Total Hail Claims Paid | Home & Auto

1. Texas $474.6M
2. Illinois $394.2M
3. Minnesota $259.2M
4. Missouri $236.9M
5. Colorado $207.9M

Hail can damage roofs, gutters, and windows while denting vehicles and cracking windshields. The average homeowner claim totaled nearly $12,000 and vehicle claims averaged more than $4,300, according to State Farm 2020 hail claims data.

Preparing for 2021

Extreme weather has already brought threats to parts of the country this year, but the threats are not over. Hail generally peaks during spring and summer but can occur any time of year.

What you can do now to prepare will help you weather the storm. Here are some steps to protect your property and family:

• Review insurance coverage: Ask your State Farm agent what-if questions in an insurance review.
• Know the claims process: Should your property be damaged, become familiar with the claims process now
• Be weather aware: Stay connected to forecasts when severe weather threatens.
• Update home inventory: Take pictures and video of your property for a detailed digital record
• Preparation: If there’s time and it’s safe, put vehicles in the garage and move patio furniture under cover. Close your blinds and curtains to prevent broken glass from blowing inside, possibly causing injuries or damage.

Filing a Claim

As with any storm, nature is unpredictable and experiencing damage can be draining.

Document your damage with pictures. If you need to, make temporary repairs to prevent more damage. Take pictures and save the receipts related to the temporary repairs.

• First Steps:
  • Tell us what happened
  • We’ll review your claim and policy to determine what is covered
  • You don’t have to be an insurance expert; we’ll tell you what happens next
  • We'll arrange payment - less your deductible – for covered losses.
  • After you file your claim, you can set up your payment and communication preferences.

While balancing health and safety with our commitment to customers, we continue to innovate and leverage technology by offering virtual claim handling.

Recovery and Rebuilding

If you do have to make repairs, consider improved building materials, including an impact resistant roof, which could qualify for insurance premium discounts.

More than 35,300 insurance claims were filed with State Farm in the week following the Laura’s landfall. Residents across Louisiana and Texas continue reporting damage to their homes and vehicles as impacted areas become more accessible. State Farm catastrophe response drone teams are assessing damage for customers across Lake Charles and other impacted areas.

Please continue to monitor local information. When it is safe to do so, make (or have a contractor make) temporary repairs to prevent further damage to your home or property. Save receipts if you purchase items such as tarps, plywood or other repair supplies. Take photos/videos of damage for claim documentation.

To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

We're continuing to gear up claims resources in response to #HurricaneLaura. We're balancing health and safety with our commitment to customers, we’re working virtually and in person, practicing social distancing with protective equipment.

The State Farm Weather and Catastrophe Team is being dispatched to the hardest hit areas.

Face-to-Face protocols, adjustments and staffing during COVID-19

• First and foremost, we are committed to the health and safety of our customers, the communities where we live and work, and our claim employees.
• Our claim operations remain open and available to service your claims. We are monitoring this changing health issue and continually evaluating our response.
• Virtual claim inspection options are available in most states if legally permitted.
• Claims can always be submitted and managed by calling or emailing your State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims.
• Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. The pandemic is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve you.

More tips and resources:

• Avoid driving if possible. If you have to travel, turn around if the road is flooded or blocked by debris.
• Stay away from downed power lines. Anything touching the power line can carry a charge. Report the downed line and avoid the area.
• Simple Insights: Hurricane disaster cleanup after the storm

In the News:

• KADN-15: State Farm Using Drones to Assess Damage (9/4/20)
• The Times-Picayune: State Farm insurance claims hit 24,800 for Louisiana homeowners after Hurricane Laura (9/1/20)
• CBS-42: Like good neighbors, Alabamians are there (8/27/20)
• WVTM-13: Hurricane Laura relief staging in Birmingham area (8/27/20)
• The Weather Channel: CAT 2 Laura Moving Inland (8/27/20)
• Houston Chronicle: Season's first hurricane gives Texans a taste of how COVID has shaped insurance claims (8/4/20)
• AccuWeather: Now is the time to prepare for hurricane season (6/1/20)

In 2018, State Farm paid more than $2.7 billion for more than 280,000 auto and homeowners insurance hail damage claims.

Here are some tips from the Insurance Institute for Business & Home Safety (IBHS) and the Federal Emergency Management Agency (FEMA) to keep you and your family safe during a hailstorm.

In an Automobile

• Stop driving. If you see a safe place close-by (like inside a garage, under a highway overpass or under a service station awning), drive to it as soon as you can. Make sure you pull completely off the highway.
• Do NOT leave the vehicle until it stops hailing.
• Stay away from car windows. Cover your eyes with something, like a piece of clothing. If possible, get onto the floor facedown or lie down on the seat with your back to the windows.
• Put very small children under you and cover their eyes.

In a Building

• Stay inside until the hail stops.
• Stay away from windows.
• Account for all family members, building occupants, pets, etc.
• Do not go outside for any reason.
• To avoid the danger of electrocution from lightning, avoid using phones and electrical appliances during a severe storm.

Outside

• Seek shelter immediately. If you can’t find something to protect your entire body, find something to protect your head.
• Stay out of culverts and lowland areas that may suddenly fill with water.
• Seeking shelter under trees should be a last resort. It is common during severe storms for trees to lose branches.

The shareable, interactive image below shows more hail facts when you hover over the "+" signs.

What are my first steps?

Who is going to help me with my claim?

Does  the State Farm earthquake endorsement provide coverage for debris removal?

Who pays for my living expenses?

How do I replace everything I have lost?

How do I complete a personal contents inventory?

Do I get an advance on my personal contents so I can begin replacing items?

What do I need to do to get 100 percent of contents coverage?

Do I have enough insurance to cover the value of my home?

How can I figure out the replacement cost of my home?

How long does coverage last for a typical insurance policy?

Does State Farm have the resources to pay all of these claims?

Will my insurance policy be non-renewed?

Will rates go up for my homeowners insurance?

I have heard the term "subrogation". What does it mean and how does it affect me as a State Farm customer?

Is damage from an earthquake covered under my State Farm homeowners policy?

• No, damage from an earthquake is not covered under a standard State Farm homeowner insurance policy in Alaska. However, State Farm will pay for any accidental direct physical loss by fire resulting from earth movement, provided the resulting fire loss is itself a loss insured.
• If the risk is eligible, insurance coverage for earthquake damage can be purchased as an endorsement to your State Farm homeowners insurance policy. Customers with questions about the earthquake endorsement can contact their local State Farm agent.

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What are my first steps?

• After a claim has been filed, a State Farm claims specialist will contact you to discuss the extent of damage and review what is covered under your policy.
• If at any time during the claims process, you have questions, do not hesitate to ask your claims specialist. We know this can be a difficult and confusing time. We are here to help you 24 hours a day, 7 days a week.

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Who is going to help me with my claim?

• State Farm is here to support you from the beginning until the very end.
• The claims process can be complex and it is often necessary to involve multiple claim specialists. This approach to enhanced customer service allows State Farm to provide quality and efficient claim service, 24 hours a day and 365 days a year. Our customers should have confidence that State Farm will bring the necessary people resources to handle our customers’ claims.
• State Farm has catastrophe claim teams in the area. Our claims operation includes a dedicated, mobile workforce, specially trained to handle catastrophe claims and prepared to go anywhere in the country within hours of being notified.

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Does the State Farm earthquake endorsement provide coverage for debris removal?

• A State Farm earthquake endorsement may provide coverage, subject to policy terms and limits, to remove debris from the residence premises. We recommend you contact your claim specialist, as they will be able to determine if coverage applies and how much State Farm will pay.
• The choice of who to hire to remove debris from your property is yours. Make sure any removal company is licensed and bonded. Some cities, counties or governmental agencies may offer debris removal in exchange for an agreement that you pay all the money your insurance company pays you for this service.
• State Farm does NOT negotiate debris removal expenses with the county, vendor, or any other entity. It is understood that the county, vendor or other entity is hired by you, our insured, and that they work for you – not State Farm.
• If you receive invoices, estimates or other documentation for debris removal, contact your claim specialist.
• Your claim specialist is available to assist you with any questions you may have and help facilitate the process with you and the other party.

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Who pays for my living expenses?

• If a covered loss occurs and damage is so extensive that your residence is uninhabitable, then Additional Living Expenses (ALE) may be available. Generally, ALE reimburses you for increased living expenses you incur as a result of your home being uninhabitable and is subject to the deductible and the terms and conditions of the policy. ALE is available to you while your home is being repaired or replaced, whichever is shorter.

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How do I replace everything I have lost?

• For personal contents (the Coverage B portion of your policy), typically, you are paid actual cash value upfront. Then, when you actually replace the damaged personal contents, you will receive the difference as a replacement cost benefit. This assumes the replacements occur within the designated time frame of the contract (up to two years).

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How do I complete a personal contents inventory?

• Claim resources are available to provide a personalized experience with customers by offering a face-to-face meeting with the customers to assist them with completing their inventory. Customers who do not need a face-to-face meeting can provide their inventory to their claim handler for processing or submit them electronically directly to their claim file 24/7.
• Customers do not have to wait until their entire inventory is completed to submit to their claim. We encourage submitting inventories by rooms to make it easier for our customers to compile.
• Again, if you need any assistance with the contents inventory process, all you have to do is ask your claim representative for in-person support. We will be there for you for this and all other aspects of your claim.

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Do I get an advance on my personal contents so I can begin replacing items?

• State Farm provides advances to address the immediate needs of our customers.
• The advances are designed to provide you flexibility to begin the recovery process.
• We are committed to provide every benefit you are entitled to within the policy contract. This includes payment for items you have lost, subject to the terms and conditions of the policy, up to the policy limits.
• We have claim representatives that are committed to personalizing your claim experience and supporting you throughout the claim process.

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Do I have enough insurance to cover the value of my home?

• This tragic earthquake is an important reminder to meet with an agent at least annually to review policies and coverage.
• It’s critical to understand that market value ​is different than the replacement cost to rebuild your home. Market value is the amount a buyer would pay for a home, including the land, regardless of how much it would cost to rebuild the home. Replacement cost for this purpose is the rebuilding cost necessary to replace your entire home.
• We recommend that you purchase an amount of coverage at least equal to the estimated replacement cost. But the choice is yours. Since it is impossible to predict today what the exact cost will be to replace your home in the future, it's important to have enough coverage to account for unforeseen circumstances.

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How can I figure out the replacement cost of my home?

• The amount of insurance coverage selected is up to the customer.
• Building contractors or professional replacement cost appraisers are a good source for obtaining an estimated replacement cost of your home. Estimates from these sources should reflect your home's features. When you upgrade or improve your home, you may increase your home's estimated replacement cost.
• Ask if a replacement cost estimate is available when you have the home appraised or consult with your local builders association or a reputable builder for an estimate. If you are unable to obtain a detailed estimate from these sources, a third-party estimating tool is made available to your State Farm agent to assist you with estimating the replacement cost of your home.
• Be sure to inform your agent about any changes to your home that may impact your insurance coverage needs.
• Replacement cost estimates are influenced by supply of labor, demand for labor, and the cost of construction materials. Keeping up with the current market conditions in your area and changing your home insurance coverage amount accordingly, will help you maintain coverage at least equal to 100 percent of the estimated replacement cost coverage for your home.

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How long does coverage last for a typical insurance policy?  

• An insurance policy is a contract. You pay for coverage for a specified amount of time defined as the policy period (for example six months or a year). The contract protects you for that specified amount of time and for losses you incur under that contract.
• Coverage is not cumulative year to year, meaning your premiums do not add up like a savings account to be used when there is a claim.

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Does State Farm have the resources to pay all of these claims?

• Disasters like these are a reminder that our business is highly volatile. Despite that volatility, our long history of financial strength is what allows us to keep the commitments we have made to our customers, helping to remove some of the uncertainty from their lives during times of significant loss.
• We have faced countless significant weather and other major disasters over our 96-year history, and we stand ready for countless more as we help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

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Will my insurance policy be non-renewed?

• Many factors are considered when underwriting a homeowner’s insurance policy because each customer’s circumstances are unique. We look at each customer’s situation on a case-by-case basis to make sure we treat similar cases fairly and in a consistent manner.
• Losses resulting from weather events or catastrophes may be included when re-underwriting a policy for continued insurance coverage. Depending on numerous characteristics that are specific to each policy, State Farm may elect to simply renew the policy, send a caution letter regarding overall claim activity, recommend or require repairs/loss mitigation measures or non-renew the risk.
• Our customers are our top priority, and we want to be able to meet their needs. It is our intent and obligation to fairly and responsibly manage our business, provide the best possible service, and provide homeowners insurance for all of our customers over the long term.

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Will rates go up for my homeowners insurance?

• Rates are determined based on our anticipated need to pay future claims, not to make up for past losses. It is important to note that many factors are considered when underwriting and pricing a homeowners insurance policy because each customer’s circumstances are unique.
• We encourage all of our customers to have a conversation with their agent to make sure they are comfortable with the appropriate coverage for their unique situations, including reviewing discounts available to them that could decrease their premiums.

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West Virginia tops the list for the twelfth consecutive year. However, likelihood of having an insurance claim involving a deer was one in 46 for West Virginia drivers — down three points from last year..

The chance of hitting a deer, or other large animal, doubles in the fall. The months with the most claims are November, October and December, in that order. There is also an increased risk of collision with deer around dawn and dusk. Drivers should be engaged, alert and on the lookout at all times. You never know when you may need to react to a deer or other obstacle that may cross your travel path.

No matter where you live, or what time of day you are driving, it’s important to remain alert. Keep your eyes up and focused on the road. This helps you take action in the event a deer is suddenly in your path. Other tips to help keep drivers safe include:

• Slow down, particularly at dusk and dawn.
• If you see one deer, be prepared for more deer to cross the road.
• Pay attention to deer crossing signs.
• Always buckle up — every trip, every time.
• Use your high beams to see farther, except when there is oncoming traffic.
• Brake if you can, but avoid swerving. This can result in a more severe crash.
• Remain focused on the road. Scan for hazards, including animals.
• Avoid distractions. Devices or eating might cause you to miss seeing an animal.
• Do not rely on products such as deer whistles. They are not proven effective.
• If riding a motorcycle, always wear protective gear. Keep focus on the road ahead.

Mouse over the icons in the interactive image below for deer safety tips.

Methodology: State Farm is the nation’s leading auto insurer. Using its claims data and state licensed driver counts from the Federal Highway Administration, it calculated the chances of any single American motorist striking a deer, elk, or moose or caribou between July 1, 2017 to June 30, 2018 — in all 50 states and the District of Columbia. The data has been projected for the insurance industry as a whole, based on the State Farm personal vehicle market penetration within each state. The State Farm data is based on comprehensive and collision claims only. Claims involving policyholders with liability insurance coverage only are not included.

If weather conditions are likely to produce hail you can take steps around the home like moving cars, boats, RVs, lawn and patio furniture into a covered area.

Personal safety is a number one priority and if you are indoors when a hailstorm hits, stay there. Hail can shatter windows so close drapes, blinds or window shades in an attempt to reduce the amount of broken glass that might blow inside. Stay away from skylights and doors.

The 15th annual State Farm deer claim study helps define that danger for drivers. It ranks states by the potential likelihood a driver has of hitting a large animal, like deer, elk, moose or caribou.

This year's study has some good news for West Virginia drivers. WV continues to lead the nation in the likelihood of having an insurance claim involving a deer. However, their one out of every 43 drivers stat represents a 4.7 percent decrease from 2016.

Unfortunately, there were some increases in likelyhood among the top 10 over last year's study. Montana drivers have a one in 57 chance of a collision. This is a 1.8 percent increase. Pennsylvania drivers have a one in 63 chance of a crash, a 6.3 percent increase from 2016.

The top 10 states where a driver was most likely to have a large animal claim remain fairly consistent. Wisconsin moved into the top five, swapping positions with South Dakota. Wyoming moved into the top 10 at number eight. North Dakota moved up to number 10.  South Carolina is no longer in the top 10. Thirteen states had no change in ranking.

Mating season more than doubles the likelihood of collision with a large animal. So be especially alert during the months of October, November and December - deer mating season. Whether you hit a large animal, or it jumps into the side of your vehicle, such collisions can cause significant injuries and property damage. No matter where you live, it’s important to remain alert. Keep your eyes up and focused on the road.  This helps you take action in the event a deer is suddenly in your path. Some other tips to help keep drivers safe include:

• Slow down, particularly at dusk and dawn.
• If you see one deer, be prepared for more deer to cross the road.
• Pay attention to deer crossing signs.
• Always buckle up - every trip, every time.
• Use your high beams to see farther, except when there is oncoming traffic.
• Brake if you can, but avoid swerving. This can result in a more severe crash.
• Remain focused on the road. Scan for hazards, including animals.
• Avoid distractions. Devices or eating might cause you to miss seeing an animal.
• Do not rely on products such as deer whistles. They are not proven effective.
• If riding a motorcycle, always wear protective gear. Keep focus on the road ahead.

There is also an increased risk of collision with deer around dawn and dusk. Drivers should be engaged, alert and on the lookout at all times. You never know when you may need to react to a deer or other obstacle that may cross your travel path.

More 2017 State Farm deer collision facts:

• The national claim cost per claim average from July 1, 2016 through June 30, 2017 was $4,179 -  up from $3,995 (2015-16).
• The months when most U.S. drivers had collisions with a deer, elk, moose or caribou were, in order:
  • November
  • October
  • December

Methodology:

State Farm is the nation’s leading auto insurer. Using its claims data and state licensed driver counts from the Federal Highway Administration, it calculated the chances of any single American motorist striking a deer, elk, or moose or caribou between July 1, 2016 to June 30, 2017 - in all 50 states and the District of Columbia. The data has been projected for the insurance industry as a whole, based on the State Farm personal vehicle market penetration within each state. The State Farm data is based on comprehensive and collision claims only. Claims involving policyholders with liability insurance coverage only are not included.

Mouse over the icons in the interactive image below for deer safety tips.

Sadly, his small town community has faced tornadoes of historic proportions – two of those storms among the strongest ever recorded. His city, home to beautiful neighborhoods and thriving economic development, has earned the unfortunate distinction as the frequent target of killer tornadoes.

“By 2013 we were beginning to ask some questions of each other,” said Terry Cavnar, State Farm Agent and Moore City Council Member. “We can no longer ignore this. We can’t say this isn’t going to happen again because it continues to happen. So, we began to look at the options.”

In the past 15 years, the city of Moore has fallen victim to tornadoes on three separate occasions. In 1999, an EF-5 tornado swept through the community causing $1.2 billion in damage, and taking 40 lives. In 2003, an EF-4 devastated the town. Most recently in 2013, Moore faced a second EF-5, killing 24 and causing $2 billion in damage.

After each storm, Drake and other city officials were left to wonder what – if anything – they could do to better prepare their community for these catastrophic storms. After the 2013 storm, they decided to take action.

A Time To Act

The search for answers led to the formation of a special committee made up of council members, builders and citizens to re-examine building codes and ensure all new construction was best equipped to deal with extreme weather.

The committee called on Chris Ramseyer, Associate Professor-Civil Engineering at the University of Oklahoma to help in the planning effort. Even before the 2013 storm, Ramseyer had been studying the performances of residential structures in high-wind events and was very familiar with the city’s plight.

“I was here the next morning,” Ramseyer said of his hours following the 2013 tornado. Amongst the utter devastation, Ramseyer found what he was looking for. “We had a house with a slab essentially wiped clean. It was EF5 damage,” he said. But just seventy feet away, a home stood largely intact. The two homes were too close to have provided for much difference in wind speed, Ramseyer concluded that the structure must have saved the second home.

The committee developed their plan of attack and agreed all future homes needed to be practical, affordable and repeatable on a large scale.

“Chris looked at it from both structural integrity and also cost. The impact it would have on the cost of residential construction,” said Drake. “And I think the homebuilders bought into that, and they had confidence in him.”

Building Better AND Stronger

The result was to refine the building technique, rather than adding new materials. The new approach called for a change in the basic house framing, pushing builders and contractors to expand upon their normal approach. Longtime Moore builder, Tom Pollard notes,“ it’s not even a big cost issue, it’s just an educational process.”

“The biggest difference is in the framing,” said Cavnar. “With some more tie-ins, especially between the walls and the roofing, strengthening in your openings, framed openings, windows and doors.”

In addition to the added protection, there was more good news: The cost.

“Our research shows that you can do it for a cost of roughly a dollar a square foot,” said Ramseyer.

Drake and the committee are enthusiastic about this new approach as a means to protect, preserve and prepare the homes of Moore.

“We were ecstatic,” said Terry Cavnar. “We could do something that would withstand an F3 tornado, 135 miles an hour, for a minimal amount of cost. We were thrilled.”

And while the success of these measures will ultimately be born out in the coming tornado seasons, for now this process stands out as a great example of what can be accomplished when a community works together.

“This has been one of the easiest code changes I’ve been involved in,” said Drake. “I didn’t think that would be the case when we started this process, but it was.”