More than 35,300 insurance claims were filed with State Farm in the week following the Laura’s landfall. Residents across Louisiana and Texas continue reporting damage to their homes and vehicles as impacted areas become more accessible. State Farm catastrophe response drone teams are assessing damage for customers across Lake Charles and other impacted areas.

Please continue to monitor local information. When it is safe to do so, make (or have a contractor make) temporary repairs to prevent further damage to your home or property. Save receipts if you purchase items such as tarps, plywood or other repair supplies. Take photos/videos of damage for claim documentation.

To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

We're continuing to gear up claims resources in response to #HurricaneLaura. We're balancing health and safety with our commitment to customers, we’re working virtually and in person, practicing social distancing with protective equipment.

The State Farm Weather and Catastrophe Team is being dispatched to the hardest hit areas.

Face-to-Face protocols, adjustments and staffing during COVID-19

• First and foremost, we are committed to the health and safety of our customers, the communities where we live and work, and our claim employees.
• Our claim operations remain open and available to service your claims. We are monitoring this changing health issue and continually evaluating our response.
• Virtual claim inspection options are available in most states if legally permitted.
• Claims can always be submitted and managed by calling or emailing your State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims.
• Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. The pandemic is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve you.

More tips and resources:

• Avoid driving if possible. If you have to travel, turn around if the road is flooded or blocked by debris.
• Stay away from downed power lines. Anything touching the power line can carry a charge. Report the downed line and avoid the area.
• Simple Insights: Hurricane disaster cleanup after the storm

In the News:

• KADN-15: State Farm Using Drones to Assess Damage (9/4/20)
• The Times-Picayune: State Farm insurance claims hit 24,800 for Louisiana homeowners after Hurricane Laura (9/1/20)
• CBS-42: Like good neighbors, Alabamians are there (8/27/20)
• WVTM-13: Hurricane Laura relief staging in Birmingham area (8/27/20)
• The Weather Channel: CAT 2 Laura Moving Inland (8/27/20)
• Houston Chronicle: Season's first hurricane gives Texans a taste of how COVID has shaped insurance claims (8/4/20)
• AccuWeather: Now is the time to prepare for hurricane season (6/1/20)

Wind and hail are a common occurrence this time of year. Already this spring severe storms have damaged thousands of homes and vehicles across the country. A North Texas resident rebuilding her home following a fall tornado is proof the weather warnings ring true. Priceless memories can be lost.

The college soccer star feared four championship rings were gone forever when fall storms hit her home. A claims inspection weeks later, blocks away and unrelated to her own, turned her fear to joy.

A Terrifying Experience

When one of 10 tornadoes threatened Chelsea Raymond’s Garland, Texas, neighborhood Oct. 18, friends and family called concerned about her safety. Chelsea quickly took shelter with her dog under a mattress in the bathroom.

“Loud noises, everything breaking. Then, it went silent.” Chelsea, who is already scared of storms, said the experience was terrifying. Her home took a direct hit from an EF-2 tornado that tore through with 135 mile per hour winds. Emerging from the bathroom, she was thankful to be uninjured and hopeful not too much damage had occurred. She quickly saw her car and home had been destroyed.

“It was a shock, but the main thing is I was OK and my dog was OK, because that’s something no one can replace, but the other stuff I can. Of course it was sad to have to replace everything, but I’m OK with it,” she said.

Some of the personal property had priceless sentimental value. Chelsea starred as a soccer starter her four years at Texas’ Stephen F. Austin University. Chelsea and her teammates won four conference championships, creating a lifetime of memories. But, her treasured championship rings that helped relive those moments were carried away by the twister.

“I just think this tornado took everything where it wanted to take it,” Chelsea said. Her four championship rings couldn’t be found among the mangled debris. Luckily, two have been recovered, one by a neighbor in an alley, another on a random roof re-inspection.

Three Blocks Over

Looking at damaged roofs across Dallas – Fort Worth isn’t uncommon. According to State Farm^® claims data, Texas had more claims paid related to wind and hail than any other state in 2019. It’s sometimes what you find that is unique.

“I walked around the back of the roof for measurements and photos and something caught my eye,” said Jacob Kilcrease, State Farm Claims Specialist. Through random assignment, he was three blocks from Chelsea’s home about three months after the tornado. He jokes he finds toys often and first thought it was a ring from a gumball machine, but quickly realized it had much more meaning.

“When I originally found the ring, I saw the name, inscription, and immediately Googled the name and found a local news article that she was missing the ring.”

With the help of social media and a local news station, Jacob reunited the ring with Chelsea, making it one of the more unique discoveries and rewarding claims he’s worked.

“It’s almost like a needle in a haystack. I didn’t really believe it,” Chelsea said of the call informing her the second of her four missing rings had been found.

Jacob was amazed at all the coincidences that had to happen in order for him to come across Chelsea’s ring. From the ring hitting and staying put on a State Farm customer’s roof to that customer getting randomly drawn for re-inspection and the customer allowing it, “the stars had to align for all of that to take place. The odds of that happening are just unbelievable.”

Wind and hail are a common occurrence this time of year. Already this spring severe storms have damaged thousands of homes and vehicles across the country. A North Texas resident rebuilding her home following a fall tornado is proof the weather warnings ring true. Priceless memories can be lost.

The college soccer star feared four championship rings were gone forever when fall storms hit her home. A claims inspection weeks later, blocks away and unrelated to her own, turned her fear to joy.

A Terrifying Experience

When one of 10 tornadoes threatened Chelsea Raymond’s Garland, Texas, neighborhood Oct. 18, friends and family called concerned about her safety. Chelsea quickly took shelter with her dog under a mattress in the bathroom.

“Loud noises, everything breaking. Then, it went silent.” Chelsea, who is already scared of storms, said the experience was terrifying. Her home took a direct hit from an EF-2 tornado that tore through with 135 mile per hour winds. Emerging from the bathroom, she was thankful to be uninjured and hopeful not too much damage had occurred. She quickly saw her car and home had been destroyed.

“It was a shock, but the main thing is I was OK and my dog was OK, because that’s something no one can replace, but the other stuff I can. Of course it was sad to have to replace everything, but I’m OK with it,” she said.

Some of the personal property had priceless sentimental value. Chelsea starred as a soccer starter her four years at Texas’ Stephen F. Austin University. Chelsea and her teammates won four conference championships, creating a lifetime of memories. But, her treasured championship rings that helped relive those moments were carried away by the twister.

“I just think this tornado took everything where it wanted to take it,” Chelsea said. Her four championship rings couldn’t be found among the mangled debris. Luckily, two have been recovered, one by a neighbor in an alley, another on a random roof re-inspection.

Three Blocks Over

Looking at damaged roofs across Dallas – Fort Worth isn’t uncommon. According to State Farm^® claims data, Texas had more claims paid related to wind and hail than any other state in 2019. It’s sometimes what you find that is unique.

“I walked around the back of the roof for measurements and photos and something caught my eye,” said Jacob Kilcrease, State Farm Claims Specialist. Through random assignment, he was three blocks from Chelsea’s home about three months after the tornado. He jokes he finds toys often and first thought it was a ring from a gumball machine, but quickly realized it had much more meaning.

“When I originally found the ring, I saw the name, inscription, and immediately Googled the name and found a local news article that she was missing the ring.”

With the help of social media and a local news station, Jacob reunited the ring with Chelsea, making it one of the more unique discoveries and rewarding claims he’s worked.

“It’s almost like a needle in a haystack. I didn’t really believe it,” Chelsea said of the call informing her the second of her four missing rings had been found.

Jacob was amazed at all the coincidences that had to happen in order for him to come across Chelsea’s ring. From the ring hitting and staying put on a State Farm customer’s roof to that customer getting randomly drawn for re-inspection and the customer allowing it, “the stars had to align for all of that to take place. The odds of that happening are just unbelievable.”

West Virginia tops the list for the twelfth consecutive year. However, likelihood of having an insurance claim involving a deer was one in 46 for West Virginia drivers — down three points from last year..

The chance of hitting a deer, or other large animal, doubles in the fall. The months with the most claims are November, October and December, in that order. There is also an increased risk of collision with deer around dawn and dusk. Drivers should be engaged, alert and on the lookout at all times. You never know when you may need to react to a deer or other obstacle that may cross your travel path.

No matter where you live, or what time of day you are driving, it’s important to remain alert. Keep your eyes up and focused on the road. This helps you take action in the event a deer is suddenly in your path. Other tips to help keep drivers safe include:

• Slow down, particularly at dusk and dawn.
• If you see one deer, be prepared for more deer to cross the road.
• Pay attention to deer crossing signs.
• Always buckle up — every trip, every time.
• Use your high beams to see farther, except when there is oncoming traffic.
• Brake if you can, but avoid swerving. This can result in a more severe crash.
• Remain focused on the road. Scan for hazards, including animals.
• Avoid distractions. Devices or eating might cause you to miss seeing an animal.
• Do not rely on products such as deer whistles. They are not proven effective.
• If riding a motorcycle, always wear protective gear. Keep focus on the road ahead.

Mouse over the icons in the interactive image below for deer safety tips.

Methodology: State Farm is the nation’s leading auto insurer. Using its claims data and state licensed driver counts from the Federal Highway Administration, it calculated the chances of any single American motorist striking a deer, elk, or moose or caribou between July 1, 2017 to June 30, 2018 — in all 50 states and the District of Columbia. The data has been projected for the insurance industry as a whole, based on the State Farm personal vehicle market penetration within each state. The State Farm data is based on comprehensive and collision claims only. Claims involving policyholders with liability insurance coverage only are not included.

The 15th annual State Farm deer claim study helps define that danger for drivers. It ranks states by the potential likelihood a driver has of hitting a large animal, like deer, elk, moose or caribou.

This year's study has some good news for West Virginia drivers. WV continues to lead the nation in the likelihood of having an insurance claim involving a deer. However, their one out of every 43 drivers stat represents a 4.7 percent decrease from 2016.

Unfortunately, there were some increases in likelyhood among the top 10 over last year's study. Montana drivers have a one in 57 chance of a collision. This is a 1.8 percent increase. Pennsylvania drivers have a one in 63 chance of a crash, a 6.3 percent increase from 2016.

The top 10 states where a driver was most likely to have a large animal claim remain fairly consistent. Wisconsin moved into the top five, swapping positions with South Dakota. Wyoming moved into the top 10 at number eight. North Dakota moved up to number 10.  South Carolina is no longer in the top 10. Thirteen states had no change in ranking.

Mating season more than doubles the likelihood of collision with a large animal. So be especially alert during the months of October, November and December - deer mating season. Whether you hit a large animal, or it jumps into the side of your vehicle, such collisions can cause significant injuries and property damage. No matter where you live, it’s important to remain alert. Keep your eyes up and focused on the road.  This helps you take action in the event a deer is suddenly in your path. Some other tips to help keep drivers safe include:

• Slow down, particularly at dusk and dawn.
• If you see one deer, be prepared for more deer to cross the road.
• Pay attention to deer crossing signs.
• Always buckle up - every trip, every time.
• Use your high beams to see farther, except when there is oncoming traffic.
• Brake if you can, but avoid swerving. This can result in a more severe crash.
• Remain focused on the road. Scan for hazards, including animals.
• Avoid distractions. Devices or eating might cause you to miss seeing an animal.
• Do not rely on products such as deer whistles. They are not proven effective.
• If riding a motorcycle, always wear protective gear. Keep focus on the road ahead.

There is also an increased risk of collision with deer around dawn and dusk. Drivers should be engaged, alert and on the lookout at all times. You never know when you may need to react to a deer or other obstacle that may cross your travel path.

More 2017 State Farm deer collision facts:

• The national claim cost per claim average from July 1, 2016 through June 30, 2017 was $4,179 -  up from $3,995 (2015-16).
• The months when most U.S. drivers had collisions with a deer, elk, moose or caribou were, in order:
  • November
  • October
  • December

Methodology:

State Farm is the nation’s leading auto insurer. Using its claims data and state licensed driver counts from the Federal Highway Administration, it calculated the chances of any single American motorist striking a deer, elk, or moose or caribou between July 1, 2016 to June 30, 2017 - in all 50 states and the District of Columbia. The data has been projected for the insurance industry as a whole, based on the State Farm personal vehicle market penetration within each state. The State Farm data is based on comprehensive and collision claims only. Claims involving policyholders with liability insurance coverage only are not included.

Mouse over the icons in the interactive image below for deer safety tips.

Mouse over the Here to Help and Pet Evacuation images for interactive links and more info.