It’s here that the remarkable service of State Farm shines. Bringing the largest disaster response in the industry means a coordinated effort of people, technology and resources, all working together to provide exceptional service to policyholders and support to the community.

State Farm is there

State Farm Claims specialists assist customers at Louisiana Customer Care sites

In addition to thousands of employees remotely helping thousands of customers on the phone and online, State Farm claims operations are on site, day after day, helping policyholders in impacted areas.

In support of Ida response, State Farm set up seven mobile Customer Care sites – four in Louisiana and three in New York, New Jersey, and Pennsylvania. These operations bring claims teams and customers together to inspect vehicles, help with questions, and disburse payments.

Over the last two weeks, more than 1,500 customers have been given in-person help at our Louisiana Customer Care sites. So far, our overall claims operations have been able to reach more than 90% of customers who have filed a homeowner claim related to Ida, with 1 in 4 of those claims already settled.

Neighbors helping neighbors

A big part of the State Farm difference is the 19,000 State Farm agents who live and work in the same communities as our policyholders. That means that in addition to access by phone, app, and web site, State Farm customers have a State Farm agent right there in the neighborhood, ready to talk through your hopes, plans, and needs. And when disaster happens, they are neighbors ready to help.

In the wake of Ida, State Farm agents reached out to customers in impacted areas to help the recovery process.

Agent Courtney Gulledge of Harahan, La., lived up to that promise when one of her policyholders, Tassanee Nirandorn, received severe damage to his home. Courtney used draft authority, which allows agents to directly disburse payment toward the settlement of a claim. By providing an advance on claim payments, we can help customers start the process of recovery. Nirandorn was pleased with this service, saying, “On the news, all I have heard is that insurance companies are a pain to deal with, but that has not been my experience. State Farm has been exceptional during this process.”

Supporting the larger community

In addition to helping policyholders recover from the unexpected, State Farm has used its philanthropic resources to support community organizations that are helping the recovery process.

State Farm has issued $900,000 in disaster-relief grants to community organizations in Louisiana, New York, New Jersey, and Pennsylvania, plus a $10,000 grant to the Midwest Food Bank in Illinois to provide support to multiple Ida-impacted areas.

Louisiana:

• $400,000 to support the local Red Cross chapter of Southeast Louisiana
• $150,000 to support Second Harvest Food Bank of Greater New Orleans
• $100,000 to support Northshore Community Foundation
• $100,000 to support The Catholic Charities Diocese of Houma – Thibodaux

Northeast:

• $50,000 to support American Red Cross New Jersey Region
• $50,000 to support American Red Cross Greater New York Region
• $25,000 to support American Red Cross Southeastern Philadelphia Region
• $25,000 to support the Philabundance organization

“In the aftermath of Hurricane Ida, we are truly proud to work alongside partners such as State Farm who have raised their hand to support thousands of families impacted by this devastating storm,” said Lindsay Mathieson, regional disaster officer of the American Red Cross of Louisiana. “It is that generous support that allows us to provide much-needed comfort and care to help the people who need it most.”

Said Natalie Jayroe, Second Harvest Food Bank President and CEO, “This major support from State Farm will be critical to our response to this latest disaster impacting South Louisiana. Our deepest thanks go out to the entire State Farm team and their customers.”

The work continues

Recovering from a disaster like Hurricane Ida will take time. State Farm claims operations will continue the work of serving impacted policyholders in the weeks and months ahead. More than 98,000 total claims have been received so far for Hurricane Ida-related damage, and every one of those claims is a life changed by this storm.

Being a good neighbor is about more than just one moment or just one act. For State Farm, it means continuing the work until every last claim has been handled and finding ways to help our communities thrive. When the unexpected happens, State Farm is there to help policyholders and communities recover.

More than 35,300 insurance claims were filed with State Farm in the week following the Laura’s landfall. Residents across Louisiana and Texas continue reporting damage to their homes and vehicles as impacted areas become more accessible. State Farm catastrophe response drone teams are assessing damage for customers across Lake Charles and other impacted areas.

Please continue to monitor local information. When it is safe to do so, make (or have a contractor make) temporary repairs to prevent further damage to your home or property. Save receipts if you purchase items such as tarps, plywood or other repair supplies. Take photos/videos of damage for claim documentation.

To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

We're continuing to gear up claims resources in response to #HurricaneLaura. We're balancing health and safety with our commitment to customers, we’re working virtually and in person, practicing social distancing with protective equipment.

The State Farm Weather and Catastrophe Team is being dispatched to the hardest hit areas.

Face-to-Face protocols, adjustments and staffing during COVID-19

• First and foremost, we are committed to the health and safety of our customers, the communities where we live and work, and our claim employees.
• Our claim operations remain open and available to service your claims. We are monitoring this changing health issue and continually evaluating our response.
• Virtual claim inspection options are available in most states if legally permitted.
• Claims can always be submitted and managed by calling or emailing your State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims.
• Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. The pandemic is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve you.

More tips and resources:

• Avoid driving if possible. If you have to travel, turn around if the road is flooded or blocked by debris.
• Stay away from downed power lines. Anything touching the power line can carry a charge. Report the downed line and avoid the area.
• Simple Insights: Hurricane disaster cleanup after the storm

In the News:

• KADN-15: State Farm Using Drones to Assess Damage (9/4/20)
• The Times-Picayune: State Farm insurance claims hit 24,800 for Louisiana homeowners after Hurricane Laura (9/1/20)
• CBS-42: Like good neighbors, Alabamians are there (8/27/20)
• WVTM-13: Hurricane Laura relief staging in Birmingham area (8/27/20)
• The Weather Channel: CAT 2 Laura Moving Inland (8/27/20)
• Houston Chronicle: Season's first hurricane gives Texans a taste of how COVID has shaped insurance claims (8/4/20)
• AccuWeather: Now is the time to prepare for hurricane season (6/1/20)

• In California, earthquake coverage can be purchased through the California Earthquake Authority (CEA). State Farm is a participating member of the CEA.
• After a large earthquake event, new CEA policies purchased do not provide coverage for the next 360 hours, or 15 days, for earthquakes that are seismically considered to be part of the initial event.

Additional Information Resources:

• The Red Cross has an exceptional earthquake preparedness/recovery checklist.
• The California Earthquake Authority (CEA) offers seven steps for preparedness and safety; as stated in step four, being prepared can help minimize financial hardship after the shaking has stopped.
• ShakeMap on the USGS website.

Be safe:

• It is important to follow the instructions of local officials and seek out resources from local evacuation centers and aid stations.
• Always make safety the #1 priority when inspecting damage or making temporary repairs.
• Drink bottled water or boil tap until you hear that the water supply is safe.
• If it’s safe to go home, check for gas and turn off the main valve if you smell anything.
• If it is safe to enter your home, check for gas leaks and electrical problems.
• Make temporary repairs to protect your home from further damage and save all receipts. Coverage may be available for these expenses.

Earthquake insurance quick facts:

• EQ insurance is sold as a separate endorsement.
• The premium varies based on several factors including: age of home, building materials and proximity to known fault lines.
• Your auto insurance will typically provide coverage for damages caused by an earthquake, if Comprehensive Coverage is carried on the policy.

In the News:

• KGET-TV (Bakersfield, CA - 7/8/2019)  Earthquake insurance explained by local insurance agent

• KERO-TV (Bakersfield, CA - 7/52019)  Agent advised homeowners to consider getting additional coverage for earthquakes

You can view the ShakeMap on the USGS website. 

Be safe:

• It is important to follow the instructions of local officials and seek out resources from local evacuation centers and aid stations.
• Always make safety the #1 priority when inspecting damage or making temporary repairs.
• Drink bottled water or boil tap until you hear that the water supply is safe.
• If it’s safe to go home, check for gas and turn off the main valve if you smell anything.
• If it is safe to enter your home, check for gas leaks and electrical problems.
• Make temporary repairs to protect your home from further damage and save all receipts. Coverage may be available for these expenses.

Earthquake insurance quick facts:

• EQ insurance is sold as a separate endorsement.
• The premium varies based on several factors including: age of home, building materials and proximity to known fault lines.
• Your auto insurance will typically provide coverage for damages caused by an earthquake, if Comprehensive Coverage is carried on the policy.

Where will you go? In many disasters, evacuation is part of the experience. Before a disaster strikes, locate the pet-friendly hotels in your surrounding areas. Collect their phone numbers and keep them in your disaster backpack so you can just call and make the reservation. Also, if a disaster is potentially imminent, as in an approaching firestorm or flood, make the hotel reservation before the evacuation. The hotel may give some type of disaster discount as a community service, so be sure to ask.

• Call local shelters in advance to find out if they provide emergency housing for evacuated pets.

• If you are going to a public shelter, it is important to understand that animals may not be allowed inside. Plan in advance for shelter alternatives that will work for both you and your pets. Consider loved ones or friends outside of your immediate area who would be willing to host you and your pets in an emergency.

• Make a back-up emergency plan in case you can't care for your animals yourself. Develop a buddy system with neighbors, friends and relatives. Make sure someone is available to care for or evacuate your pets if you are unable to do so. Be prepared to improvise and use what you have on hand to make it on your own for at least three days, maybe longer.

• Animals have instincts about severe weather changes. They will often isolate themselves if they are afraid. Bringing them inside early can stop them from running away. Never leave a pet outside or tied up during a storm.

• Photos! Before disaster strikes, take photos of your pets and create simple flyers displaying their photo and your phone number in case you get separated. Save the flyers on your phone so you can email them to local pet businesses in case your pet goes missing.

• Identification! Make sure pets are micro-chipped and wearing a tag with your phone number.

• Plan your on-foot escape route in advance in case you can’t get to your car and have to walk or run.

Hover over the interactive image below to learn what to include in your pet’s evacuation backpack.

Have your disaster backpack ready to go in an easily accessible place. Items to pack include:

• An extra leash for each pet
• Towel or mat for your dog to sit on
• 1 liter of bottled water
• Collapsible water bowl
• Three-day food supply
• Dog booties
• Toys and treats
• Medication (If your pet is diabetic, talk with your veterinarian about packing glucose paste in case you leave without his insulin)
• Flashlight
• Extra change of clothes for you
• Sweater for your pets if your area has cold weather

In a sealed plastic baggie be sure to pack:

• Veterinary records and phone numbers
• Pet insurance information
• Microchip information
• Photos of your pets with missing pet flyers
• A list of pet-friendly hotels and resources with phone numbers
• Pet first aid kit which can be purchased at pet stores or assembled yourself. Include basic first aid items like self-clinging bandaging, gauze pads, antiseptic, hydrogen peroxide, cool pack, thermometer, blunt-end scissors, saline solution, tweezers and a soft muzzle in case your dog needs treatment and becomes fear aggressive.