<![CDATA[Good Neighbor Stories]]> https://newsroom.statefarm.com/ en-us Wed, 09 Sep 2026 13:03:09 +0200 Fri, 21 Aug 2026 22:54:25 +0200 <![CDATA[Good Neighbor Stories]]> https://content.presspage.com/clients/150_1441.jpg https://newsroom.statefarm.com/ 144 State Farm® Mutual Begins Issuing Dividend Payments https://newsroom.statefarm.com/state-farm-mutual-begins-issuing-dividend-payments/ https://newsroom.statefarm.com/state-farm-mutual-begins-issuing-dividend-payments/779494Dividend payments underscore State Farm Mutual’s customer-first focus and ability to provide value directly to customersFor over 100 years, the mission of State Farm has been to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. State Farm Mutual Automobile Insurance Company and its affiliates are the largest providers of auto and home insurance combined in the United States. Its more than 19,200 agent offices and over 62,000 employees serve over 96 million policies and accounts – including auto, fire, life, health, commercial policies and financial services accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is also available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 32 on the 2025 Fortune 500 list of largest companies. For more information, please visit http://www.statefarm.com.

]]>State Farm Mutual Automobile Insurance Company (State Farm Mutual) has begun issuing payments to qualifying auto customers as part of its one-time $5 billion cash-back dividend, the largest in the company’s 100-plus-year history.

]]>Español

State Farm Mutual Automobile Insurance Company (State Farm Mutual) has begun issuing payments to qualifying auto customers as part of its one-time $5 billion cash-back dividend, the largest in the company’s 100-plus-year history. Millions of customers have already received their individual dividend payments, with more on the way.

As a mutual company with a customer-first focus, State Farm Mutual is uniquely positioned to provide value directly to customers. The dividend is being distributed in waves to eligible customers across more than 49 million State Farm Mutual auto vehicles. Each customer’s payment is based on a percentage of the premium paid for each qualifying policy in 2025. Percentages vary by state, ranging from 4% to 10%.

Qualifying customers will be notified of their pending dividend payment by either an email from “donotreply@e.sfdividend.com” or a letter in the mail. Please keep an eye out for communication regarding the dividend payment. Customers who already have an email address registered with State Farm will receive an email with instructions on how to log into the State Farm dividend payment portal and select their preferred method of payment. Customers who do not have an email address registered with State Farm will automatically receive a check in the mail.

The State Farm dividend payment portal powered by Verita can be accessed at sfdividend.com. For payment questions or to learn more about state-specific dates, customers can visit sfdividend.com or call the Dividend Customer Contact Center at 1-888-808-9532. Because the distribution covers more than 49 million auto vehicles, the payment process will take several months to be completed nationwide.

“As a mutual company with a customer-first focus, State Farm Mutual is able to provide value directly to our customers while maintaining financial strength to keep our promises in the future. That translated this year to lower auto rates and cash back in the form of a $5 billion policyholder dividend.” – Jon Farney, State Farm Mutual President and CEO.

For more than 100 years, State Farm’s mission has been to help people manage the risks of everyday life, including research and programs focused on improving driver behavior and safety. As part of that work, State Farm continues to invest in its national distracted driving awareness program grounded in consumer research to help reduce accidents and make roads safer.

Dividend payments are retrospective and do not affect future auto rates, which are based on expected future costs and monitoring trends to appropriately match price to risk. 

]]> Fri, 31 Jul 2026 10:13:54 -0500 https://content.presspage.com/clients/150_1441.jpg?10000 https://content.presspage.com/clients/150_1441.jpg?10000 State Farm Issuing $400 Million Dividend to California Auto Customers https://newsroom.statefarm.com/state-farm-returning-400-million-dividend-to-california-auto-customers/ https://newsroom.statefarm.com/state-farm-returning-400-million-dividend-to-california-auto-customers/439981On average most customers will receive a $100 check per policyUPDATE: JUNE, 1, 2021 - As first shared in March, due to better than anticipated claims results, State Farm is issuing a $400 million dividend to return value to California mutual auto insurance customers. Customer dividend checks are being processed and eligible policyholders should receive them this month. The dividend applies to approximately 3.5 million private passenger auto policies in California.

Customers do not need to take any action to receive the dividend. On average, customers can expect to receive a check of approximately 18% of their premium for the period of June 1 to December 31, 2020. Customers with questions on the dividend should contact their State Farm agent.

]]>About State Farm:

For over 100 years, the mission of State Farm has been to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. State Farm Mutual Automobile Insurance Company and its affiliates are the largest providers of auto and home insurance combined in the United States. Its more than 19,200 agent offices and over 62,000 employees serve over 96 million policies and accounts – including auto, fire, life, health, commercial policies and financial services accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is also available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 32 on the 2025 Fortune 500 list of largest companies. For more information, please visit http://www.statefarm.com. 

]]>Due to better than anticipated claim results, State Farm is returning $400 million to California mutual auto insurance customers. The dividend applies to approximately 3.5 million private passenger auto policies in California. Through this dividend, customers can expect to receive a check of 18% of premium, or averaging about $100 per policy, for the time period June 1 to December 31, 2020.

“State Farm is once again returning value to our California customers while remaining financially strong to keep our promises now and in the future,” said Tom Conley, Sr. Vice President, State Farm. “This additional dividend is another way we’re making adjustments based on driving behaviors to minimize impacts and help our customers.”

Last year, State Farm announced the Good Neighbor Relief Program, which included a dividend for the period of March 20, 2020 to May 31, 2020 as well as auto rate cuts in every state. Together, these actions provided $4.2 billion in savings for State Farm customers. California State Farm auto customers received an average 27.5% dividend and 6.5% auto rate reduction.

Customers do not need to take any action to receive this dividend, which will be mailed in the form of a check as early as May.

]]> Wed, 10 Mar 2021 20:42:00 -0600 https://content.presspage.com/uploads/1441/500_infographic-ca-dividend.png?10000 https://content.presspage.com/uploads/1441/infographic-ca-dividend.png?10000 California Policyholders 2021 Dividend FAQs https://newsroom.statefarm.com/california-policyholders-2021-dividend-faqs/ https://newsroom.statefarm.com/california-policyholders-2021-dividend-faqs/440001Who will receive a dividend?

When will customers receive their dividend check?

Do customers need to do anything to receive their dividend?

Can customers get a credit instead of a check?

What is the total dividend amount and how was it determined?

Why are customers receiving an additional dividend?

How is each customer’s dividend amount determined?

Does State Farm have the resources to offer this dividend credit?

Do customers need active policies to receive a check?

Does the return of this dividend increase the likelihood that the State Farm Mutual rates will be increased in the near future?

Do customers have to renew their policy in order to obtain the credit?

 

Who will receive a dividend?

  • Every California State Farm Mutual private passenger vehicle policyholder* with an auto insurance policy in-force between June 1, 2020 and December 31, 2020, will receive a dividend. Customers with a Personal Lines Auto policy including Personal Lines Auto, Motorcycle, Business Use Personal Auto, Antique/Classic will receive the dividend in the form of a check.

    *Insurance coverages written pursuant to any residual market or assigned risk programs are exempt

[TOP]

When will customers receive their dividend check?

  • We anticipate customers will start seeing these checks as early as May, 2021.

[TOP]

Do customers need to do anything to receive their dividend? 

  • Checks will automatically be mailed to customers.

[TOP]

Can customers get a credit instead of a check?

  • At this time we are only able to provide this dividend in the form a check.
[TOP]

What is the total dividend amount and how was it determined?

  • In total, California State Farm Mutual Auto customers with a private passenger auto policy will receive approximately $400 million in returned premium. On average, customers can expect to receive approximately 18% of their premium for the time period June 1, 2020 through December 31, 2020.
[TOP]

Why are customers receiving an additional dividend?

  • State Farm Mutual realized better than anticipated claims results in California during 2020. Our approach remains the same – to continue to monitor driving trends and make adjustments based on driving behaviors.

    As a mutual organization, when financial results and business conditions permit, State Farm may decide to pay dividends to policyholders.

[TOP]

How is each customer’s dividend amount determined?

  • The amount received by each policyholder is approximately 18% of that policyholder’s premium for the period June 1, 2020 through December 31, 2020. The average dividend is approximately $100 per policy. All eligible customers will receive at least $10.
[TOP]

Does State Farm have the resources to offer this dividend credit?

  • We have the financial strength necessary to help millions of customers recover from the unexpected. We made this decision while maintaining our ability to remain financially strong for our customers to keep our promises now and in the future.
[TOP]

Do customers need active policies to receive a check?

  • No. Any California State Farm Mutual auto customer with an in-force policy between June 1, 2020 and December 31, 2020 will receive a dividend check. If a customer had a policy with us for only a portion of that date range, they will receive a pro-rated credit for the period of time they were insured with us.
[TOP]

Does the return of this dividend increase the likelihood that the State Farm Mutual rates will be increased in the near future?

  • The dividend will have no impact on future rates. Future rates are based on expected future costs. Generally, dividends return premium to customers when actual experience is better than anticipated. They are a ‘look back’ at how actual results played out, while rate changes allow us to respond to anticipated future trends based on past loss experience.
[TOP]

Do customers have to renew their policy in order to obtain the credit?

  • No. Any California State Farm Mutual auto customer with an in-force policy for the time period June 1, 2020 through December 31, 2020 will receive the dividend.
[TOP]
]]> Wed, 10 Mar 2021 20:41:46 -0600 https://content.presspage.com/uploads/1441/500_sf-logo-vertical.png?54368 https://content.presspage.com/uploads/1441/sf-logo-vertical.png?54368 State Farm Response to COVID-19 Coronavirus https://newsroom.statefarm.com/covid-19/ https://newsroom.statefarm.com/covid-19/428273About State Farm:

For over 100 years, the mission of State Farm has been to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. State Farm Mutual Automobile Insurance Company and its affiliates are the largest providers of auto and home insurance combined in the United States. Its more than 19,200 agent offices and over 62,000 employees serve over 96 million policies and accounts – including auto, fire, life, health, commercial policies and financial services accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is also available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 32 on the 2025 Fortune 500 list of largest companies. For more information, please visit http://www.statefarm.com. 

]]>We are committed to the health and safety of our customers, employees and agents, and the communities where we live and work. We have adjusted our face-to-face protocols, and are offering virtual claim inspection options in most states if legally permitted.

]]>We know COVID-19 continues to impact our customers and their driving behaviors. We are continuously monitoring and adjusting to trends to make sure we’re accurately matching price to risk.

Our data indicates more people are driving, resulting in more auto claims. In response, we are making adjustments to rates at the next renewal cycle, which begins in January 2021 to reflect these trends. The timing and amount of these changes will vary by state and the timing of your individual renewal.

Even with these changes, auto rates remain below pre-COVID-19 levels. Our approach is to make incremental adjustments based on driving behaviors to help minimize the impact to customers.

Drive Safe & Save™ customers have the opportunity to directly influence their auto rates based on their driving habits. In most states, the initial discount customers get just for participating in Drive Safe & Save was recently doubled to 10%. With driving behaviors factored in, customers save, on average, between 10%-15%, and could save up to 50%. While the Drive Safe & Save™ discount will vary, users will always get a discount at each renewal. You can talk to your State Farm agent to learn more and sign up.

 In April 2020 we adjusted to reduced driving and claims trends driven by COVID-19 and announced our Good Neighbor Relief Program, providing a dividend/credit to auto insurance customers. A month later, we announced we would be cutting auto rates in every state. Together, these two actions returned approximately $4.2 billion in savings to our customers.

In September, we also reduced business owner premiums across the country by an average of 7%, which provided $54 million in savings for more than 400,000 commercial policy customers.

We are committed to the health and safety of our customers, employees and agents, and the communities where we live and work. Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. We have adjusted our face-to-face protocols, and are offering virtual claim inspection options in most states if legally permitted, as well as a variety of virtual and digital tools for customers to connect with their State Farm agent.

As the situation continues to evolve, we are making decisions that balance health concerns with our continued commitment to serve you.

If you are a customer currently facing financial burdens, call your State Farm agent. We are here to help make this new normal feel just a little more normal. Like a Good Neighbor, State Farm is there.

  • Need to connect with us? Use our mobile app, call us – or contact your State Farm agent.
  • Need help with State Farm Bank products? Call 1-877-SF4-BANK.
  • If you are new to viewing your policies or accounts online, go to Create Account on statefarm.com.
  • Need to file a claim? Start online.
  • To ensure we can continue to serve you, we’ve made adjustments to how we work. We appreciate your patience, if hold times are longer.
  • Check out our Good Neighbor Relief FAQ for information on the dividend credit.
  • Small business reopening? Check out our Simple Insights resource page.

PHONE SCAM ALERT: Customers have reported Good Neighbor Relief Program-related scams. State Farm is not contacting customers requesting financial account or credit card information in order to receive a dividend or a credit.

 

In the News:

AdAge: Watch - State Farm's CMO on Marketing Amid Crises (06/02/20) 

Business Insider: How State Farm's CEO is navigating the insurance titan and its 77,000 associates through a 'fundamental societal reset' (05/01/20 paywall)

AccuWeather: New technology helping with storm damage claims (04/16/20)

The Weather Channel: State Farm Using Technology to File Claims (04/13/20)

WSJ: Largest U.S. Car Insurer State Farm Rolls Out $2 Billion Consumer Financial Relief Program (04/09/20)

KSKA-Ch2: After Storms Hit Western Pennsylvania, Insurance Companies May Assess Damage Remotely (04/08/20)

 

]]> Fri, 11 Dec 2020 13:49:00 -0600 https://content.presspage.com/clients/150_1441.jpg?10000 https://content.presspage.com/clients/150_1441.jpg?10000 Dividend Frequently Asked Questions https://newsroom.statefarm.com/good-neighbor-relief-frequently-asked-questions/ https://newsroom.statefarm.com/good-neighbor-relief-frequently-asked-questions/386109This page is specific to State Farm Good Neighbor Relief Dividend. We remain committed to helping you as we respond to the COVID-19 pandemic together. This is current as of July 8, 2020. It will be updated regularly.

]]>Who will receive a dividend?

When will customers receive their dividend credit?

Does an insured have to be with State Farm on March 20 to receive the credit?

What type of policies will receive the credit?

Do customers need to do anything to receive their dividend credit?

How much dividend credit will customers get?

How is each customer’s dividend amount determined?

Can customers get a check instead of a credit?

What is the total dividend amount and how was it determined?

Who can customers talk with about payment options for accounts?

Besides the dividend credit, what are other ways I can save on my auto insurance bill?

Does the return of this dividend increase the likelihood State Farm Mutual rates will be increased in the near future?

Besides the dividend credit, what are other ways customers can save on their auto insurance bill?

Do customers have to renew their policy in order to obtain the credit?

 

Who will receive a dividend?

  • Every Mutual Auto policyholder with an auto insurance policy in-force between March 20 and May 31, 2020, will receive a dividend. Customers with a Personal Lines Auto, Motorcycle, RV, Business Use Personal Auto, Commercial Auto, School Bus and/or Antique/Classic policy will receive the dividend as a premium credit to their policy.
[TOP]

When will customers receive their dividend credit?

  • We anticipate State Farm Payment Plan (SFPP) customers will receive the credit beginning as early as June but most will see the credit applied to their July bill. Customers not enrolled in the State Farm Payment Plan (SFPP) should see the credit applied at their next renewal. We are crediting customers’ bills at the earliest opportunity after the credit period of March 20 – May 31. Depending on the date of a customer’s renewal, the next bill for some customers may not be until late 2020 or early 2021. By providing this in the form of a credit, we’re able to reduce the amount a customer will need to pay on their next bill in the most efficient and cost-effective way which benefits all customers.

  • For customers with specific questions, we encourage you to reach out to your agent. They’re working with customers one-on-one to explain your bill and provide payment options.

[TOP]

Does an insured have to be with State Farm on March 20 to receive the credit? 

  • No, as long as they are a State Farm Mutual policyholder at some point in time between March 20 and May 31, they will receive the credit.
  • New customers to State Farm will receive this credit for the period of time they are insured with us during this date range.
[TOP]

What type of policies will receive the credit?

  • Customers with a Personal Lines Auto, Motorcycle, RV, Business Use Personal Auto, Commercial Auto, School Bus and/or Antique/Classic policy will receive the dividend.
[TOP]

Do customers need to do anything to receive their dividend credit?

  • No. Credits will be applied automatically.
  • State Farm is not contacting customers requesting financial account or credit card information in order to receive a dividend or a credit. If you receive this type of call, do not provide any personal information. This type of phone scam and other scams are on the rise. Learn how to report suspicious calls and tips for helping protect your information.
[TOP]

How much dividend credit will customers get?

  • Customers can expect to receive a dividend on average of 25 percent of premiums owed during the period March 20 and May 31. This amount will vary from one customer to the next. This works out to about $20 per month for each vehicle insured.
[TOP]

How is each customer’s dividend amount determined?

  • The amount received by each policyholder is a percentage of that policyholder’s premium owed for the period between March 20 and May 31.
[TOP]

Can customers get a check instead of a credit?

  • No. The intent is to provide the dividend in the most cost-efficient manner - applied as a premium credit to outstanding or upcoming bills.
[TOP]

What is the total dividend amount and how was it determined?

  • Up to $2 billion is appropriate based on the claim and driving behaviors during the COVID-19 period. It positions the Company to maintain its financial strength while continuing to serve customers and deliver on the promises we make to be there when the unexpected happens.
  • The amount was determined by indications of lower loss costs due to less driving in this time. State Farm Mutual, as a mutual company focused solely on serving customers, was able to provide this dividend.
[TOP]

Who can customers talk with about payment options for accounts?

  • Customers can talk with their State Farm agent. State Farm agents are working with customers one-on-one to provide payment options. Customers do not need to take any action to receive the dividend.
[TOP]

Does State Farm have the resources to offer this dividend credit?

  • We have the financial strength necessary to help millions of customers recover from the unexpected. We made this decision to provide customers short-term solutions while maintaining our ability to remain financially strong for our customers to keep our promises now and in the future.
[TOP]

Does the return of this dividend increase the likelihood that the State Farm Mutual rates will be increased in the near future?

  • No. Future rates are based on expected future costs. The dividend will have no impact on future rates.
 

Besides the dividend credit, what are other ways customers can save on their auto insurance bill?

  • Customers can talk with their State Farm agent about other ways to save. For example, our Drive Safe & Save® program puts customers in control of their discount. How customers drive determines how much they save – up to 30% or more, and they’ll save just by signing up.
[TOP]

Do customers have to renew their policy in order to obtain the credit?

  • No. Any customer with an in-force policy between March 20 and May 31 will receive a premium credit.
[TOP]
]]> Wed, 08 Jul 2020 14:16:59 -0500 https://content.presspage.com/uploads/1441/500_sf-logo-vertical.png?54368 https://content.presspage.com/uploads/1441/sf-logo-vertical.png?54368