to help residents as they begin recovery from the devastating wildfires. Claims representatives also joined the CRU to offer neighbors helpful information about filing their claim and insurance tips and answer questions. State Farm is there to help residents during this first and critical step on the road to recovery. Agent Chad Santiago shares his personal experience in this video as he talks about going through the fire and efforts to protect his home, family and office, and his return to the area to support his community.
Helping communities with recovery
In keeping with the Good Neighbor spirit, State Farm is sending $1 million in grants to Hawaii non-profit organizations to help with immediate and long-term wildfire recovery efforts. The following local organizations will receive financial support to continue their critical recovery work:
- Habitat for Humanity Maui
- American Red Cross Hawaii Region
- Maui Food Bank
- Convoy of Hope
- Hawaiian Salvation Army
Using technology to assist with claims
State Farm is making the most of technology to reach customers in more ways and make the process of resolving claims even faster and easier:
- Use of aerial imagery is allowing State Farm to quickly assess damage and accessibility of impacted areas in a way that is safe and efficient.
- Digital pay options allow for claim settlements to be direct-deposited into customers’ bank accounts, getting funds to customers more quickly, whether or not banks are open.
- Customers are encouraged to use the State Farm Mobile App and online account access for many self-service options such as filing and tracking claims, uploading documents during the claim process, requesting emergency roadside service, setting up a rental car reservation, and setting up digital pay.
For over 100 years, the mission of State Farm has been to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. State Farm and its affiliates are the largest providers of auto and home insurance in the United States. Its more than 19,400 agents and 67,000 employees serve over 91 million policies and accounts – including auto, fire, life, health, commercial policies and financial services accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is also available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 44 on the 2023 Fortune 500 list of largest companies. For more information, please visit http://www.statefarm.com.