A total of approximately 5,500 home and auto claims have been reported across nine states from the string of storms (date range April 26-28) as for 4:00pm CT on April 30, 2024: 

To provide the best possible service and response to customers who have damage from the tornado, the following are in place: 

• Catastrophe claims adjusters and support members are deploying and arriving on-site. Catastrophe claim teams will be actively making contact and providing initial claim handling efforts for our impacted customers with a focus on the most severe losses. Catastrophe Customer Care sites are being planned in the most impacted communities to support claim handling efforts for local residents, additional details will be shared as available.
• The 1-800-SFCLAIM line is activated and available for customers to begin the claim reporting process, should they be unable to reach their local State Farm agent. 
• State Farm policyholders who have damage can submit and manage their claim through various channels. This includes calling or emailing their State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims. Customers may also text the word “CLAIM” to 62789 to receive a link to file a claim.

Making temporary repairs to damaged property:

When it is safe to do so, people with repairable/limited property damage should have reasonable temporary repairs made to prevent further damage to their property. Depending on your coverage, these repairs may be reimbursed. Save receipts if you purchase items such as tarps and plywood or other supplies to make repairs.   

Since Jackson's termination in 2016, she has filed a discrimination charge against State Farm with the Equal Employment Opportunity Commission (EEOC). It's important to note that the EEOC chose not to litigate this matter on behalf of Campbell-Jackson. 

While we admire Ben Crump's important civil rights work, we fundamentally disagree with the facts Carla Campbell-Jackson is presenting in this case.  We believe these allegations are without merit as they run counter to our values and who we are as an organization. In our defense of these allegations, we will provide important facts that Campbell-Jackson has failed to present. 

At State Farm, we embrace diversity and inclusion because it is simply the right thing to do. We seek candidates with diverse backgrounds and experiences and do not tolerate or condone discrimination of any kind.

Racism has no place anywhere in our society and we work tirelessly to provide an inclusive environment where everyone feels valued. We strive to be a force for good in the communities we serve.

When we have additional comments, we will share them publicly.

More than 35,300 insurance claims were filed with State Farm in the week following the Laura’s landfall. Residents across Louisiana and Texas continue reporting damage to their homes and vehicles as impacted areas become more accessible. State Farm catastrophe response drone teams are assessing damage for customers across Lake Charles and other impacted areas.

Please continue to monitor local information. When it is safe to do so, make (or have a contractor make) temporary repairs to prevent further damage to your home or property. Save receipts if you purchase items such as tarps, plywood or other repair supplies. Take photos/videos of damage for claim documentation.

To get the claims process started, you can file your claim online, call 1-800-SFCLAIM (800-732-5246) or contact your State Farm agent.

We're continuing to gear up claims resources in response to #HurricaneLaura. We're balancing health and safety with our commitment to customers, we’re working virtually and in person, practicing social distancing with protective equipment.

The State Farm Weather and Catastrophe Team is being dispatched to the hardest hit areas.

Face-to-Face protocols, adjustments and staffing during COVID-19

• First and foremost, we are committed to the health and safety of our customers, the communities where we live and work, and our claim employees.
• Our claim operations remain open and available to service your claims. We are monitoring this changing health issue and continually evaluating our response.
• Virtual claim inspection options are available in most states if legally permitted.
• Claims can always be submitted and managed by calling or emailing your State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims.
• Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. The pandemic is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve you.

More tips and resources:

• Avoid driving if possible. If you have to travel, turn around if the road is flooded or blocked by debris.
• Stay away from downed power lines. Anything touching the power line can carry a charge. Report the downed line and avoid the area.
• Simple Insights: Hurricane disaster cleanup after the storm

In the News:

• KADN-15: State Farm Using Drones to Assess Damage (9/4/20)
• The Times-Picayune: State Farm insurance claims hit 24,800 for Louisiana homeowners after Hurricane Laura (9/1/20)
• CBS-42: Like good neighbors, Alabamians are there (8/27/20)
• WVTM-13: Hurricane Laura relief staging in Birmingham area (8/27/20)
• The Weather Channel: CAT 2 Laura Moving Inland (8/27/20)
• Houston Chronicle: Season's first hurricane gives Texans a taste of how COVID has shaped insurance claims (8/4/20)
• AccuWeather: Now is the time to prepare for hurricane season (6/1/20)