• Install surge protectors, including a whole-house surge protector if possible. Surge protectors can help protect appliances and electronic equipment from the surge of electricity caused by lightning strikes. 
• Add a lightning protection system: a lightning protection system, often including lightning rods and grounding systems, can divert lightning strikes away from the building, reducing the risk of fire or damage. 
• Unplug electronic devices during a storm and seeking shelter at the lowest point in your home if you are home during a storm.  

Lightning remains a costly and unpredictable threat for homeowners. Lightning strikes can cause extensive damage to electrical systems, appliances, and even structural issues. The damage underscores the critical need for homeowners to be aware of the risks, invest in protective measures, and stay prepared, especially in high-risk regions where lightning strikes are most frequent and damaging. 

After a lightning storm, homeowners are encouraged to look for these common signs of lightning damage: 

• Charring — a lightning-strike site is often charred by lightning's intense heat. If you believe your home was struck by lightning, consider inspecting the property for burnt patches and charring. 
• Damaged electrical switches — similarly, the power surges sometimes caused by lightning can lead to burnt electrical switches. 
• Roof and wall damage — lightning can damage a roof or wall to the point of causing holes or reducing a home’s structural integrity. 
• Report lightning damage/claim to insurance as soon as possible to begin repair and recovery process. 

Consider taking extra precautions to prep your home if you live in a top lightning state. The Top 10 states for lightning claims according to Triple-I’s national industry average based on State Farm claims data are:

1. Florida 
2. Texas 
3. California 
4. Georgia 
5. North Carolina 
6. Louisiana 
7. Alabama 
8. New York 
9. Pennsylvania 
10. Illinois 
 

“Mission Leaders like State Farm are vital to our work, helping drive innovation across our organization, providing capacity to respond immediately in times of crisis," said Cliff Holtz, president and CEO of the American Red Cross. “I am grateful for their support, which safeguards our ability to care for those in need when the unthinkable happens."

State Farm has a long history of providing grants to non-profits after disaster strikes a community. This new approach to pre-fund grants before disaster strikes aims to help provide streamlined and immediate support of disaster relief efforts. The goal of pre-funding is to support non-profit preparedness, relief and recovery efforts for communities and families impacted by disasters big and small – including hurricanes, floods, home fires and countless other crises – as efficiently and timely as possible. 

“Being a good neighbor is at the heart of the State Farm mission,” said Apsara Sorensen, State Farm Corporate Responsibility Assistant Vice President. “State Farm is committed to helping individuals and families manage the risks of everyday life and recover from the unexpected. We extend this commitment to the neighborhoods we serve by providing resources and collaborating with nonprofit organizations with a history of disaster response, providing immediate relief and vital necessities during times of need.”

"This proactive support ensures that Midwest Food Bank is ready to respond swiftly when natural disasters strike. Thanks to their commitment, we can bring hope and help to those in need, demonstrating the power of partnership in action," said Lisa Martin, CFO of Midwest Food Bank.

According to Ethan Forhetz, Convoy of Hope VP of Public Engagement, "This grant ensures that Convoy disaster response teams will stand ready to deliver hope to those whose lives have been turned upside down.” 

A natural phenomenon, lightning can cause extensive damage to ecosystems, property, and sometimes lead to death. Knowing and managing the risks associated with lightning can help protect your family and property.

Lightning Safety Tips:

If lightning is common in your area, familiarize yourself with ways to reduce risk before and during a lightning storm. For example:

• Go indoors at the first sign of a storm.
• Avoid touching electronics or anything with a cord, such as your hair dryer.
• Stay away from water sources, including pipes, sinks and showers.
• Do not stand or lean on concrete structures. Metal bars inside the concrete can conduct electricity.
• Seek shelter in a hard-top vehicle if you're stuck outside. Also avoid sitting inside convertible cars, golf carts and motorcycles.
• If swimming or boating when lightning is present, get out of the water and onto dry land.
• Do not touch metal surfaces, such as a sliding door.
• Avoid touching anything served by gas lines, such as water heaters, ovens, furnaces and fireplaces.
• If you're outside and shelter isn't available, crouch down at least 100 feet from tall objects, tuck your head in and cover your ears.
• If someone has been struck by lightning, call 911 or your local ambulance service immediately. If you are qualified, give the person first aid. Lightning victims are safe to touch and need medical attention right away.

Invest in lightning protection

Your best bet for stopping lightning damage in its tracks may be a lightning protection system tailored specifically to your home's architecture. Such a system creates a pathway for lightning bolts, guiding them safely into the ground.

Install lightning surge protection devices

Lightning strikes on or near a power line or utility service are a frequent cause of power surges. Point-of-use surge protection devices (SPDs), combined with a good grounding system, should protect your electronic and electrical appliances from most electrical surges. An SPD does not suppress or arrest a surge; it actually diverts the surge to the ground.

Service entrance SPDs provide protection for your entire electrical system and are usually installed at the electrical panel(s) or at the base of the service meter. These devices help prevent the entrance of overvoltages, which can cause a fire. Surge protection devices are typically installed in conjunction with a lightning protection system.

Lightning Insurance

While there isn't a policy for lightning alone, your homeowners, condo, or renters’ policy can help get you get you back on your feet if lightning does strike. You can also contact your insurance agent if you have coverage questions about damage due to lightning.

Projects on a budget

May is National Wildfire Preparedness Month and State Farm is here to help homeowners with simple projects that can be done on a budget over a weekend to help mitigate loss from a wildfire.

1. Create a 5-foot non-combustible barrier between your home and any vegetation on your property.
   1. Trim overhanging trees, branches and other foliage.
   2. Remove vines from house walls.
   3. Pick up debris in your yard. Anything flammable should be removed like pine needles, pine cones and more.
2. Remove leaves, pine needles and other debris from your gutters.
3. Cover vents and openings with wire mesh to prevent embers from entering the home.
4. Install ember and fire-resistant soffit vents.
5. Treat wooden fencing with fire retardant or consider replacing with metal fencing.
6. Replace mulch landscaping with rock.
7. Talk to your local fire department about wildfire prep advice they may have for your specific area.
8. Create a home inventory. A home inventory can expedite insurance claims process after theft, damage or loss. The easiest way to do a home inventory is using technology to create a digital copy:
   1. Take pictures. Capture important individual items as well as entire rooms, closets or drawers. Label your photos with what's pictured, where you bought it, the make or model and the serial number. Don’t forget the garage and even your possessions outside.
   2. Take video. Walk through your house or apartment recording and describing the contents. For example, you might describe the contents of a kitchen cabinet: "Poppies on Blue by Lenox, service for 12 that includes a dinner plate, salad plate, bowl, cup and saucer, purchased in 2015."
   3. Use an app. There are many mobile app options that can help you create and store a room-by-room record of your belongings.
9. Talk to your State Farm agent. We recommend meeting with your agent at least annually to help you make sure you have adequate coverage for your individual needs.

While you can’t always prevent wildfires, these tips can help assess your risk and identify ways to help protect your home and property from a wildfire.

Up to 100 participants from across the country are eligible to receive $500 awards to complete a planned wildfire risk reduction project on the event day, Saturday, May 7, 2022. To be considered for a project funding award, participants must submit an application by Monday, February 28, 2022. Apply for an award.

The national campaign, which began in 2014, provides an opportunity for groups and individuals who live in wildfire-prone areas to come together on a single day to complete projects that can help make their homes and communities safer from wildfire. Research shows risks can be lessened when residents invest time in preparing their homes and landscaping to reduce the damage caused by embers during a wildfire. Projects undertaken on Preparedness Day, which can range from a short time commitment up to an entire day, can include:

• Raking and removing pine needles and dry leaves within a minimum of three to five feet of a home’s foundation, continuing up to a 30-foot distance around the home, as time permits, and disposing of collected debris in appropriate trash receptacles.
• Clearing roofs and gutters of dead leaves, debris, and pine needles that could catch embers.
• Collecting downed tree limbs and broken branches and taking them to a disposal site.
• Screening or boxing-in areas below patios and decks with wire mesh to prevent debris and combustible materials from accumulating.

 “Major wildfire incidents resulting in thousands of destroyed homes continue to occur annually in the U.S. and are quickly becoming the dominant type of fire that causes catastrophic multiple deaths and structure loss,” said Lorraine Carli, NFPA vice president of Outreach and Advocacy. “Homeowners need to understand they have a role to play and that they can take action in reducing wildfire risk. Preparedness Day 2022 gives people the chance to not only make a difference in safety on event day but all through the year as well.”

According to the latest NFPA “Fire Safety in the United States since 1980, Through the Lens of the NFPA Fire & Life Safety Ecosystem” report, one million homes were within the perimeter of human-caused wildland/urban interface (WUI) fires from 1992 – 2015, and more than 60 million homes were threatened by such incidents in the same 24-year period. Data from annual reports from NFPA of catastrophic multiple death fires state that a total of 248 people have died in WUI fires from 1988 through 2018.

For more information about Wildfire Community Preparedness Day, how to apply for funding awards, project ideas, and free resources to download, please visit www.wildfireprepday.org.

Preparedness Day encourages people and organizations to come together on a single day to take action to raise awareness and reduce wildfire risks, and it provides a platform to share information and offer guidance to residents as they make changes to improve the survival of their homes and neighborhoods.  Thanks to support from State Farm, 150 grant recipients across 24 states will receive project funding awards of $500 each to support their wildfire mitigation activities on Preparedness Day. See the list of winners.

Over the past decade, the U.S. has witnessed a steady rise in wildfire activity. Experts predict this trend will continue. Despite the $2 to $3 billion per year to support wild land fire suppression efforts, the number of homes lost in wildfires per year has increased by more than 160 percent.

Wildfire risk exists in all 50 states. There is still time to make homes and communities safer from wildfire. NFPA and State Farm encourage people to get involved by planning a project and participating on May 1. Take the first step with the help of the free NFPA Wildfire Community Preparedness Day Toolkit. NFPA suggests a three-stage process to reduce wildfire fuel and fashion a buffer around property. To create defensible space and reduce your risk:

• Raking and removing pine needles and dry leaves within a minimum of 3 to 5 feet of a home’s foundation. As time permits, continue up to a 30-foot distance around the home. Dispose of collected debris in appropriate trash receptacles.
• Cleaning pine needles from roof and gutters and paying attention to maintaining the home ignition zone.
• Getting out your measuring tape and seeing how close wood piles are located to the home. If closer than 30 feet, they need to be relocated and moved at least 30’ away from structures.
• Sweeping porches and decks clearing them of leaves and pine needles. Raking under decks, porches, sheds and play structures.
• Removing items stored under decks and porches and relocating them to a storage shed, garage, or basement. Gasoline cans and portable propane tanks should never be stored indoors and should be located away from the home.
• Posting and sharing Facebook and Twitter messages with tips and best practices with others in your community. (See sample posts from NFPA here.)

State Farm also recommends policyholders:

• Review your insurance policy to make sure you’re covered in the event of a wildfire
• Create a home inventory to assist in the claims process
• Create a disaster preparedness plan that includes your pets and animals

For more resources and information about national Wildfire Community Preparedness Day including videos and tip sheets, visit www.wildfireprepday.org.

January 11, 2021 – The threat of wildfire is becoming increasingly prevalent and dangerous, posing greater risks to people and property than ever before. With challenges to holding large public gatherings in many areas this year, the National Fire Protection Association (NFPA) and State Farm® are hosting the eighth annual Wildfire Community Preparedness Day (Preparedness Day) event on Saturday, May 1, 2021 with a focus on what homeowners can do now to help protect their personal property from wildfire.

Years of scientific research support the prescription of removing fuel sources from the area around the home – known as the “home ignition zone” – and is a key component to making a home safe from embers and radiant heat from wildfires. Simple, low cost home improvement projects such as clearing dead leaves, debris, and pine needles from roofs and gutters, keeping lawns and native grasses mowed to a height of four inches, removing anything stored underneath decks or porches that could burn, and other similar actions are being actively supported by NFPA and State Farm on Preparedness Day and can be easily undertaken by the majority of homeowners.

Since 2014, community groups and individuals have taken part in the campaign, completing hundreds of wildfire safety projects across the United States. Preparedness Day gives people of all ages a chance to plan and participate in a risk reduction or wildfire preparedness activity that makes their homes and community a safer place to live.

Financial support from State Farm will once again enable NFPA to provide 150 applicants from across the country with $500 awards to complete a wildfire risk reduction project on Saturday, May 1. Project applications can be submitted through February 26, 2021. Apply for an award.

Over the past decade, the U.S. has witnessed a steady increase in wildfire activity. Experts predict this trend will remain. Despite billions of dollars to support wildland fire suppression efforts, the number of homes lost in wildfires per year has increased by 163 percent and wildfires now cost the U.S. an estimated $63 to $285 billion per year in losses.

“There are nearly 45 million homes in areas prone to wildfire today, and wildfire risk is nearly present in every state,” said Lorraine Carli, NFPA vice president of Outreach and Advocacy. “In preparation for a future with more wildfire activity, homeowners need to understand their role and take action in reducing wildfire risk. Preparedness Day 2021 offers communities a unique opportunity to engage in this process.”

“State Farm finds it important to inform and encourage homeowners and communities to adopt effective wildfire mitigation programs that produce stronger, safer homes where lives are saved and a family’s largest investment is better protected,” said Vickie Hodges, State Farm Underwriting Analyst.

For more information about Wildfire Community Preparedness Day, funding awards, project ideas, and free resources to download, please visit www.wildfireprepday.org.

For this release and other announcements about NFPA initiatives, research and resources, please visit the NFPA press room.

Resources:

• www.nfpa.org
• Wildfire Education
• Firewise
• Creating a Home Inventory
• Tips to help prepare for and recover from wildfires
• What to Do After a House Fire

Now more than ever, it's important to prepare your home and family to be #HurricaneStrong.

The NOAA 2020 outlook (released May 21) called for 13 to 19 named storms, six to 10 hurricanes and three to six major hurricanes – one that is Category 3, 4 or 5, with winds of 111 mph or higher. So far, there have been 25 named storms, nine hurricanes, and three major Hurricanes – Laura and Teddy and Delta.

The 30-year (1981-2010) average is 13 named storms, seven hurricanes and three major hurricanes.

State Farm® has joined the Federal Alliance for Safe Homes (FLASH) to help spread the word about the importance of hurricane preparation ahead of the storm.

Visit the interactive #HurricaneStrong website to learn about hurricanes and how to keep homes and families safe before, during, and after a storm. It stresses these 5 major components to being prepared:

1. Know your evacuation zone.
2. Build a disaster supply kit.
3. Have an insurance check-up.
4. Strengthen your home.
5. Help your neighbor.

www.HurricaneStrong.org even has a special page for children to help them understand their role in the safety process.

In the News:

• WBRC-6:  Time to prepare for inland flooding from Hurricane Sally is now (9/14/20)
• Houston Chronicle: Season's first hurricane gives Texans a taste of how COVID has shaped insurance claims (8/4/20)
• AccuWeather: Now is the time to prepare for hurricane season (6/1/20)

What are my first steps if I have damage?

What can you expect after initially filing a claim?

Does my homeowner's policy cover hurricane damage?

What type of things are not covered by the typical homeowner's policy during a hurricane?

How do you determine what damages my home from the hurricane: flood vs. wind?

What is my hurricane deductible?

How is the hurricane deductible calculated?

Am I covered for tree debris removal?

What else do I need to know about removing downed trees from my property?

Who is going to help me with my claim?

Who clears my property?

Who pays for my living expenses?

How do I replace everything I have lost?

How do I complete a personal contents inventory of my damaged property?

How long does coverage last for a typical insurance policy?

Does State Farm have the resources to pay all of these claims?

Will rates go up for my homeowners insurance?

What if I experience multiple storms in one season?

What are my first steps if I have damage?

• When it is safe to do so, make (or have a contractor make) temporary repairs to prevent further damage to your home or property.
• Save receipts if you purchase items such as tarps, plywood or other supplies to make repairs.
• Take photos/videos of damage for claim documentation.
• To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

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What can you expect after initially filing a claim?

• After a claim has been filed, a State Farm claims specialist will contact you to discuss the extent of damage and review your policy coverages.
• The complexity and collaboration needed to investigate a claim can sometimes take time, and is necessary for a proper evaluation of your claim.
• If at any time during the claims process, you have questions, do not hesitate to ask your claims specialist. We know this can be a difficult and confusing time. We are here to help you 24 hours a day, seven days a week.

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Does my homeowner’s policy cover hurricane damage?

• Unless the damage is excluded in the policy, a typical homeowners policy provides coverage for accidental direct physical loss to your dwelling and may also provide coverage for personal property damage from a hurricane. Flood damage is not covered.

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What type of things are not covered by the typical homeowners policy during a hurricane?

• Flooding is not covered under homeowners policies. It is a separate coverage that can be purchased through the federal government’s National Flood Insurance Program. State Farm agents enrolled in the NFIP Direct Program are able to write and service flood insurance coverage directly through the federal government program. Homeowners who have flood coverage and have experienced flood damage should report their claim to their flood insurance carrier so that damages can be assessed. To contact NFIP: 1-888-379-9531. 
• Backup Sewer and Drain: If you have water damage, contact your agent for guidance. Damage from water that enters a home through a sewer, drain, or sump pump is excluded from a homeowners’ policy but coverage may be added to your policy for an additional premium. Homeowners should contact their agent for more information.

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How do you determine what damages my home from the hurricane: flood vs wind?

• Policyholders are always encouraged to file a claim should they think they have damage from the hurricane. Coverage and any possible exclusions are then determined during the claims process.

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 What is my hurricane Deductible?

• The insurance industry uses hurricane deductibles to account for increased exposure in areas prone to major storm events such as hurricanes.
• State Farm applies hurricane deductibles when a named storm has been declared by the National Weather Service (NWS).
• We encourage State Farm policyholders to review their insurance policy language for the specific provisions related to hurricane deductibles and contact their State Farm agent if they have questions.
• When does the hurricane deductible apply? Each state differs on when the hurricane deductible will apply. Generally, it will apply when a named storm has been declared by the National Weather Service (NWS). Other conditions apply and are outlined in the policy.

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How is the hurricane deductible calculated?

• Hurricane deductibles vary. If a policy includes one, State Farm policyholders can find it in their policy documents, or they can contact their State Farm agent.

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Am I covered for tree debris removal?

• If a windstorm causes a tree to fall but it does not damage your covered real property (such as your house, fence, carport or garage), the homeowners policy does not cover tree debris removal.
• If a windstorm causes a tree to fall and it damages your covered real property, then coverage is provided to remove the tree from the house, fence, carport or garage to perform repairs to that property. State Farm will also provide up to $1,000 to remove the tree debris from the residence premises. 

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What else do I need to know about removing downed trees from my property?

• When hiring a tree removal company you should make sure they are licensed and bonded.
• Also make sure tarping (if appropriate) is included in their work (or another contractor) so that once the tree is removed from the structure, additional damage does not occur through an open/exposed roof. Water mitigation/removal is the next step to reduce the damage caused by water that may have entered your house through the exposed areas.
• Before signing any contracts, talk with your State Farm claim specialist for guidance following a loss.

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Who is going to help me with my claim?

• The State Farm team is here to help. Our claims operation includes a dedicated, mobile workforce, specially trained to handle catastrophe claims. These teams are prepared to go anywhere in the country within hours of being notified. They provide claim service, 24 hours a day and 365 days a year.

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Who clears my property?

• State Farm homeowners insurance may provide coverage, subject to policy terms and limits, to remove debris from the residence premises. The responsibility to hire someone to clear your land rests with you. We recommend you contact your claim specialist, as they will be able to determine if coverage applies and how much State Farm will pay. Make sure any removal company is licensed and bonded.

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Who pays for my living expenses?

• If covered damage is so extensive that your residence is uninhabitable, then Additional Living Expenses (ALE) may be available. Generally, ALE reimburses you for increased living expenses you incur as a result of your home being uninhabitable and is subject to the deductible and the terms and conditions of the policy. ALE is available to you while your home is uninhabitable and being repaired, replaced or up to 24 months, whichever is shorter, and as otherwise indicated in your specific policy.

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How do I replace everything I have lost?

• For personal contents (the Coverage B portion of your policy), typically, you are initially paid actual cash value (replacement cost minus depreciation). Then, when you actually replace the damaged personal contents, you will receive the difference as a replacement cost benefit. This assumes the replacements occur within the designated time frame of the contract.

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How do I complete a personal contents inventory of my damaged property?

• Your claim specialist is available to assist customers with completing the inventory. Customers who do not need a face-to-face meeting can provide their inventory to their claim handler for processing or submit them electronically directly to their claim file 24/7.
• Customers do not have to wait until their entire inventory is completed to submit to their claim. We encourage submitting inventories by rooms to make it easier for our customers to compile.
• State Farm recommends grouping items of similar quality/price/age: For Example: clothing-jeans-20 pair/shirts-30/etc, cleaning supplies, over-the-counter medication/kitchen utensils as this can help expedite the process. Unusual, specialty or high cost items should be listed individually.
• Again, if you need any assistance with the contents inventory process, all you have to do is ask your claim specialist for help.

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How long does coverage last for a typical insurance policy?  

• An insurance policy is a contract. You pay for coverage for a specified amount of time defined as the policy period (for example six months or a year). The contract protects you for that specified amount of time and for losses you incur under that contract.

• Coverage is not cumulative year to year, meaning your premiums do not add up like a savings account to be used when there is a claim.

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Does State Farm have the resources to pay all of these claims?

• Disasters like these are a reminder that our business is highly volatile. Despite that volatility, our long history of financial strength is what allows us to keep the commitments we have made to our customers, helping to remove some of the uncertainty from their lives during times of loss.

• We have faced countless significant weather and other major disasters over our 95-year history, and we stand ready for more as we help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

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Will rates go up for my homeowners insurance?

• Rates are determined based on our anticipated need to pay future claims, not to make up for past losses. It is important to note many factors are considered when underwriting and pricing a homeowners insurance policy because each customer’s circumstances are unique.
• We encourage all of our customers to have a conversation with their agent to make sure they are comfortable with the appropriate coverage for their unique situations, including reviewing discounts available to them that could decrease their premiums.

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What if I experience multiple storms in one season?

• Each policy is different and the circumstances around each claim are unique. We encourage customers to speak to their agent about their specific situation and how their deductible would apply.

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More than 35,300 insurance claims were filed with State Farm in the week following the Laura’s landfall. Residents across Louisiana and Texas continue reporting damage to their homes and vehicles as impacted areas become more accessible. State Farm catastrophe response drone teams are assessing damage for customers across Lake Charles and other impacted areas.

Please continue to monitor local information. When it is safe to do so, make (or have a contractor make) temporary repairs to prevent further damage to your home or property. Save receipts if you purchase items such as tarps, plywood or other repair supplies. Take photos/videos of damage for claim documentation.

To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

We're continuing to gear up claims resources in response to #HurricaneLaura. We're balancing health and safety with our commitment to customers, we’re working virtually and in person, practicing social distancing with protective equipment.

The State Farm Weather and Catastrophe Team is being dispatched to the hardest hit areas.

Face-to-Face protocols, adjustments and staffing during COVID-19

• First and foremost, we are committed to the health and safety of our customers, the communities where we live and work, and our claim employees.
• Our claim operations remain open and available to service your claims. We are monitoring this changing health issue and continually evaluating our response.
• Virtual claim inspection options are available in most states if legally permitted.
• Claims can always be submitted and managed by calling or emailing your State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims.
• Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. The pandemic is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve you.

More tips and resources:

• Avoid driving if possible. If you have to travel, turn around if the road is flooded or blocked by debris.
• Stay away from downed power lines. Anything touching the power line can carry a charge. Report the downed line and avoid the area.
• Simple Insights: Hurricane disaster cleanup after the storm

In the News:

• KADN-15: State Farm Using Drones to Assess Damage (9/4/20)
• The Times-Picayune: State Farm insurance claims hit 24,800 for Louisiana homeowners after Hurricane Laura (9/1/20)
• CBS-42: Like good neighbors, Alabamians are there (8/27/20)
• WVTM-13: Hurricane Laura relief staging in Birmingham area (8/27/20)
• The Weather Channel: CAT 2 Laura Moving Inland (8/27/20)
• Houston Chronicle: Season's first hurricane gives Texans a taste of how COVID has shaped insurance claims (8/4/20)
• AccuWeather: Now is the time to prepare for hurricane season (6/1/20)

With over 360 active fires across California and elsewhere, State Farm® is committed to the people and communities we serve. As acres continue to burn, evacuate if ordered to do so or if risk appears imminent. 

Customers impacted by wildfires can visit st8.fm/claim or call 1-800-SFCLAIM to file a claim.

Your agent can also help and give you more time to pay your premium if needed.

Visit CalFire for Information and Resources

Part of a mandatory evacuation?

• Safety first:  Material things can be replaced but the loss of life or serious injury can’t be fixed.
• Stay tuned:  Follow news reports and information from first responders.
• Keep living expenses receipts:  They may be reimbursable after meeting your deductible.
• What to expect from the claims process:  We will work with you closely to resolve your claim.

Steps to take now before your home is threatened

• Know Your Evacuation Plan:  Create it, discuss it and include where to go/reunite, who to call, etc.
• Make a home inventory:  Take pictures and video to document your personal possessions, because proof of ownership can make your claim settlement easier and faster. A quick video of each room can help later on.
• Back up your information:  Back up vital photos, documents and financial information.
• Create an evacuation package:  Put original vital documents and irreplaceable items (paper photos, family heirlooms, etc.) in one place so it is ready to go.
• Talk to your agent:  Discuss your coverage needs, understand your deductible and the difference between the current market value of a property and its replacement cost.

When it is safe to do so, file a claim.

• Contact us to get the process started - contact your agent, call 1-800-SF-Claim, go to st8.fm/claim or use our mobile application.

Face-to-Face protocols, adjustments and staffing during COVID-19

• First and foremost, we are committed to the health and safety of our customers, the communities where we live and work, and our claim employees.
• Our claim operations remain open and available to service your claims. We are monitoring this changing health issue and continually evaluating our response.
• Virtual claim inspection options are available in most states if legally permitted.
• Claims can always be submitted and managed by calling or emailing your State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims.
• Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. The pandemic is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve you.

Resources:

• Wildfire Preparation Infographic
• Cal Fire
• www.nfpa.org
• National Interagency Fire Center
• NFPA Firewise
• Creating a Home Inventory
• Insurance Information Institute: Road to Recovery: 3 Key Steps to Simplify Filing Wildfire Damage Claims

Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.

Join the conversation on Yammer!

Already through July 7, there have been 26,321 fires in the United States*. Though they have burned more than 1.5 million acres and are above last year’s pace, the numbers are lower than the 10-year average.

There's still time to get your property more wildfire-ready. And, it can be completed over the course of a weekend, leaving you time for your summertime pool parties or backyard BBQs.

Wildfire risk exists in all 50 states. The National Fire Protection Association (NFPA) suggests a three-stage process to reduce wildfire fuel and fashion a buffer around property. To create defensible space and reduce your risk:

• remove dead vegetation
• trim tree branches overhanging your roof, and
• remove combustible materials around structures.

“Preparing our communities for wildfire is more critical today than ever before,” said Lorraine Carli, NFPA vice president of Outreach and Advocacy. “NFPA and State Farm work closely together on this yearly campaign in a continued effort to raise awareness and educate homeowners that they have the power to save their homes and communities before a wildfire ignites, and we have the resources and information to help.”

* according to the National Interagency Fire Center

Break your property into three zones.

Zone 1: the five feet closest to your home or business

• It requires the most careful selection and management of plants and materials. Maintaining this zone reduces the chance fire will ignite near your building and lead to a direct flame contact exposure

Zone 2: runs from five to 30 feet from your home or to the property line

• Maintaining plants in this zone helps prevent fire from climbing into the top portion of trees or shrubs. It stops fire from burning directly to your home.
• Wind-blown embers can still ignite individual islands of plants in this zone. It makes plant selection and maintenance in Zone 1 and plant spacing in Zone 2 critical. NFIP suggests removing dead materials and lower tree branches.

Zone 3: the remaining space of the property

• Maintain vegetation and be mindful of the spacing. This will reduce the energy of a wildfire, slowing its advance on your building. Proper spacing of trees and brush should force any fire in the tops of the trees, brush or shrubs to fall to the ground.

And don't forget...

• Maintain your decks. Remove debris and vegetation from on top of your deck, and do not store wood on or underneath it. Store combustibles, like patio umbrellas and furniture, inside.
• Don’t neglect rain gutters. Clear leaves and other debris from gutters, eaves and porches. This prevents embers from igniting your home.
• Assess your wildfire risks and review your insurance policy to make sure you’re covered in the event of a wildfire.
• Create a home inventory to assist in the claims process if wildfire does strike.

Resources:

• Wildfire Preparation Infographic
• www.nfpa.org
• Firewise
• Creating a Home Inventory

Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.

There's still time to get your property more wildfire-ready. And, it can be completed over the course of a weekend, leaving you time for your summertime pool parties or backyard BBQs.

Wildfire risk exists in all 50 states. The National Fire Protection Association (NFPA) suggests a three-stage process to reduce wildfire fuel and fashion a buffer around property. To create defensible space and reduce your risk:

• remove dead vegetation
• trim tree branches overhanging your roof, and
• remove combustible materials around structures.

“Preparing our communities for wildfire is more critical today than ever before,” said Lorraine Carli, NFPA vice president of Outreach and Advocacy. “NFPA and State Farm work closely together on this yearly campaign in a continued effort to raise awareness and educate homeowners that they have the power to save their homes and communities before a wildfire ignites, and we have the resources and information to help.”

* according to the National Interagency Fire Center

Break your property into three zones.

Zone 1: the five feet closest to your home or business

• It requires the most careful selection and management of plants and materials. Maintaining this zone reduces the chance fire will ignite near your building and lead to a direct flame contact exposure

Zone 2: runs from five to 30 feet from your home or to the property line

• Maintaining plants in this zone helps prevent fire from climbing into the top portion of trees or shrubs. It stops fire from burning directly to your home.
• Wind-blown embers can still ignite individual islands of plants in this zone. It makes plant selection and maintenance in Zone 1 and plant spacing in Zone 2 critical. NFIP suggests removing dead materials and lower tree branches.

Zone 3: the remaining space of the property

• Maintain vegetation and be mindful of the spacing. This will reduce the energy of a wildfire, slowing its advance on your building. Proper spacing of trees and brush should force any fire in the tops of the trees, brush or shrubs to fall to the ground.

And don't forget...

• Maintain your decks. Remove debris and vegetation from on top of your deck, and do not store wood on or underneath it. Store combustibles, like patio umbrellas and furniture, inside.
• Don’t neglect rain gutters. Clear leaves and other debris from gutters, eaves and porches. This prevents embers from igniting your home.
• Assess your wildfire risks and review your insurance policy to make sure you’re covered in the event of a wildfire.
• Create a home inventory to assist in the claims process if wildfire does strike.

Resources:

• Wildfire Preparation Infographic
• www.nfpa.org
• Firewise
• Creating a Home Inventory
• What to Do After a House Fire

Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.

When will customers receive their dividend credit?

Does an insured have to be with State Farm on March 20 to receive the credit?

What type of policies will receive the credit?

Do customers need to do anything to receive their dividend credit?

How much dividend credit will customers get?

How is each customer’s dividend amount determined?

Can customers get a check instead of a credit?

What is the total dividend amount and how was it determined?

Who can customers talk with about payment options for accounts?

Besides the dividend credit, what are other ways I can save on my auto insurance bill?

Does the return of this dividend increase the likelihood State Farm Mutual rates will be increased in the near future?

Besides the dividend credit, what are other ways customers can save on their auto insurance bill?

Do customers have to renew their policy in order to obtain the credit?

Who will receive a dividend?

• Every Mutual Auto policyholder with an auto insurance policy in-force between March 20 and May 31, 2020, will receive a dividend. Customers with a Personal Lines Auto, Motorcycle, RV, Business Use Personal Auto, Commercial Auto, School Bus and/or Antique/Classic policy will receive the dividend as a premium credit to their policy.

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When will customers receive their dividend credit?

• We anticipate State Farm Payment Plan (SFPP) customers will receive the credit beginning as early as June but most will see the credit applied to their July bill. Customers not enrolled in the State Farm Payment Plan (SFPP) should see the credit applied at their next renewal. We are crediting customers’ bills at the earliest opportunity after the credit period of March 20 – May 31. Depending on the date of a customer’s renewal, the next bill for some customers may not be until late 2020 or early 2021. By providing this in the form of a credit, we’re able to reduce the amount a customer will need to pay on their next bill in the most efficient and cost-effective way which benefits all customers.

• For customers with specific questions, we encourage you to reach out to your agent. They’re working with customers one-on-one to explain your bill and provide payment options.

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Does an insured have to be with State Farm on March 20 to receive the credit? 

• No, as long as they are a State Farm Mutual policyholder at some point in time between March 20 and May 31, they will receive the credit.
• New customers to State Farm will receive this credit for the period of time they are insured with us during this date range.

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What type of policies will receive the credit?

• Customers with a Personal Lines Auto, Motorcycle, RV, Business Use Personal Auto, Commercial Auto, School Bus and/or Antique/Classic policy will receive the dividend.

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Do customers need to do anything to receive their dividend credit?

• No. Credits will be applied automatically.
• State Farm is not contacting customers requesting financial account or credit card information in order to receive a dividend or a credit. If you receive this type of call, do not provide any personal information. This type of phone scam and other scams are on the rise. Learn how to report suspicious calls and tips for helping protect your information.

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How much dividend credit will customers get?

• Customers can expect to receive a dividend on average of 25 percent of premiums owed during the period March 20 and May 31. This amount will vary from one customer to the next. This works out to about $20 per month for each vehicle insured.

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How is each customer’s dividend amount determined?

• The amount received by each policyholder is a percentage of that policyholder’s premium owed for the period between March 20 and May 31.

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Can customers get a check instead of a credit?

• No. The intent is to provide the dividend in the most cost-efficient manner - applied as a premium credit to outstanding or upcoming bills.

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What is the total dividend amount and how was it determined?

• Up to $2 billion is appropriate based on the claim and driving behaviors during the COVID-19 period. It positions the Company to maintain its financial strength while continuing to serve customers and deliver on the promises we make to be there when the unexpected happens.
• The amount was determined by indications of lower loss costs due to less driving in this time. State Farm Mutual, as a mutual company focused solely on serving customers, was able to provide this dividend.

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Who can customers talk with about payment options for accounts?

• Customers can talk with their State Farm agent. State Farm agents are working with customers one-on-one to provide payment options. Customers do not need to take any action to receive the dividend.

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Does State Farm have the resources to offer this dividend credit?

• We have the financial strength necessary to help millions of customers recover from the unexpected. We made this decision to provide customers short-term solutions while maintaining our ability to remain financially strong for our customers to keep our promises now and in the future.

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Does the return of this dividend increase the likelihood that the State Farm Mutual rates will be increased in the near future?

• No. Future rates are based on expected future costs. The dividend will have no impact on future rates.

Besides the dividend credit, what are other ways customers can save on their auto insurance bill?

• Customers can talk with their State Farm agent about other ways to save. For example, our Drive Safe & Save® program puts customers in control of their discount. How customers drive determines how much they save – up to 30% or more, and they’ll save just by signing up.

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Do customers have to renew their policy in order to obtain the credit?

• No. Any customer with an in-force policy between March 20 and May 31 will receive a premium credit.

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Thanks to support from State Farm, 150 communities across 26 states will receive project funding awards of $500 each to support activities aimed at reducing potential loss of life, property, and natural resources to wildfire. See this year’s list of winners.

Saturday, May 2 is national Wildfire Community Preparedness Day. For the past seven years, this day has been a focal point for community projects to reduce wildfire risk. This year, due to COVID-19 and related state and local measures to combat its spread, NFPA and State Farm support communities postponing organized preparedness efforts until later in the year or such time that it is safe to do so.

In the meantime, NFPA is sharing ideas for actions that individuals and families can take to reduce wildfire risk and potential losses where they live, including:

• Raking and removing pine needles and dry leaves within a minimum of 3 to 5 feet of a home’s foundation. As time permits, continue up to a 30-foot distance around the home. Dispose of collected debris in appropriate trash receptacles.
• Cleaning pine needles from roof and gutters and paying attention to maintaining the home ignition zone.
• Getting out your measuring tape and seeing how close wood piles are located to the home. If closer than 30 feet, they need to be relocated and moved at least 30’ away from structures.
• Sweeping porches and decks clearing them of leaves and pine needles. Raking under decks, porches, sheds and play structures.
• Mowing grasses to a height of four inches or less.
• Removing items stored under decks and porches and relocating them to a storage shed, garage, or basement. Gasoline cans and portable propane tanks should never be stored indoors and should be located away from the home.
• Posting and sharing Facebook and Twitter messages with tips and best practices with others in your community. (See sample posts from NFPA here.)

Over the last few years wildfire events have made the need for preparedness activities more important than ever. In 2018, nearly all of the $13 billion in property damage and losses from large fire incidents in the U.S. was due to just six wildfires. As annual federal spending for wildfire management has gone from roughly $1 billion per year in the mid-1990’s to close to $4 billion per year today, the average annual area burned from wildfires has jumped from about two million to eight million acres over the same period.

For more information about national Wildfire Community Preparedness Day including videos and tip sheets, visit www.wildfireprepday.org.

Resources:

• www.nfpa.org
• Wildfire Education
• Firewise
• Creating a Home Inventory
• Tips to help prepare for and recover from wildfires
• What to Do After a House Fire

Our hearts go out to all those impacted – especially family and friends of those who lost their lives. Safety is paramount as residents assess damage and begin the recovery process.

Start the claim process as soon as possible.

Take steps to prevent further damage as soon as it is safe to do so. There are four ways to start the claim process:

1. Online at www.statefarm.com/claims
2. Use the State Farm Mobile App
3. Call 1-800-SFCLAIM
4. Contact your State Farm Agent

Hundreds of customers have already filed claims. Our local agents and call center claim specialists are already assisting customers with their most immediate needs, like additional living expenses (ALE). The State Farm Claims Catastrophe Response Team is being deployed to the most heavily impacted areas to assist in the recovery. This additional personnel includes three drone teams.

Customers with damage should:

• Inspect your property. Document damage with pictures to share with your claims specialist.
• Make temporary repairs to prevent further damage. Take pictures and save receipts for materials purchased.
• Exercise caution when selecting a contractor. Storm recovery can be emotionally and physically draining. Don’t make a quick, emotional decision without recommendations. Obtain detailed written estimates and multiple bids.

Additional insurance considerations and storm recovery tips:

Tree removal can be very expensive right now because resources are spread thin. As a reminder, insurance only pays to remove trees impacting your home, building, fences or other structures. Coverage limits may apply to debris removal coverage.

Be wary of those who might try to capitalize on the storm.

• Ask for recommendations
• Beware of door-to-door solicited repairs
• Get multiple written estimates
• Always have a written, detailed estimate
• Don’t pay up front. Always inspect the completed work before payment.
• If making repairs, consider upgraded roofing materials (upgrades could result in insurance premium discounts).

If you have experienced a power outage:

• Never use candles for emergency lighting, use flashlights.
• Disconnect any appliances, equipment or electronics that were on when the power went out. When power comes back on, it may come back with momentary “surges” or “spikes”. This can damage computers, air conditioners, refrigerators, etc. Leave one light on so you know when the power returns.
• Check to see if your homeowners policy covers damages resulting from outages. Subject to the deductible, your policy may cover spoiled food and other damages.
• Use generators safely. If you have a portable generator, only run it outdoors with adequate ventilation. Never use a generator indoors or in attached garages. The exhaust fumes contain carbon monoxide, which can be deadly if inhaled.

State Farm is providing funding to NFPA for the Preparedness Day event and a portion will be awarded to 150 neighborhood wildfire risk reduction projects being implemented on Saturday, May 2. Preparedness Day gives people of all ages a chance to plan and participate in a risk reduction or wildfire preparedness activity that makes their community a safer place to live.

Project applications can be submitted through February 29, 2020. Apply for an award.

Motivate neighbors and community members to work together to make where they live a safer place from wildfire.

During Preparedness Day 2019, hundreds of projects were undertaken across the United States. Of those projects, 150 received funding from State Farm for activities that helped make residents and firefighters safer when wildfires happen.

According to reports, on average, wildfires burn twice as much land area each year as they did 40 years ago, and the threat continues to increase. In 2018, California saw its deadliest and most destructive fire, the Camp Fire, burn more than 150,000 acres and claim the lives of 88 people. Wildfires once described by “seasons” are now burning earlier and later in the year across the U.S.

"According to the recent, staggering statistics, preparing our communities for wildfire is more critical today than ever before,” said Lorraine Carli, NFPA vice president of Outreach and Advocacy. “NFPA and State Farm work closely together on this yearly campaign in a continued effort to raise awareness and educate homeowners that they have the power to save their homes and communities before a wildfire ignites, and we have the resources and information to help.”

“State Farm finds it important to inform and encourage homeowners and communities to adopt effective wildfire mitigation programs that produce stronger, safer homes where lives are saved and a family’s largest investment is better protected,” said Vickie Hodges, underwriting analyst.

For more information about Wildfire Community Preparedness Day, funding awards, project ideas and free resources to download, please visit www.wildfireprepday.org.

For this release and other announcements about NFPA initiatives, research and resources, please visit the NFPA press room.

Resources:

• www.nfpa.org
• Wildfire Education
• Firewise
• Creating a Home Inventory
• Tips to help prepare for and recover from wildfires
• What to Do After a House Fire

Rebuilding homes and neighborhoods takes time. Putting lives back together takes a toll on individuals, families and the community-at-large. The commitment to helping our customers recover continues.

As of mid-September 2019, State Farm has received approximately 8,100 home and auto claims related to these fires. Almost $1.3 billion has been paid on those claims.*

History of the State Farm response to the 2018 wildfires:

• As each wildfire event broke out, State Farm immediately began to position resources. People and equipment from across the country was deployed to the areas most impacted.
• Paid almost $1.3 billion in indemnity for the approximately 8,100 claims from the fires.*
• Community grants and volunteer efforts provided by the company and our associates continue to focus on emergency relief, home safety and wildfire preparedness.
• Advanced up to 50% for total loss of building coverage limit.
• Advanced up to 75% for total loss of content coverage limit without an inventory.
• Expedited payment of automobile claims for comprehensive loss coverage.
• Granted billing leniency for at least 30 days for customers in designated disaster areas.
• Allowed grouping of categories of personal property to ease itemization of contents.
• State Farm claim handlers are available to help policyholders complete every step of the inventory process.

* These numbers include the Ventura/Santa Barbara mudflow event. Heavy Jan. rains in the aftermath of the Dec. 2017 Thomas fire triggered that earth movement.

As the country's largest provider of auto and home insurance, we have faced countless significant weather and other major disasters throughout our 97-year history. Our State Farm agents, agent’s staff, local employees and claims specialists are always prepared to help customers with their claims. Before, during and after a catastrophic event, we help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Don't Get Burned Twice: Hire a Reputable Contractor:

• Contact your local home builders association or remodelers council for a directory of reputable contractors.
• Make sure the contractors are currently licensed, registered and insured.
• Get at least three different estimates.
• Insist on a written contract that includes: contractor's contact information, project timeline, payment schedule and permit requirements.

Signs of Poor Business Practices or Possible Scam Involving a Contractor:

• Pushy door-to-door sales tactics or unsolicited calls are common after a disaster.
• Promising discounts for using leftover materials or for referring other customers.
• Insisting on a large deposit or cash payments in full.
• Asking you to secure building permits.
• Unwillingness to provide local contact information.

Visit CA.gov for Power Outage and Fire Recovery Resources

State Farm is deeply committed to the communities we serve. We stand ready to help.

Customers impacted by the California wildfires can visit st8.fm/claim or call 1-800-SFCLAIM to file a claim.

Your agent can also help and give you more time to pay your premium if needed.

Problems paying your loan? Call 1-877-SF4-BANK.

Part of a mandatory evacuation?

• Safety first:  Material things can be replaced but the loss of life or serious injury can’t be fixed.
• Stay tuned:  Follow news reports and information from first responders.
• Keep living expenses receipts:  They may be reimbursable after meeting your deductible.
• What to expect from the claims process:  We will work with you closely to resolve your claim.

If you have not been evacuated but your home could become threatened - time is of the essence.

• Know Your Evacuation Plan:  Create it, discuss it and include where to go/reunite, who to call, etc.
• Make a home inventory:  Document your personal possessions, because proof of ownership can make your claim settlement easier and faster. A quick video of each room can help a lot later on.
• Back up your information:  Back up vital photos, documents and financial information.
• Create an evacuation package:  Put original vital documents and irreplaceable items (paper photos, family heirlooms, etc.) in one place so it is ready to go.
• Talk to your agent:  Discuss your coverage needs, understand your deductible and the difference between the current market value of a property and its replacement cost.

If you suffer damage, file a claim.

• When it is safe to do so, file a claim. Contact State Farm® to get the process started - contact your agent, call 1-800-SF-Claim, go to st8.fm/claim or use our mobile application.

Wildfires are causing more damage to homes and businesses each year. So far in 2019, there have been more than 44,537 wildfires*. These have burned almost 4.5 million acres and resulted in widespread damage, firefighter injuries, and the deaths of local residents.

There are currently seven active large fires in California. Residents are encouraged to take necessary action with regard to wildfire safety and to take steps to be prepared for wildfire.

* according to the National Interagency Fire Center

Resources:

• Wildfire Preparation Infographic
• Cal Fire
• www.nfpa.org
• Firewise
• Creating a Home Inventory
• What to Do After a House Fire

Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.

In the News

• The Weather Channel:  Southern California Will Experience Strongest Santa Ana Winds Yet in New Round of Dangerous Fire Weather Conditions (10/29/19)

Rebuilding homes and neighborhoods takes time. Putting lives back together takes a toll on individuals, families and the community-at-large. The commitment to helping our customers recover continues.

As of mid-September 2019, State Farm has received approximately 10,000 home and auto claims related to these fires. Over $2 billion in indemnity has been paid.

History of the State Farm response to these fires:

• As each wildfire event broke out, State Farm immediately began to position resources. People and equipment from across the country was deployed to the areas most impacted.
• 700 State Farm associates were mobilized to work in 17 offices - including eight walk-up tents and two brick-and-mortar offices. Seven catastrophe response vehicles were deployed to assist our customers in the recovery process. The on-the-ground presence was continually adjusted to respond to changing circumstances and customer needs.
• Paid more than $2 billion in indemnity for the approximately 10,000 claims from the two fires.
• Community grants and volunteer efforts provided by the company and our associates continue to focus on emergency relief, home safety and wildfire preparedness.
• Advanced four months of Additional Living Expenses (ALE) upon request.
• Advanced up to 75% for total loss of content coverage limit without an inventory.
• Expedited payment of automobile claims for comprehensive loss coverage.
• Granted billing leniency for at least 30 days for customers in designated disaster areas.
• Allowed grouping of categories of personal property to ease itemization of contents.
• State Farm claim handlers are available to help policyholders complete every step of the inventory process.

As the country's largest provider of auto and home insurance, we have faced countless significant weather and other major disasters throughout our 97-year history. Our State Farm agents, agent’s staff, local employees and claims specialists are always prepared to help customers with their claims. Before, during and after a catastrophic event, we help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Resources:

• Cal Fire
• Insurance Information Institute
• NFPA Wildfire Education
• Firewise
• Valley Fire: Out of the Ashes
• Emergency Prep 101: Pet Evacuation Plan

Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.

Additional Infographic Links:

• Reducing wildfire risk: Infographic
• A Firewise Home: Infographic

In the News:

• Santa Monica Mirror: Number of Insurance Claims Recieved from the SoCal Wildfires Surpasses 1,500 for State Farm (12/14/17)
• KTVU: Insurance Agent Camps Out in Office to Serve Customers (10/18/17)
• KRON4 Bay Area: With fire insurance, make sure it covers what you need (10/17/17)
• KSEE-TV: With fire insurance, make sure it covers what you need (10/13/17)
• KCBS Radio: State Farm Releases New Home, Auto Insurance Claim Numbers From Fires (10/12/17)
• KCOY - Santa Barbara: Fire insurance on the minds of homeowners after seeing devastating fires across California (10/12/17)
• East Bay Times: Interview with agent Kelly Lux (10/11/17)
• The Press Democrat: North Coast insurance agents on protecting home, finances from fire (08/15/16)

Who is going to help me with my claim?

Does State Farm homeowners insurance provide coverage for debris removal?

Who pays for my living expenses?

How do I replace everything I have lost?

How do I complete a personal contents inventory?

Do I get an advance on my personal contents so I can begin replacing items?

What do I need to do to get 100 percent of contents coverage?

Do I have enough insurance to cover the value of my home?

How can I figure out the replacement cost of my home?

How long does coverage last for a typical insurance policy?

Does State Farm have the resources to pay all of these claims?

Will my insurance policy be non-renewed?

Will rates go up for my homeowners insurance?

I have heard the term "subrogation". What does it mean and how does it affect me as a State Farm customer?

Can State Farm extend my Additional Living Expense coverage benefit beyond the 24 months contractual limit?

The media has reported on the affordability and availability of homeowners insurance in California. Can I find homeowners insurance in California and is it affordable?

What are my first steps?

• After a claim has been filed, a State Farm claims handler will contact you to discuss the extent of damage and review what is covered under your policy.
• The complexity and collaboration that is needed to make sure we get you back on your feet can sometimes take time and is necessary to make sure we do right by you, our customer.
• If at any time during the claims process, you have questions, do not hesitate to ask your claims handler. We know this can be a difficult and confusing time. We are here to help you 24 hours a day, 7 days a week.

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Who is going to help me with my claim?

• It will take time but State Farm is here to support you from the beginning until the very end.
• The claims process can be complex and it is often necessary to involve multiple claim handlers. This approach to enhanced customer service allows State Farm to provide quality and efficient claim service, 24 hours a day and 365 days a year. Our customers should have confidence that State Farm will bring the necessary people resources to handle our customers’ claims.
• State Farm has catastrophe claim teams in the area helping all of our customers recover from this unexpected tragedy. Our claims operation includes a dedicated, mobile workforce, specially trained to handle catastrophe claims and prepared to go anywhere in the country within hours of being notified. Prior to handling California claims, they were thoroughly trained on the specific requirements of California law.

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Does State Farm homeowners insurance provide coverage for debris removal?

• State Farm homeowners insurance may provide coverage, subject to policy terms and limits, to remove debris from the residence premises. We recommend you contact your claim handler, as they will be able to determine if coverage applies and how much State Farm will pay.

• The choice of who to hire to remove debris from your property is yours. Make sure any removal company is licensed and bonded. Some cities, counties or governmental agencies may offer debris removal in exchange for an agreement that you pay all the money your insurance company pays you for this service.

• State Farm does NOT negotiate debris removal expenses with the county, vendor, or any other entity. It is understood that the county, vendor or other entity is hired by you, our insured, and that they work for you – not State Farm.

• If you receive invoices, estimates or other documentation for debris removal, contact your claim handler.

• Your claim handler is available to assist you with any questions you may have and help facilitate the process with you and the other party.

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Who pays for my living expenses?

• If damage is so extensive that your residence is uninhabitable, then Additional Living Expenses (ALE) may be available. Generally, ALE reimburses you for increased living expenses you incur as a result of your home being uninhabitable and is subject to deductible and the terms and conditions of the policy. ALE is available to you while your home is being repaired, replaced or up to 24 months*, whichever is shorter.
  • With a recent change in California law, losses arising from a declared disaster occurring after September 21^st 2018, Additional Living Expense (ALE) is available for no less than 24 months and may be extended to 36 months for good cause. Additional 6 months extensions may also be granted for good cause. For the 2017 wildfires that occurred in California (e.g. North Bay Tubbs Fire) State Farm's contract provides ALE coverage for up to 24 months.

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How do I replace everything I have lost?

• California law (Insurance Code Section 2071) requires homeowner’s insurers to document customer’s losses and specifically requires an itemized listing of damaged and destroyed property and the value of those items. State Farm’s contract complies with this provision and seeks a listing of all damaged and destroyed property so that an insured is paid for items that were actually lost.

• The requirement to complete an inventory of personal contents has been a part of the California insurance code for quite some time. It ensures that each amount paid to a customer after a loss complies with the terms and conditions of their policy contract.

• For personal contents (the Coverage B portion of your policy), typically, you are paid actual cash value upfront. Then, when you actually replace the damaged personal contents, you will receive the difference as a replacement cost benefit. This assumes the replacements occur within the designated time frame of the contract (up to 24 months)**.

  • ** With a recent change in California law, losses arising from a declared disaster homeowners have up to three years, from the first substantial personal property payment, to replace items per Department of Insurance requirements. This law was effective 09/21/2018. For the 2017 wildfires that occurred in California (e.g. North Bay Tubbs Fire) State Farm's contract allows for items to be replaced up to 2 years from the date of loss

• State Farm regularly reminds customers about the importance of completing a personal contents inventory before disaster strikes. The reason why we emphasize this is we want to pay what we owe and an inventory is a tool for customers to make sure they get the full benefits allowed to them within their policy contract.

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How do I complete a personal contents inventory?

• Claim resources are available to provide a personalized experience with the customers by offering a face-to-face meeting with the customers to assist them with completing their inventory. Customers who do not need a face-to-face meeting can provide their inventory to their claim handler for processing or submit them electronically directly to their claim file 24/7.
• Customers do not have to wait until their entire inventory is completed to submit to their claim. We encourage submitting inventories by rooms to make it easier for our customers to compile.
• Contrary to the myth that State Farm requires accounting for every single spoon and pencil, State Farm recommends grouping items of similar quality/price/age: For Example: clothing-jeans-20 pair/shirts-30/etc, cleaning supplies, food, over the counter medication/kitchen utensils as this can help expedite the process.
• Again, if you need any assistance with the contents inventory process, all you have to do is ask your claim representative for in-person support. We will be there for you for this and all other aspects of your claim.

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Do I get an advance on my personal contents so I can begin replacing items?

• State Farm provides advances to address the immediate needs of our customers.
• The advances are designed to provide you flexibility to begin the recovery process.
• Generally, customers are initially offered the same percentage of an advance based on the circumstances of the event.
• In some cases, advance amounts are increased based on the individual needs/circumstances of the loss.
• We are committed to provide every benefit you are entitled to within the policy contract. This includes payment for items you have lost, up to the policy limits.
• We have Customer Care representatives that are committed to personalizing your claim experience and supporting you throughout the claim process.

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What do I need to do to get 100 percent of contents coverage?

• State Farm is available to support you in completing the contents inventory process.
• We are committed to provide every benefit you are entitled to within the policy contract. This includes payment for items you have lost, up to the policy limits.
• For personal contents (the Coverage B portion of your policy), typically, you are paid actual cash value upfront. Then, when you actually replace the damaged personal contents, you will receive the difference as a replacement cost benefit. This assumes the replacements occur within the designated time frame of the contract (up to 24 months)**.
  • ** With a recent change in California law, losses arising from a declared disaster homeowners have up to three years, from the first substantial personal property payment, to replace items per Department of Insurance requirements. This law was effective 09/21/2018. For the 2017 wildfires that occurred in California (e.g. North Bay Tubbs Fire) State Farm's contract allows for items to be replaced up to 2 years from the date of loss
• It’s critical to understand that insurance coverage is based on the principle of ‘indemnity’ – that is, the insurance contract only provides payment for items you have actually lost, up to the policy limits.
• We are prepared to provide in-person support to work through various aspects of your claim, in particular the contents inventory.

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Do I have enough insurance to cover the value of my home?

• The tragic wildfires are an important reminder to meet with an agent at least annually to review policies and coverage.
• It’s critical to understand that market value​ is different than the replacement cost to rebuild your home. Market value is the amount a buyer would pay for a home, including the land, regardless of how much it would cost to rebuild the home. Replacement cost for this purpose is the rebuilding cost necessary to replace your entire home.
• We recommend that you purchase an amount of coverage at least equal to the estimated replacement cost. But the choice is yours. Since it is impossible to predict today what the exact cost will be to replace your home in the future, it's important to have enough coverage to account for unforeseen circumstances.

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How can I figure out the replacement cost of my home?

• The amount of insurance coverage selected is up to the customer.
• Ask if a replacement cost estimate is available when you have the home appraised or consult with your local builders association or a reputable builder for an estimate.
• Building contractors or professional replacement cost appraisers are a good source for obtaining an estimated replacement cost of your home. Estimates from these sources should reflect your home's features. When you upgrade or improve your home, you may increase your home's estimated replacement cost.
• Be sure to inform your agent about any changes to your home that may impact your insurance coverage needs.
• Replacement cost estimates are influenced by supply of labor, demand for labor, and the cost of construction materials. Keeping up with the current market conditions in your area and changing your home insurance coverage amount accordingly, will help you maintain coverage at least equal to 100 percent of the estimated replacement cost coverage for your home.

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How long does coverage last for a typical insurance policy?  

• An insurance policy is a contract. You pay for coverage for a specified amount of time defined as the policy period (for example six months or a year). The contract protects you for that specified amount of time and for losses you incur under that contract.
• Coverage is not cumulative year to year, meaning your premiums do not add up like a savings account to be used when there is a claim.

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Does State Farm have the resources to pay all of these claims?

• Disasters like these are a reminder that our business is highly volatile. Despite that volatility, our long history of financial strength is what allows us to keep the commitments we have made to our customers, helping to remove some of the uncertainty from their lives during times of significant loss.
• We have faced countless significant weather and other major disasters over our 97-year history, and we stand ready for countless more as we help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

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Will my insurance policy be non-renewed?

• There are several laws in California that address significant losses to homes and homeowners insurance policies. For example, following a declared disaster, California law requires that home insurers renew the impacted homeowners’ insurance policy at least once***.
  • ***With a recent change in California law in 2019, insurers are generally required to renew the policy for at least the next two annual renewal periods, and no less than 24 months from the date of the loss. For the 2017 wildfires that occurred in California (e.g. North Bay Tubbs Fire) State Farm is required to offer one renewal for policyholders that suffered a full loss.
• Many factors are considered when underwriting a homeowner’s insurance policy because each customer’s circumstances are unique. We look at each customer’s situation on a case-by-case basis and try to make sure we treat similar cases fairly and in a consistent manner.
• Losses resulting from weather events or catastrophes are included when re-underwriting a policy for continued insurance coverage. Depending on numerous characteristics that are specific to each policy, State Farm may elect to simply renew the policy, send a caution letter regarding overall claim activity, recommend or require repairs/loss mitigation measures or non-renew the risk.
• Our customers are our top priority, and we want to be able to meet their needs. It is our intent and obligation to fairly and responsibly manage our business, provide the best possible service, and provide homeowners insurance for all of our customers over the long term.

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Will rates go up for my homeowners insurance?

• Rates are determined based on our anticipated need to pay future claims, not to make up for past losses. It is important to note that many factors are considered when underwriting and pricing a homeowners insurance policy because each customer’s circumstances are unique.
• We encourage all of our customers to have a conversation with their agent to make sure they are comfortable with the appropriate coverage for their unique situations, including reviewing discounts available to them that could decrease their premiums.

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I have heard the term "subrogation". What does it mean and how does it affect me as a State Farm customer?

• State Farm’s commitment to our customers is the same for all claims. That commitment is to pay what we owe promptly, courteously, and efficiently.

• After an insurer has paid its customer on a covered claim, it may seek recovery of such claim payments from a legally responsible third party. This process is called subrogation.

• Subrogation is a common insurance industry operations practice and is pursued in a wide range of losses from auto accidents to large scale disasters. This process helps State Farm recover the costs associated with claim payments made to affected customers and may also result in the reimbursement of the customer’s deductible.

• Subrogation helps State Farm control claim costs and keeps rates low for our customers.

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Can State Farm extend my Additional Living Expense coverage benefit beyond the 24 months contractual limit?

• State Farm understands that there are customers facing unique circumstances and situations that are not within their full control. If you have questions about your claim and policy coverage, we would encourage you to reach out to your claim representative. We will work closely with you to address your concerns and see if there is anything more we can do to support you in the recovery process.
  • With a recent change in California law, losses arising from a declared disaster occurring after September 21^st 2018, Additional Living Expense (ALE) is available for no less than 24 months and may be extended to 36 months for good cause. Additional 6 months extensions may also be granted for good cause. For the 2017 wildfires that occurred in California (e.g. North Bay Tubbs Fire) State Farm's contract provides ALE coverage for up to 24 months.

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The media has reported on the affordability and availability of homeowners insurance in California. Can I find homeowners insurance in California and is it affordable?

• It is important to keep in mind that homeowners insurance covers many more causes of loss other than wildfires. (Examples: Weather - storms, fire, and wind. Non-weather – water loss, theft and vandalism.)

• In general, many factors are considered when underwriting a new homeowners insurance policy. State Farm considers factors such as the location of the property relative to natural hazards, condition of the property, and the customer's past claim activity and history.

• To keep our promises to all of our homeowner customers, we must find the appropriate balance between our exposure to loss, the resources available to maintain a quality level of service, and our ability to meet our financial obligations to pay claims for all of our California customers.

• For some helpful resources and more information on insurance availability and affordability, this website may be helpful to you.

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To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

The State Farm Weather and Catastrophe Team is being dispatched to the hardest hit areas. Click the image to learn more about the capabilities of this industry-leading response unit.

More tips and resources:

• Avoid driving if possible. If you have to travel, turn around if the road is flooded or blocked by debris.
• Stay away from downed power lines. Anything touching the power line can carry a charge. Report the downed line and avoid the area.
• Simple Insights:  Hurricane disaster cleanup after the storm

In the News

• CBS WINK TV (Fort Myers, Naples, FL)  Time to review you insurance coverage (08-29-19)
• NBC Ch 6 (Miami) - Are You Ready for Dorian? Get ready now (08-27-19)
• El Nuevo Herald (Miami, Ft. Lauderdale, FL - Spanish) Is my home insured for hurricanes? (08-26-19)

• In California, earthquake coverage can be purchased through the California Earthquake Authority (CEA). State Farm is a participating member of the CEA.
• After a large earthquake event, new CEA policies purchased do not provide coverage for the next 360 hours, or 15 days, for earthquakes that are seismically considered to be part of the initial event.

Additional Information Resources:

• The Red Cross has an exceptional earthquake preparedness/recovery checklist.
• The California Earthquake Authority (CEA) offers seven steps for preparedness and safety; as stated in step four, being prepared can help minimize financial hardship after the shaking has stopped.
• ShakeMap on the USGS website.

Be safe:

• It is important to follow the instructions of local officials and seek out resources from local evacuation centers and aid stations.
• Always make safety the #1 priority when inspecting damage or making temporary repairs.
• Drink bottled water or boil tap until you hear that the water supply is safe.
• If it’s safe to go home, check for gas and turn off the main valve if you smell anything.
• If it is safe to enter your home, check for gas leaks and electrical problems.
• Make temporary repairs to protect your home from further damage and save all receipts. Coverage may be available for these expenses.

Earthquake insurance quick facts:

• EQ insurance is sold as a separate endorsement.
• The premium varies based on several factors including: age of home, building materials and proximity to known fault lines.
• Your auto insurance will typically provide coverage for damages caused by an earthquake, if Comprehensive Coverage is carried on the policy.

In the News:

• KGET-TV (Bakersfield, CA - 7/8/2019)  Earthquake insurance explained by local insurance agent

• KERO-TV (Bakersfield, CA - 7/52019)  Agent advised homeowners to consider getting additional coverage for earthquakes

State Farm encourages customers to start the claim process as soon as they can and take steps to prevent further damage. Customers can start the claim process by contacting their agent, calling 1-800-SFCLAIM, using the State Farm Mobile App, or reporting a claim through www.statefarm.com/claims.

State Farm is responding to storm-impacted areas. We will be here to help customers with their claims as we begin the recovery process. State Farm agents, agent’s staff, and local employees are available to help customers with their claims. Our Claims Catastrophe Response Team is being deployed to the most heavily impacted areas to begin assisting our customers.

As a reminder, insurance will only pay to remove trees that are impacting your home, building or other structures or fences. Coverage limits may apply to debris removal coverage. Tree removal can be very expensive right now because resources are spread thin.

Tips to help with storm recovery and insurance considerations:

• When safe to do so, make temporary repairs to damaged property.

  • For example, to prevent further damage patch holes or cover windows to prevent rain from entering the house

  • Depending on your coverage, these repairs may be reimbursed. Save receipts if you purchase items such as tarps and plywood or other supplies to make repairs.

• Document damage by taking photos.

• If you have experienced a power outage, never use candles for emergency lighting. Instead, use flashlights.

  • Disconnect any appliances, equipment or electronics that were on when the power went out.

  • When power comes back on, it may come back with momentary “surges” or “spikes.” This can damage computers, air conditioners, refrigerators, etc. Leave one light on so you know when the power returns.

  • Your homeowner policy may cover spoiled food and other damages as a result of power outages, subject to the deductible. Check with your insurance company to see if your policy covers damages resulting from outages.

• Use generators safely. If you have a portable generator, only run it outdoors with adequate ventilation. Never use a generator indoors or in attached garages. The exhaust fumes contain carbon monoxide, which can be deadly if inhaled.

• Deal with a reputable contractor. While there are many good and reputable contractors in the state, be wary of those who might try to capitalize on the storm. State Farm claims specialists offer these tips to consider. Among the many preventative measures we recommend:

  • Shop around, get recommendations, inspect their work.

  • Get three written estimates and have a written detailed estimate.

  • Do not pay for work up front or sign a contract with any blank spaces. Always inspect the completed work before payment.

  • Beware of door-to-door unsolicited repairs.

  • If making roof repairs, consider upgraded roofing materials. These upgrades could result in insurance premium discounts.

  • State Farm customers also have access to a Contractor Locator. Available through their online StateFarm.com account, it provides a list of contractors known to State Farm. It is up to the consumer to pick the contractor. State Farm does not warranty or guarantee the work.

State Farm encourages customers to start the claim process as soon as they can and take steps to prevent further damage. Customers can start the claim process by contacting their agent, calling 1-800-SFCLAIM, using the State Farm Mobile App or reporting a claim through www.statefarm.com/claims

State Farm is responding to storm-impacted areas, and will be here to help customers with their claims as we begin the recovery process. State Farm agents, agent’s staff, and local employees are available to help customers with their claims, and our Claims Catastrophe Response Team is being deployed to the most heavily impacted areas to begin assisting our customers.

As a reminder, insurance will only pay to remove trees that are impacting your home, building or other structures or fences. Coverage limits may apply to debris removal coverage. Tree removal can be very expensive right now because resource are spread thin.

Tips to help with storm recovery and insurance considerations:

• Make temporary repairs to damaged property: When it is safe to do so, those who’ve experienced property damage should have reasonable temporary repairs made to prevent further damage (for example, patching holes or covering windows to prevent rain from entering the house). Depending on your coverage, these repairs may be reimbursed. Save receipts if you purchase items such as tarps and plywood or other supplies to make repairs.

• Document damage by taking photos.

• Working with contractors: While there are many good and reputable contractors in the state, be wary of those who might try to capitalize on the storm.
  • Ask for recommendations
  • Be aware of door-to-door solicited repairs
  • Get multiple written estimates
  • Always have a written, detailed estimate
  • Don’t pay up front. Always inspect the completed work before payment.
  • If making repairs, consider upgraded roofing materials (upgrades could result in insurance premium discounts).

• If you have experienced a power outage, never use candles for emergency lighting, use flashlights.
  • Disconnect any appliances, equipment or electronics that were on when the power went out.
  • When power comes back on, it may come back with momentary “surges” or “spikes” that can damage computers, air conditioners, refrigerators, etc. Leave one light on so you know when the power returns.
  • Your homeowner policy may cover spoiled food and other damages as a result of power outages, subject to the deductible. Check with your insurance company to see if your policy covers damages resulting from outages.

• Use generators safely. If you have a portable generator, only run it outdoors with adequate ventilation. Never use a generator indoors or in attached garages. The exhaust fumes contain carbon monoxide, which can be deadly if inhaled.

Fire is a natural necessity for the health of forests. But climate change and other factors are increasing the frequency and intensity of megafires. This overwhelms the forests’ ability to regenerate.

That’s why State Farm is supporting the planting of trees in neighborhoods across the country on Arbor Day and every day.

* according to Insurance Information Institute statistics

Preparedness Day serves as an opportunity for residents to participate in wildfire safety activities. Thanks to the generous support from State Farm, 150 communities across 27 states will receive project funding awards of $500 each to support activities on Preparedness Day aimed at reducing potential loss of life, property, and natural resources to wildfire.

"Since NFPA and State Farm first partnered together on Preparedness Day, the number of projects has grown tremendously. We are pleased to provide 150 communities with a grant to fund their wildfire risk reduction activities on May 4," said Vickie Hodges, P&C underwriting analyst, State Farm. "For State Farm, the largest home insurer in the U.S., it is important to us to take a leadership role in helping homeowners stay safe and better protect their property."

Recent wildfire events make the need for Preparedness Day more important than ever before. Last year, California wildfires burned nearly one million acres, the largest amount of burned acreage recorded in a fire season. Several other states that experienced large fires in 2018 including Nevada, Utah, and Oklahoma, are putting the U.S. on pace to exceed the average acreage burned annually over the past 10 years.

"NFPA and State Farm are pleased to be working together on the Preparedness Day campaign," said Lorraine Carli, NFPA vice president of Outreach and Advocacy. "Since our initial launch of Prep Day in 2013, participation has continued to grow. We are inspired by the number of residents who feel empowered to take the necessary steps to keep their homes and neighborhoods safer from wildfire."

There is still time to take action and NFPA and State Farm encourage people to get involved by planning a project and participating on May 4. Download a free Getting Started: Wildfire Community Preparedness Day Toolkit.

For more information about national Wildfire Community Preparedness Day including resources, videos, and tip sheets, and to see the list of winning projects and their locations, visit www.wildfireprepday.org.

For this release and other announcements about NFPA initiatives, research and resources, please visit the NFPA press room.

Resources:

• www.nfpa.org.
• Wildfire Education
• Firewise
• Creating a Home Inventory
• Protect Your Home from Wildfire
• State Farm Wildfire Mitigation
• What to Do After a House Fire

In 2018, State Farm paid more than $2.7 billion for more than 280,000 auto and homeowners insurance hail damage claims.

Here are some tips from the Insurance Institute for Business & Home Safety (IBHS) and the Federal Emergency Management Agency (FEMA) to keep you and your family safe during a hailstorm.

In an Automobile

• Stop driving. If you see a safe place close-by (like inside a garage, under a highway overpass or under a service station awning), drive to it as soon as you can. Make sure you pull completely off the highway.
• Do NOT leave the vehicle until it stops hailing.
• Stay away from car windows. Cover your eyes with something, like a piece of clothing. If possible, get onto the floor facedown or lie down on the seat with your back to the windows.
• Put very small children under you and cover their eyes.

In a Building

• Stay inside until the hail stops.
• Stay away from windows.
• Account for all family members, building occupants, pets, etc.
• Do not go outside for any reason.
• To avoid the danger of electrocution from lightning, avoid using phones and electrical appliances during a severe storm.

Outside

• Seek shelter immediately. If you can’t find something to protect your entire body, find something to protect your head.
• Stay out of culverts and lowland areas that may suddenly fill with water.
• Seeking shelter under trees should be a last resort. It is common during severe storms for trees to lose branches.

The shareable, interactive image below shows more hail facts when you hover over the "+" signs.

State Farm is providing funding to NFPA for the Preparedness Day event and a portion will be awarded to 150 neighborhood wildfire risk reduction projects being implemented on Saturday, May 4. Preparedness Day gives people of all ages a chance to plan and participate in a risk reduction or wildfire preparedness activity that makes their community a safer place to live.

Project applications can be submitted through March 1. Apply for an award.

Motivate neighbors and community members to work together to make where they live a safer place from wildfire.

During Preparedness Day 2018, more than 500 projects were undertaken in 32 states and the District of Columbia. Of those projects, 150 received funding from State Farm for activities that helped make residents and firefighters safer when wildfires happen.

According to reports, on average, wildfires burn twice as much land area each year as they did 40 years ago, and the threat continues to increase. In 2018, California saw its deadliest and most destructive fire, the Camp Fire, burn more than 150,000 acres and claim the lives of 85 people. Wildfires once described by “seasons” are now burning earlier and later in the year across the U.S.

"NFPA and State Farm are pleased to be working together again on this, our sixth Preparedness Day campaign," said Lorraine Carli, NFPA vice president of Outreach and Advocacy. "Since our initial launch of Prep Day in 2013, we have watched participation continue to grow. In 2018 we saw devastating wildfires affect communities in California and across the United States, but we are encouraged and inspired by the number of residents who feel empowered to take the necessary action with regard to wildfire safety."

“State Farm finds it important to inform and encourage homeowners and communities to adopt effective wildfire mitigation programs that produce stronger, safer homes where lives are saved and a family’s largest investment is better protected,” said Vickie Hodges, underwriting analyst.

For more information about Wildfire Community Preparedness Day, funding awards, project ideas and free resources to download, please visit www.wildfireprepday.org.

For this release and other announcements about NFPA initiatives, research and resources, please visit the NFPA press room.

Resources:

• www.nfpa.org.
• Wildfire Education
• Firewise
• Creating a Home Inventory
• Protect Your Home from Wildfire
• State Farm Wildfire Mitigation
• What to Do After a House Fire

What are my first steps?

Who is going to help me with my claim?

Does  the State Farm earthquake endorsement provide coverage for debris removal?

Who pays for my living expenses?

How do I replace everything I have lost?

How do I complete a personal contents inventory?

Do I get an advance on my personal contents so I can begin replacing items?

What do I need to do to get 100 percent of contents coverage?

Do I have enough insurance to cover the value of my home?

How can I figure out the replacement cost of my home?

How long does coverage last for a typical insurance policy?

Does State Farm have the resources to pay all of these claims?

Will my insurance policy be non-renewed?

Will rates go up for my homeowners insurance?

I have heard the term "subrogation". What does it mean and how does it affect me as a State Farm customer?

Is damage from an earthquake covered under my State Farm homeowners policy?

• No, damage from an earthquake is not covered under a standard State Farm homeowner insurance policy in Alaska. However, State Farm will pay for any accidental direct physical loss by fire resulting from earth movement, provided the resulting fire loss is itself a loss insured.
• If the risk is eligible, insurance coverage for earthquake damage can be purchased as an endorsement to your State Farm homeowners insurance policy. Customers with questions about the earthquake endorsement can contact their local State Farm agent.

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What are my first steps?

• After a claim has been filed, a State Farm claims specialist will contact you to discuss the extent of damage and review what is covered under your policy.
• If at any time during the claims process, you have questions, do not hesitate to ask your claims specialist. We know this can be a difficult and confusing time. We are here to help you 24 hours a day, 7 days a week.

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Who is going to help me with my claim?

• State Farm is here to support you from the beginning until the very end.
• The claims process can be complex and it is often necessary to involve multiple claim specialists. This approach to enhanced customer service allows State Farm to provide quality and efficient claim service, 24 hours a day and 365 days a year. Our customers should have confidence that State Farm will bring the necessary people resources to handle our customers’ claims.
• State Farm has catastrophe claim teams in the area. Our claims operation includes a dedicated, mobile workforce, specially trained to handle catastrophe claims and prepared to go anywhere in the country within hours of being notified.

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Does the State Farm earthquake endorsement provide coverage for debris removal?

• A State Farm earthquake endorsement may provide coverage, subject to policy terms and limits, to remove debris from the residence premises. We recommend you contact your claim specialist, as they will be able to determine if coverage applies and how much State Farm will pay.
• The choice of who to hire to remove debris from your property is yours. Make sure any removal company is licensed and bonded. Some cities, counties or governmental agencies may offer debris removal in exchange for an agreement that you pay all the money your insurance company pays you for this service.
• State Farm does NOT negotiate debris removal expenses with the county, vendor, or any other entity. It is understood that the county, vendor or other entity is hired by you, our insured, and that they work for you – not State Farm.
• If you receive invoices, estimates or other documentation for debris removal, contact your claim specialist.
• Your claim specialist is available to assist you with any questions you may have and help facilitate the process with you and the other party.

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Who pays for my living expenses?

• If a covered loss occurs and damage is so extensive that your residence is uninhabitable, then Additional Living Expenses (ALE) may be available. Generally, ALE reimburses you for increased living expenses you incur as a result of your home being uninhabitable and is subject to the deductible and the terms and conditions of the policy. ALE is available to you while your home is being repaired or replaced, whichever is shorter.

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How do I replace everything I have lost?

• For personal contents (the Coverage B portion of your policy), typically, you are paid actual cash value upfront. Then, when you actually replace the damaged personal contents, you will receive the difference as a replacement cost benefit. This assumes the replacements occur within the designated time frame of the contract (up to two years).

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How do I complete a personal contents inventory?

• Claim resources are available to provide a personalized experience with customers by offering a face-to-face meeting with the customers to assist them with completing their inventory. Customers who do not need a face-to-face meeting can provide their inventory to their claim handler for processing or submit them electronically directly to their claim file 24/7.
• Customers do not have to wait until their entire inventory is completed to submit to their claim. We encourage submitting inventories by rooms to make it easier for our customers to compile.
• Again, if you need any assistance with the contents inventory process, all you have to do is ask your claim representative for in-person support. We will be there for you for this and all other aspects of your claim.

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Do I get an advance on my personal contents so I can begin replacing items?

• State Farm provides advances to address the immediate needs of our customers.
• The advances are designed to provide you flexibility to begin the recovery process.
• We are committed to provide every benefit you are entitled to within the policy contract. This includes payment for items you have lost, subject to the terms and conditions of the policy, up to the policy limits.
• We have claim representatives that are committed to personalizing your claim experience and supporting you throughout the claim process.

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Do I have enough insurance to cover the value of my home?

• This tragic earthquake is an important reminder to meet with an agent at least annually to review policies and coverage.
• It’s critical to understand that market value ​is different than the replacement cost to rebuild your home. Market value is the amount a buyer would pay for a home, including the land, regardless of how much it would cost to rebuild the home. Replacement cost for this purpose is the rebuilding cost necessary to replace your entire home.
• We recommend that you purchase an amount of coverage at least equal to the estimated replacement cost. But the choice is yours. Since it is impossible to predict today what the exact cost will be to replace your home in the future, it's important to have enough coverage to account for unforeseen circumstances.

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How can I figure out the replacement cost of my home?

• The amount of insurance coverage selected is up to the customer.
• Building contractors or professional replacement cost appraisers are a good source for obtaining an estimated replacement cost of your home. Estimates from these sources should reflect your home's features. When you upgrade or improve your home, you may increase your home's estimated replacement cost.
• Ask if a replacement cost estimate is available when you have the home appraised or consult with your local builders association or a reputable builder for an estimate. If you are unable to obtain a detailed estimate from these sources, a third-party estimating tool is made available to your State Farm agent to assist you with estimating the replacement cost of your home.
• Be sure to inform your agent about any changes to your home that may impact your insurance coverage needs.
• Replacement cost estimates are influenced by supply of labor, demand for labor, and the cost of construction materials. Keeping up with the current market conditions in your area and changing your home insurance coverage amount accordingly, will help you maintain coverage at least equal to 100 percent of the estimated replacement cost coverage for your home.

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How long does coverage last for a typical insurance policy?  

• An insurance policy is a contract. You pay for coverage for a specified amount of time defined as the policy period (for example six months or a year). The contract protects you for that specified amount of time and for losses you incur under that contract.
• Coverage is not cumulative year to year, meaning your premiums do not add up like a savings account to be used when there is a claim.

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Does State Farm have the resources to pay all of these claims?

• Disasters like these are a reminder that our business is highly volatile. Despite that volatility, our long history of financial strength is what allows us to keep the commitments we have made to our customers, helping to remove some of the uncertainty from their lives during times of significant loss.
• We have faced countless significant weather and other major disasters over our 96-year history, and we stand ready for countless more as we help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

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Will my insurance policy be non-renewed?

• Many factors are considered when underwriting a homeowner’s insurance policy because each customer’s circumstances are unique. We look at each customer’s situation on a case-by-case basis to make sure we treat similar cases fairly and in a consistent manner.
• Losses resulting from weather events or catastrophes may be included when re-underwriting a policy for continued insurance coverage. Depending on numerous characteristics that are specific to each policy, State Farm may elect to simply renew the policy, send a caution letter regarding overall claim activity, recommend or require repairs/loss mitigation measures or non-renew the risk.
• Our customers are our top priority, and we want to be able to meet their needs. It is our intent and obligation to fairly and responsibly manage our business, provide the best possible service, and provide homeowners insurance for all of our customers over the long term.

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Will rates go up for my homeowners insurance?

• Rates are determined based on our anticipated need to pay future claims, not to make up for past losses. It is important to note that many factors are considered when underwriting and pricing a homeowners insurance policy because each customer’s circumstances are unique.
• We encourage all of our customers to have a conversation with their agent to make sure they are comfortable with the appropriate coverage for their unique situations, including reviewing discounts available to them that could decrease their premiums.

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You can view the ShakeMap on the USGS website. 

Be safe:

• It is important to follow the instructions of local officials and seek out resources from local evacuation centers and aid stations.
• Always make safety the #1 priority when inspecting damage or making temporary repairs.
• Drink bottled water or boil tap until you hear that the water supply is safe.
• If it’s safe to go home, check for gas and turn off the main valve if you smell anything.
• If it is safe to enter your home, check for gas leaks and electrical problems.
• Make temporary repairs to protect your home from further damage and save all receipts. Coverage may be available for these expenses.

Earthquake insurance quick facts:

• EQ insurance is sold as a separate endorsement.
• The premium varies based on several factors including: age of home, building materials and proximity to known fault lines.
• Your auto insurance will typically provide coverage for damages caused by an earthquake, if Comprehensive Coverage is carried on the policy.

To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

The State Farm Weather and Catastrophe Team is being dispatched to the hardest hit areas. Click the image to learn more about the capabilities of this industry-leading response unit.

In The News:

• WFSU -  Insurance Company Takes To The Sky After Hurricane Michael (10/17/18)
• WPTV - West Palm Beach:  Insurance companies use drones to assess storm damage for faster, easier claims process (10/18/18)
• WMBB Live in Panama Beach: The Panama City Mall parking lot has become a staging area for work crews. State Farm also has an insurance claim center set up, and mall staff say the mall is working to reopen.(10-15-18)
• WYFF-Greenville, SC:  Flood Insurance on the Rise After Florence (9/18/18)

• The Weather Channel: What to do before and after a hurricane (09/11/18)

Residents for nearly 30 years, they raised their family in this small city. Now, like so many others, they are rebuilding.

A Warm and Windy Night

Ed and Carol woke up around 1:30 a.m. to the strong smell of smoke and large ash flakes falling like snow. They were prepared and put their emergency evacuation plan into action; leaving just twenty minutes later.

The destruction of their primary home and their four other properties was complete. Their unrecognizable neighborhood and region left thousands of other victims with similar, sometimes worse, fates.

The couple feel fortunate they prepared for a possible emergency evacuation. They grabbed almost all their photo albums, important memorabilia, family heirlooms, and critical documents. They even got their cherished bicycles and Carol's prized handmade quilts. Saving these items from the wrath of the fire provided some comfort and allowed them to proceed with their recovery.

Critical Communication

One of the first things they did was call their State Farm Agent. That initial conversation put them at ease. State Farm had people and resources in place to help them recover.

Educating customers about their insurance coverages and the claims process is a key part of a claim specialist's role. From the beginning, Ed says every conversation with a claim specialist begins with a review of their available insurance coverages.

"Every one of these people told us not to worry," said Ed. "Everyone reviewed with us what our coverage was. This is the first thing that would happen,” he explained. "The bedside manner was very good."

We Are in this Together

The contents inventory process is the part of the claim where customers will document damaged and destroyed personal possessions and replace them. The process can be time consuming and may lead to a great deal of questions.

"We always felt we could call and ask," said Carol. "Every time we called, there was an answer."

Understanding this process and working with the claim specialists helped make their recovery smooth. Nevertheless, it was still an anxiety-filled time. There are many other aspects to an insurance claim besides the inventory process. The couple said trusting the experts reduced the stress and panic that is natural in this type of situation.

Compassion Builds Strength and Hope

Often after a tragedy, communities pull together and people show extraordinary compassion towards one another - and so it was in this situation.

During one of their many conversations with a claim specialist Carol mentioned a book she lost in the fire. It was a rare book about a homesteader from Carol’s hometown.

A couple weeks later, Carol received a package in the mail. Her claim specialist found a copy of the book. Touched by the gesture, Carol said the claim specialist "was so thoughtful. She went above and beyond."

Simple acts of kindness and generosity go a long way. Ed and Carol regularly invite people to their home to share a meal and are available to their friends and neighbors who need help.

The couple has not let the rebuilding process get in the way of enjoying life. Involvement in their church, helping others, and staying connected to friends and family keeps them focused on what is important.

An Important Lesson

Compassion for others and trust in the experts anchors their recovery. Ed and Carol are resilient and have a positive outlook. However, there is one thing they wished they'd done to better prepare.

Their agent had regularly invited them to an insurance and financial review, but Ed and Carol say they never made it a priority.

"If I could go back in time, I would listen to Christine (State Farm Agent) when she would leave those messages on the phone encouraging us to come in and review our policies,” Ed shares. “We ignored those. When you make a mistake, there is a consequence."

You can take all the necessary precautions for life’s scariest moments but without proper insurance coverage, you may not fully recover from a tragedy like a wildfire. Making an insurance and financial review a regular habit can be a critical part of any disaster preparedness plan.

In a moment of levity, Carol shares exactly what her response will be the next time they get a review call from their agent, "Do you have time this afternoon?"

To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

The State Farm Weather and Catastrophe Team is being dispatched to the hardest hit areas. Click the image to learn more about the capabilities of this industry-leading response unit.

In The News:

• Forbes: FAA OKs Long-Range Drone Flights Over Populated Areas By State Farm To Assess Florence Damage (9/19/18)

• WYFF-Greenville, SC:  Flood Insurance on the Rise After Florence (9/18/18)

• NBC29-Charlottesville: State Farm Mobile Center Readying to Roll Out of Albemarle County Office (09/14/18)

• Weather Channel: Florence coverage, Jake from State Farm dog (09/13/18)

• WUSA-Washington, DC: What's the difference between water coverage and flood coverage? (09/11/18)

• Bloomington Pantagraph: State Farm: 'Ready to respond' to Hurricane Florence (09/12/18)

• WCCB-Charlotte: State Farm Insurance Not Making Policy Changes In Light Of Hurricane Florence (09/11/18)

• The Weather Channel: What to do before and after a hurricane (09/11/18)

What are my first steps if I have damage?

What can you expect after initially filing a claim?

Does my homeowner's policy cover hurricane damage?

What type of things are not covered by the typical homeowner's policy during a hurricane?

How do you determine what damages my home from the hurricane: flood vs. wind?

What is my hurricane deductible?

How is the hurricane deductible calculated?

Am I covered for tree debris removal?

What else do I need to know about removing downed trees from my property?

Who is going to help me with my claim?

Who clears my property?

Who pays for my living expenses?

How do I replace everything I have lost?

How do I complete a personal contents inventory of my damaged property?

How long does coverage last for a typical insurance policy?

Does State Farm have the resources to pay all of these claims?

Will rates go up for my homeowners insurance?

What are my first steps if I have damage?

• When it is safe to do so, make (or have a contractor make) temporary repairs to prevent further damage to your home or property.
• Save receipts if you purchase items such as tarps, plywood or other supplies to make repairs.
• Take photos/videos of damage for claim documentation.
• To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

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What can you expect after initially filing a claim?

• After a claim has been filed, a State Farm claims specialist will contact you to discuss the extent of damage and review your policy coverages.
• The complexity and collaboration needed to investigate a claim can sometimes take time, and is necessary for a proper evaluation of your claim.
• If at any time during the claims process, you have questions, do not hesitate to ask your claims specialist. We know this can be a difficult and confusing time. We are here to help you 24 hours a day, seven days a week.

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Does my homeowner’s policy cover hurricane damage?

• Unless the damage is excluded in the policy, a typical homeowners policy provides coverage for accidental direct physical loss to your dwelling and may also provide coverage for personal property damage from a hurricane. Flood damage is not covered.

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What type of things are not covered by the typical homeowners policy during a hurricane?

• Flooding is not covered under homeowners policies. It is a separate coverage that can be purchased through the federal government’s National Flood Insurance Program. State Farm agents enrolled in the NFIP Direct Program are able to write and service flood insurance coverage directly through the federal government program. Homeowners who have flood coverage and have experienced flood damage should report their claim to their flood insurance carrier so that damages can be assessed. To contact NFIP: 1-888-379-9531. 
• Backup Sewer and Drain: If you have water damage, contact your agent for guidance. Damage from water that enters a home through a sewer, drain, or sump pump is excluded from a homeowners’ policy but coverage may be added to your policy for an additional premium. Homeowners should contact their agent for more information.

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How do you determine what damages my home from the hurricane: flood vs wind?

• Policyholders are always encouraged to file a claim should they think they have damage from the hurricane. Coverage and any possible exclusions are then determined during the claims process.

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 What is my hurricane Deductible?

• The insurance industry uses hurricane deductibles to account for increased exposure in areas prone to major storm events such as hurricanes.
• State Farm applies hurricane deductibles when a named storm has been declared by the National Weather Service (NWS).
• We encourage State Farm policyholders to review their insurance policy language for the specific provisions related to hurricane deductibles and contact their State Farm agent if they have questions.
• When does the hurricane deductible apply? Each state differs on when the hurricane deductible will apply. Generally, it will apply when a named storm has been declared by the National Weather Service (NWS). Other conditions apply and are outlined in the policy.

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How is the hurricane deductible calculated?

• Hurricane deductibles vary. If a policy includes one, State Farm policyholders can find it in their policy documents, or they can contact their State Farm agent.

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Am I covered for tree debris removal?

• If a windstorm causes a tree to fall but it does not damage your covered real property (such as your house, fence, carport or garage), the homeowners policy does not cover tree debris removal.
• If a windstorm causes a tree to fall and it damages your covered real property, then coverage is provided to remove the tree from the house, fence, carport or garage to perform repairs to that property. State Farm will also provide up to $500.00 to remove the tree debris from the residence premises. 

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What else do I need to know about removing downed trees from my property?

• When hiring a tree removal company you should make sure they are licensed and bonded.
• Also make sure tarping (if appropriate) is included in their work (or another contractor) so that once the tree is removed from the structure, additional damage does not occur through an open/exposed roof. Water mitigation/removal is the next step to reduce the damage caused by water that may have entered your house through the exposed areas.
• Before signing any contracts, talk with your State Farm claim specialist for guidance following a loss.

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Who is going to help me with my claim?

• The State Farm team is here to help. Our claims operation includes a dedicated, mobile workforce, specially trained to handle catastrophe claims. These teams are prepared to go anywhere in the country within hours of being notified. They provide claim service, 24 hours a day and 365 days a year.

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Who clears my property?

• State Farm homeowners insurance may provide coverage, subject to policy terms and limits, to remove debris from the residence premises. The responsibility to hire someone to clear your land rests with you. We recommend you contact your claim specialist, as they will be able to determine if coverage applies and how much State Farm will pay. Make sure any removal company is licensed and bonded.

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Who pays for my living expenses?

• If covered damage is so extensive that your residence is uninhabitable, then Additional Living Expenses (ALE) may be available. Generally, ALE reimburses you for increased living expenses you incur as a result of your home being uninhabitable and is subject to the deductible and the terms and conditions of the policy. ALE is available to you while your home is uninhabitable and being repaired, replaced or up to 24 months, whichever is shorter, and as otherwise indicated in your specific policy.

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How do I replace everything I have lost?

• For personal contents (the Coverage B portion of your policy), typically, you are initially paid actual cash value (replacement cost minus depreciation). Then, when you actually replace the damaged personal contents, you will receive the difference as a replacement cost benefit. This assumes the replacements occur within the designated time frame of the contract.

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How do I complete a personal contents inventory of my damaged property?

• Your claim specialist is available to assist customers with completing the inventory. Customers who do not need a face-to-face meeting can provide their inventory to their claim handler for processing or submit them electronically directly to their claim file 24/7.
• Customers do not have to wait until their entire inventory is completed to submit to their claim. We encourage submitting inventories by rooms to make it easier for our customers to compile.
• State Farm recommends grouping items of similar quality/price/age: For Example: clothing-jeans-20 pair/shirts-30/etc, cleaning supplies, over-the-counter medication/kitchen utensils as this can help expedite the process. Unusual, specialty or high cost items should be listed individually.
• Again, if you need any assistance with the contents inventory process, all you have to do is ask your claim specialist for help.

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How long does coverage last for a typical insurance policy?  

• An insurance policy is a contract. You pay for coverage for a specified amount of time defined as the policy period (for example six months or a year). The contract protects you for that specified amount of time and for losses you incur under that contract.

• Coverage is not cumulative year to year, meaning your premiums do not add up like a savings account to be used when there is a claim.

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Does State Farm have the resources to pay all of these claims?

• Disasters like these are a reminder that our business is highly volatile. Despite that volatility, our long history of financial strength is what allows us to keep the commitments we have made to our customers, helping to remove some of the uncertainty from their lives during times of loss.

• We have faced countless significant weather and other major disasters over our 95-year history, and we stand ready for more as we help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

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Will rates go up for my homeowners insurance?

• Rates are determined based on our anticipated need to pay future claims, not to make up for past losses. It is important to note many factors are considered when underwriting and pricing a homeowners insurance policy because each customer’s circumstances are unique.
• We encourage all of our customers to have a conversation with their agent to make sure they are comfortable with the appropriate coverage for their unique situations, including reviewing discounts available to them that could decrease their premiums.

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Are you ready?

A little preparation can make a big difference when it comes to safety and security of your family and pets. Homeowners can protect themselves and their property in advance of the storm with a few simple steps:

• Have an evacuation plan. Before the hurricane, decide what you will do. Find out the location of evacuation shelters. Determine if you will ride out the storm in your home (if local authorities permit you to stay), or establish a safe place inland. Plan an escape route. Tell relatives where you will be.

• Put together an emergency kit. The kit should include basics such as water, food, first aid supplies, clothing, blankets, and important documents. Store your kit in airtight plastic bags or a plastic storage container with a lid.

• Protect your property. Stock plywood and materials you may need to board up windows. Move garbage cans and other large objects inside the house or garage. Secure boats and cars.

• Create a home inventory. Make a list of your possessions and their estimated value. 

In The News:

• Hawaii Public Radio: The Conversation: Storm Experiences (home inventory information at 29:40 mark of the program) Aug. 24, 2018

• Stay tuned: follow news reports and information from first responders
• Safety first: material things can be replaced but the loss of life or serious injury can't be fixed.

What to expect from the claims process: we will work with you closely to resolve your claim.

• If you suffered damage, start your claim as soon as possible: contact your agent, call 1-800-SF-Claim, go to st8.fm/File-a-Claim or use our State Farm mobile app.
• Keep living expenses receipts: they may be reimbursable after meeting your deductible.

Customers impacted by wildfires can contact their local agent, call 1-800-SFCLAIM (1-800-732-5246), or visit st8.fm/File-a-Claim to start the claim process.

Wildfires are causing more damage to homes and businesses each year. Already in 2018, there have been more than 37,000 wildfires*. These have burned almost more than 4.7 million acres and resulted in widespread damage, firefighter injuries, and the deaths of local residents.

Residents are encouraged to take necessary action with regard to wildfire safety and to take steps to be prepared for wildfire.

* according to the National Interagency Fire Center

Don't Get Burned Twice: Hire a Reputable Contractor:

• Contact your local home builders association or remodelers council for a directory of reputable contractors.
• Make sure the contractors are currently licensed, registered and insured.
• Get at least three different estimates.
• Insist on a written contract that includes: contractor's contact information, project timeline, payment schedule and permit requirements.

Signs of Poor Business Practices or Possible Scam Involving a Contractor:

• Pushy door-to-door sales tactics or unsolicited calls are common after a disaster.
• Promising discounts for using leftover materials or for referring other customers.
• Insisting on a large deposit or cash payments in full.
• Asking you to secure building permits.
• Unwillingness to provide local contact information.

Resources:

• Cal Fire
• Colorado Division of Fire Prevention and Control
• www.nfpa.org
• Wildfire Education
• Firewise
• Creating a Home Inventory
• Protect Your Home from Wildfire
• State Farm Wildfire Mitigation
• What to Do After a House Fire

Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.

• Stay tuned: follow news reports and information from first responders
• Safety first: material things can be replaced but the loss of life or serious injury can't be fixed.

What to expect from the claims process: we will work with you closely to resolve your claim.

• If you suffered damage, start your claim as soon as possible: contact your agent, call 1-800-SF-Claim, go to st8.fm/File-a-Claim or use our State Farm movile app.
• Keep living expenses receipts: they may be reimbursable after meeting your deductible.

Don't Get Burned Twice: Hire a Reputable Contractor:

• Contact your local home builders association or remodelers council for a directory of reputable contractors.
• Make sure the contractors are currently licensed, registered and insured.
• Get at least three different estimates.
• Insist on a written contract that includes: contractor's contact information, project timeline, payment schedule and permit requirements.

Signs of Poor Business Practices or Possible Scam Involving a Contractor:

• Pushy door-to-door sales tactics or unsolicited calls are common after a disaster.
• Promising discounts for using leftover materials or for referring other customers.
• Insisting on a large deposit or cash payments in full.
• Asking you to secure building permits.
• Unwillingness to provide local contact information.

Customers impacted by wildfires can contact their local agent, call 1-800-SFCLAIM (1-800-732-5246), or visit st8.fm/File-a-Claim to start the claim process.

Wildfires are causing more damage to homes and businesses each year. Already in 2017, there have been more than 56,000 wildfires*. These have burned almost more than million acres and resulted in widespread damage, firefighter injuries, and the deaths of local residents.

Residents are encouraged to take necessary action with regard to wildfire safety and to take steps to be prepared for wildfire.

* according to the National Interagency Fire Center

Resources:

• www.nfpa.org
• Wildfire Education
• Firewise
• Creating a Home Inventory
• Protect Your Home from Wildfire
• What to Do After a House Fire

Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.

In the News:

• KTVU: Insurance Agent Camps Out In Office to Serve Customer

• Stay tuned: follow news reports and information from first responders
• Safety first: material things can be replaced but the loss of life or serious injury can't be fixed.

What to expect from the claims process: we will work with you closely to resolve your claim.

• If you suffered damage, start your claim as soon as possible: contact your agent, call 1-800-SF-Claim, go to st8.fm/File-a-Claim or use our Pocket Agent App.
• Keep living expenses receipts: they may be reimbursable after meeting your deductible.

Don't Get Burned Twice: Hire a Reputable Contractor:

• Contact your local home builders association or remodelers council for a directory of reputable contractors.
• Make sure the contractors are currently licensed, registered and insured.
• Get at least three different estimates.
• Insist on a written contract that includes: contractor's contact information, project timeline, payment schedule and permit requirements.

Signs of Poor Business Practices or Possible Scam Involving a Contractor:

• Pushy door-to-door sales tactics or unsolicited calls are common after a disaster.
• Promising discounts for using leftover materials or for referring other customers.
• Insisting on a large deposit or cash payments in full.
• Asking you to secure building permits.
• Unwillingness to provide local contact information.

Customers impacted by wildfires can contact their local agent, call 1-800-SFCLAIM (1-800-732-5246), or visit st8.fm/File-a-Claim to start the claim process.

Wildfires are causing more damage to homes and businesses each year. Already in 2017, there have been more than 50,000 wildfires*. These have burned almost 8.5 million acres and resulted in widespread damage, firefighter injuries, and the deaths of local residents. Last year, 14 people lost their lives in Tennessee wildfires that burned more than 2,400 structures. 

Residents are encouraged to take necessary action with regard to wildfire safety and to take steps to be prepared for wildfire.

* according to the National Interagency Fire Center

Resources:

• www.nfpa.org
• Wildfire Education
• Firewise
• Creating a Home Inventory
• Protect Your Home from Wildfire
• What to Do After a House Fire

Visit Simple Insights for more articles and tips to help you and your family prepare for and recover from wildfires.

In the News:

• KTVU: Insurance Agent Camps Out In Office to Serve Customers

At a time when wildfires are causing more damage to homes and businesses each year, the National Fire Protection Association (NFPA) and State Farm™ are helping communities take steps toward safety with the fourth national Wildfire Community Preparedness Day event (Preparedness Day) on May 6, 2017. Thanks to the generous support from State Farm, 150 communities will receive project funding awards to support activities aimed at reducing potential loss of life, property and natural resources to wildfire.

Recent wildfire events make the need for Preparedness Day clearer than ever before. Last year, 14 people lost their lives in Tennessee wildfires that burned more than 2,400 structures. During the past month, wind-driven wildfires across the Southeast and the Plains states have resulted in widespread damage, firefighter injuries, and the deaths of local residents. Preparedness Day is a reminder that there are many things we can do to be prepared for wildfire. The event serves as means to inspire and encourage residents to take the necessary action with regard to wildfire safety.

A total of 150 projects were selected from 420 entries that span 42 states and Washington, D.C. As a co-sponsor of Preparedness Day, State Farm, with its long history of providing proactive wildfire safety education to its policyholders in high-risk regions, is providing $500 each to help fund these winning community projects.

"Since NFPA and State Farm first partnered together on Preparedness Day, the number of entries has grown tremendously. We are pleased and encouraged to see these communities so dedicated to reducing the risk of wildfire in their area," said Vickie Hodges, P&C underwriting analyst. "For State Farm, the largest home insurer in the U.S., it is important to us to take a leadership role in helping homeowners stay safe and better protect their property."

To be eligible for an award, applicants provided a brief description of the proposed project and how the State Farm award would fund the project that will begin or be completed on May 6, 2017. Descriptions included how groups or individuals would work toward reducing the risk of wildfire or impact of a recent fire, and/or advance preparedness for wildfire in the community.

For more information about national Wildfire Community Preparedness Day and to see the list of winning projects and their locations, please visit www.wildfireprepday.org.

For this release and other announcements about NFPA initiatives, research and resources, please visit the NFPA press room.

Resources:

• www.nfpa.org.
• Wildfire Education
• Firewise
• Creating a Home Inventory
• Protect Your Home from Wildfire
• State Farm Wildfire Mitigation
• What to Do After a House Fire

The Weather Channel and State Farm are using augmented reality to provide valuable information consumers need to know before, during and after severe weather. The new 3D storytelling format uses the same type of engaging technology as the popular Pokemon Go.

“This integration opportunity with The Weather Channel’s new 3D augmented reality technology truly enabled us to bring our brand promise to life,” said Patty Morris, Brand Content Director for State Farm. “Not only was our Strategic Research Director able to convey her message of safety and preparedness to help life go right; but she was able to physically show the audience what to do if they are affected by a severe weather situation. This solution brings effective communication and brand integration to the next level.”

Cold Weather ThingLink: mouse over the image below for more winter weather safety tips.

En Español

Mouse over the Here to Help and Pet Evacuation images for interactive links and more info.