Approximately 8,600 fire claims and 3,500 auto claims are reported. Fire catastrophes are declared in Alabama, Georgia, Mississippi, Ohio, Pennsylvania, Tennessee, and West Virginia. Auto catastrophes are declared in Alabama, Georgia, Ohio, and Mississippi.

Claim teams are actively making contact and providing initial claim handling efforts for our impacted customers with a focus on the most severe losses.

Catastrophe Customer Care sites are being established in the communities of Florence and Amory, Mississippi with a site in Rolling Fork to open in the future to support claim handling efforts. Fire and auto claim handlers will be onsite to assist agents and policyholders with questions and provide advanced payments, as warranted.

To provide the best possible service and response to customers who have damage from the tornado, the following are in place: 

• Claims adjusters and all necessary State Farm support members are deploying and on-site.
   
• The 1-800-SFCLAIM line is activated and available for customers to begin the claim reporting process, should they be unable to reach their local State Farm agent.
   
• State Farm policyholders who have damage can submit and manage their claim through various channels. This includes calling or emailing their State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims. Customers may also text the word “CLAIM” to 62789 to receive a link to file a claim.

In addition to our on-the-ground team, we also have three Centralized Catastrophe Services (CCS) operations and our Initial Loss Reporting (ILR) teams located throughout the United States. State Farm has the advantage of a fleet of mobile claim handling facilities, innovatively designed to support our ability to provide optimal customer service even under challenging conditions.
 

Making temporary repairs to damaged property:

When it is safe to do so, people with repairable/limited property damage should have reasonable temporary repairs made to prevent further damage to their property. Depending on your coverage, these repairs may be reimbursed. Save receipts if you purchase items such as tarps and plywood or other supplies to make repairs.   

“Please be careful on the roads and watch for deer,” she said.

In an instant, a deer bounded into the road and collided with their car, one of nearly 2 million crashes with animals every year.

“We weren’t going fast,” Rhodes Villa said. “It just happened so fast.”

It’s not an unusual occurrence, especially in October, November and December. U.S. drivers on average have a 1 in 116 chance of a collision with an animal, according to the State Farm^® annual study. There were over 1.9 million animal collision insurance claims in the U.S. between July 1, 2019 and June 30, 2020.

Pennsylvania ranks third in the country with drivers having a 1-in-51 chance of an animal collision. West Virginia (1-in-37) again tops the list, followed by Montana (1-in-47). South Dakota and Michigan round out the top five, followed by Wisconsin, Iowa, Mississippi, Minnesota and Wyoming.

The large majority of animal collisions are with deer. For the year July 1, 2019 to June 30, 2020 there were estimated to be 1.5 million deer claims industry-wide.

“Claims after collisions with an animal range from small dents to totaled vehicles and injured drivers and passengers,” says Michael Braaten, director, Enterprise Research. “By sharing ways to help drivers be aware of the increased dangers this time of year – including inclement weather, shorter periods of daylight and students driving home after evening activities – State Farm hopes to help decrease the number of collisions and injuries.”

Hawaii (1-in-649), Nevada (1-in-551) and California (1-in-427) are the states where drivers have the least chance of an animal collision.

How Can You Avoid Deer in Your Headlights?

Growing deer and other animal populations combined with the displacement of animal habitats are making animal crashes more likely. There’s no real way to keep large animals like deer, moose, and elk off the road, but these safety tips can help you prevent animal-car collisions.

Stay alert. Pay attention to "deer crossing" and other signs and be cautious in areas near woods or water.

Use high beams. Flicking your high beams on a deer in the road may cause the animal to scurry away. High beams also help illuminate dark roads.

Don't swerve. If an animal-car crash is inevitable, maintain control of your vehicle and don't veer off the road.

Brake as necessary. If you can avoid hitting the animal, reduce your speed, honk your horn and tap your brakes to warn other drivers. If there are no drivers behind you, brake hard.

Remember peak season. Deer crashes happen most during October through December, which is hunting and mating season. Collisions are most likely to happen in West Virginia, Montana, Pennsylvania and South Dakota.

Remember meal time. Watch for animals in the road between dusk and dawn.

Watch for herds. If you see one deer, there are probably more nearby.

Don't rely on a whistle. No scientific evidence supports that car-mounted deer whistles work.

Wear seat belts. Always obey speed limits and wear seat belts.

In the News

• AccuWeather.com:  Ways to steer clear of deer this year (11/10/20)

"We are pleased to be able to continue to help our Mississippi customers in this way, during this unprecedented time." said John Langcuster, Vice President, Agency/Sales.

In addition to the auto rate reduction, the discount for participating in Drive Safe & Save™ is increasing to 10%, and empowers drivers to save more on their auto premiums through their driving behaviors.

Rate changes are subject to regulatory approval. Customer rate reductions will vary based on their individual renewals. Customers are encouraged to visit with their State Farm agent about individual policies, coverage and any opportunities for discounts, including Drive Safe & Save.

The effective date for new and renewal business is May 6. This marks the second overall rate reduction since June 2018, when approximately half a million policyholders saw a 3 percent rate reduction.

“State Farm is very pleased to be able to offer another auto rate decrease in Mississippi,” said State Farm Vice President Agency John Langcuster. “Improving expenses and losses were important factors, among many, that supported our decision to make this rate change."

Overall changes in premiums for individual motorists will vary. Rates depend on a customer’s policy and chosen coverage. Customers can contact their local State Farm agent to discuss their individual situation. Additional opportunities for discounts may apply.

A rate decrease combined with discounts offers exceptional long-term value to State Farm customers.

“The company’s current financial strength is allowing us to pass along a rate reduction to our Mississippi customers," said State Farm Senior Vice President Dan Krause. “We continually evaluate how we can best serve our customers and are very pleased to be able to offer this rate decrease in Mississippi.”

Overall changes in premiums for individual motorists will vary depending on the specific details of an individual customer’s policy and chosen coverages. The effective date for new and renewal business is July 30, 2018. Mississippi customers with questions can contact their local State Farm agent to discuss their individual situation.

In addition to this rate reduction, State Farm agents are able to review with new and existing customers the many opportunities for additional discounts that may apply to an individual’s unique circumstances. A rate decrease combined with discounts offers an exceptional long-term value to State Farm customers.

Bloomington, Illinois (October 21, 2016) – State Farm is introducing a new coverage endorsement in several states to help fill insurance gaps for its policyholders who use their personal cars to provide rides for a Transportation Network Company (TNC), like Uber and Lyft. The TNC industry is rapidly changing the livery/taxi industry by using the latest mobile technology to facilitate rides for hire. With these new transportation services in the marketplace, drivers are exposed to new risks.

Insurance provided by TNCs may be limited in scope and coverage. Personal auto policies generally do not extend coverage to the use of personal cars as taxis or livery vehicles, including their use in TNC services.

To adapt to changing customer needs, beginning Monday, October 21, 2016, State Farm will offer a Transportation Network Company Driver Coverage endorsement in Connecticut, Delaware, Georgia, Idaho, Indiana, Louisiana, Mississippi, North Dakota, Nebraska, Ohio, Oklahoma, Oregon, Washington and West Virginia.

The effective date for new and renewal for all states except GA: October 21, 2016. The effective date for new and renewal for GA: November 21, 2016

Ten jurisdictions obtained the endorsement earlier this year: Alabama, California, Colorado, Iowa, Kentucky, Maine, Minnesota, Tennessee and Wisconsin .

"Adapting and innovating to our customers' changing needs is critical," said Vicki Harper, State Farm Public Affairs Specialist. "This new product is an example of our commitment to our customers and provides them coverage, and peace of mind, when they use their personal cars to provide TNC services."

TNCs may provide high liability coverage limits while a paying passenger occupies the driver's vehicle or when the driver has been connected with a passenger and is on the way to pick that person up. But TNCs tend to provide a much lower limit of liability coverage when drivers are just available for hire and may not provide the drivers with any medical payments, comprehensive, or collision coverages at all. The TNCs may not be providing coverage for injuries to the driver or coverage for any damage to the driver's personal car.

The new, optional State Farm TNC Driver Coverage endorsement enables a policyholder to have his/her personal auto policy fill in the coverage gaps left by TNC-provided insurance. This cost-effective endorsement provides the driver with the full liability coverage limits carried on his/her auto policy during the period of time when the driver is available for hire, and provides the driver with all other coverages applicable to his/her auto policy during all periods of TNC driving.

Customers in these states who drive for a TNC should contact their local State Farm agent to learn more about the new State Farm TNC Driver Coverage endorsement.

When she couldn't reach him, Julie loaded the car with supplies and headed south. When she arrived in Mississippi, she found the family home destroyed. Fortunately, her father was safe.

The next day, Shiyou-Woodard was deployed to New Orleans with a disaster medical assistance team. “I spent the next few months witnessing suffering and devastation I had only seen in movies,” she recalled.

“At the time, I was principal planner with a local planning commission. Part of my job was to find ways to strengthen our communities before disasters. I saw first-hand what we were doing was not working.”

Right after Hurricane Ivan in 2004, a group of Alabama and Mississippi Gulf Coast residents experienced the same frustration. They started looking for ways to avoid this damage in the future. Their efforts and passion helped form Smart Home America. The organization has since grown and now help groups throughout the country find solutions to strengthen their own communities.

In 2014, Shiyou-Woodard became the president and CEO of Smart Home. With her personal and professional experience, it was a role she embraced to grow the organization.

A perfect example is the Smart Home partnership with the Insurance Institute for Business and Home Safety (IBHS). The FORTIFIED Home™ program strengthens homes from severe storms. Using these construction standards and methods goes beyond emergency preparedness and disaster preparedness. Knowing your home has been FORTIFIED against disaster provides peace of mind.

“When you build FORTIFIED and a hurricane hits, you are more likely to come home after evacuating and sleep in your own bed. You are able to start recovery much sooner,” Shiyou-Woodard explains.

FORTIFIED looks at a home as a system of systems, not individual components. The standards are applicable to both new and existing construction. A fortified evaluator directs the improvements, based on your specific circumstances. Steps involved might be:

• installation of a secondary water barrier,
• ring shank nails or spray foam to strengthen roof connections,
• opening protection (shutters, panels or fabric) and
• metal straps and bolts to connect the roof to walls and walls to the foundation.

The evaluator also certifies efforts for insurance discounts available to FORTIFIED homeowners.

Seeing the coastal success, Tulsa Partners in Oklahoma, has also embraced the program. The nonprofit is committed to creating a disaster resistant and sustainable community. It collaborated with Habitat for Humanity and State Farm to build FORTIFIED homes in the Tulsa area.

“We were very excited to partner with Habitat for a 24-hour FORTIFIED build in August this year,” said Partners Executive Director Tim Lovell. “The FORTIFIED Home Bronze Level addresses the roof system. Specifically, the upgrades reduce wind and water entering the attic through the roof covering and vents.”

Eleven years after Katrina, coastal Alabama is a model for stronger communities. Currently they lead the nation with more than 2,000 FORTIFIED designations. What’s the next mission for Smart Home America?

“We continue to educate about the importance of building better, being properly insured and how to build FORTIFIED,” said Shiyou-Woodard. “Our new Don’t Goof When You Re-Roof initiative and Insurance Shopper’s Guide will help homeowners make informed decisions and be better protected. Outside of Alabama and Mississippi, we’re drawing from our experience and supporting similar groups. Tulsa Partners are leading efforts in Oklahoma to promote IBHS’ newest program, FORTIFIED Home High Wind and Hail.”

Want to get FORTIFIED? The first step is the application. Upon receipt and processing, applicants are provided a list of IBHS Certified FORTIFIED Home™ Evaluators working in their area.