In addition to the teams of catastrophe claim specialists responding on the ground to evaluate damage after the storm, our Francine response includes State Farm agents who live and work in the same neighborhoods as our customers. They are joined by thousands of employees in centralized care centers across the country virtually helping answer customers’ questions and file their claims. Our remote claim teams also can conduct virtual inspections with impacted customers following the storm, helping them in their time of need.

Claim filing options for those with damage from Francine

As residents discover damage from the storm, they are encouraged to file their claim as soon as possible to begin recovery. State Farm customers can submit and manage their claim through various channels: Submitting a claim through our mobile app, calling or emailing their State Farm agent, calling 1-800-SFCLAIM, through our website at statefarm.com/claims or text the word “CLAIM” to 62789 to receive a link to file a claim.  

Use of technology to reach customers in more ways

State Farm is making the most of technology to reach customers in more ways and make the process of resolving claims even faster and easier:

• Digital pay options allow for claim settlements to be direct-deposited into customers' bank accounts, getting funds to customers more quickly, whether or not banks are open.
• Customers are encouraged to use the State Farm Mobile App and online account access for many self-service options such as filing and tracking claims, uploading documents during the claims process, requesting emergency roadside service, setting up a rental car reservation and setting up digital pay. 

The most recent data (January 1 to June 30, 2024) shows a second consecutive year of decline in thefts. There were over 3,800 claims the first half of this year, down from the same time last year when State Farm received over 14,800 catalytic converter theft claims.  

Additional claims data from first half of year 2024:

• Over 3,800 claims, totaling approximately $11.2 million paid to customers to repair car and replace the stolen part
• Average claim in first half of 2024 is nearly $2,900

For comparison:

• 2019: 2,500 claims, $4.7M, $1,900 avg claim
• 2020: 10k claims, $20.9M, $2,100 avg claim
• 2021: 32k claims, $73.7M, $2,300 avg claim
• 2022: 45k claims, $115.4M, $2,500 avg claim
• 2023: 21.2K claims, $62.5M, $2,900 avg claim
• 2024: 3,800+ claims, $11.2M, $2,900 avg claim (January 1 to June 30, 2024) 

Top 10 states (first half 2024):

1. California, with over 2,000 claims compared to 5,400 claims in 2023
2. Illinois, with 540 claims compared to nearly 1,300 claims in 2023
3. New York, with nearly 200 claims compared to over 500 claims in 2023
4. Texas, with nearly 140 claims compared to 1,450 claims in 2023
5. Florida, with nearly 115 claims compared to 330 claims in 2023
6. Pennsylvania, with over 85 claims compared to over 480 claims in 2023
7. Ohio, with 77 claims compared to over 420 claims in 2023
8. New Jersey, with over 75 claims compared to 208 claims in 2023
9. Minnesota, with 68 claims compared to 400 claims in 2023
10. Colorado, with 58 claims compared to nearly 670 claims in 2023

As the auto insurance leader in the U.S., State Farm has an interest in helping build safer, stronger and better educated communities. As a reminder, we encourage drivers to continue following these tips to prevent theft:

• Park inside a garage or in well-lit areas.
• Install a sensitive alarm system.
• Have a security camera pointing at your car in its usual parking spot.
• Engrave your VIN on your car’s catalytic converter.
• To protect yourself, speak with your State Farm agent to make sure that your auto insurance policy covers the theft of your entire vehicle or of its parts through comprehensive coverage.
• Safety is paramount. If you encounter a potential theft do not approach or engage a potential thief. Contact authorities immediately.

The award-winning¹  Gamerhood series brings together some of the most recognizable names in streaming and entertainment to be guided by Jake from State Farm as they compete in arena games and video game challenges. The prize? The key to Neo City, and a $100K charitable donation to their team’s designated charity.

“Going into year three of Gamerhood, we’ve upped the ante to deliver something bigger and better for new and returning fans of the show,” said Alyson Griffin, Marketing Vice President for State Farm. “With a completely new design and a massive set, we’re bringing Gamerhood into the future.”

All the excitement can be seen on the State Farm Twitch and YouTube channels every Friday in August at 6 pm ET.

The all-star roster

This year’s lineup expands to nine players competing in teams of three's:

• Team Rift: Ludwig, Chica and T-Pain – competing for Junior Achievement USA®
• Team RageQuit: xChocoBars, Berleezy and Clix – competing for Students Against Destructive Decisions (SADD)
• Team Respawn: Mark Phillips, Nick Eh 30 and Kyedae – competing for American Red Cross®

The challenges are bigger, the twists and turns more shocking, and the new neighborhood setting more ambitious. Each week, teams will get access to “Vault Boosts” and “Hacks” to give their team a leg up by hindering their competition or gaining upgrades.

They’ll need all the help they can get. The arena games are built into a nearly 75,000 sq ft state-of-the-art production facility and are sure to test the teams’ mental and physical skills. Video game challenges bring some of today’s most popular games to the forefront of the competition in Neo City.

Tune in and play along

Fans can catch all the action on the State Farm Twitch and State Farm YouTube channels every Friday in August at at 6 pm ET. Plus, fans looking for a hands-on experience at home can take on a new challenge with a chance to win incredible prizes in Jake’s Jingle Quest, with a new Neo City level every week in August. Check out the Gamerhood: Neo City website to play along and catch up on previous Gamerhood seasons.

Finale Update (August 30, 2024) — Congratulations Team RageQuit!

Newly crowned Gamerhood: Neo City champions, xChocoBars, Berleezy and Clix won the key to the Gamerhood and brought home a $100,000 donation in their names for Students Against Destructive Decisions! Over the course of the series, our teams earned the following totals for each charity between additional $5,000 Good Neighbor Awards donations earned by competitors and an additional $5,000 donations for non-winning teams:

• Team RageQuit playing for Students Against Destructive Decisions (SADD): $110,000
• Team Rift playing for Junior Achievement USA®: $10,000
• Team Respawn playing for American Red Cross®: $10,000

Looking to keep the Gamerhood fun going and take on Neo City with your friends? Check out the State Farm Gamerhood: Neo City island in Fortnite to play each of the game modes featured on the show using the island code below.

 _{¹ 4x REGGIE awards in 2024, 1x Tempest Award in 2023, and more}

About Junior Achievement USA®

Junior Achievement is the world's largest organization dedicated to giving young people the knowledge and skills they need to own their economic success, plan for their future, and make smart academic and economic choices. JA learning experiences are delivered by corporate and community volunteers and provide relevant, hands-on experiences that give students from kindergarten through high school knowledge and skills in financial literacy, work readiness, and entrepreneurship. Additionally, Junior Achievement is expanding its reach to 18-to-25-year-olds to provide young adults with critical life skills, as well as to pre-K youth to ensure children get a solid head start. Today, JA reaches more than 4.4 million students per year in 102 markets across the United States as part of 12.5 million students served by operations in more than 100 other countries worldwide. Junior Achievement USA is a member of JA Worldwide. For more information, visit www.ja.org.

About Students Against Destructive Decisions (SADD)

For over 40 years, SADD, the nation’s premier youth health & safety organization, has worked to empower teens, engage parents, mobilize communities, and change lives around the issues of traffic safety, substance abuse, and personal health and safety. Through a national network of peer-led chapters in middle schools, high schools, and colleges, SADD equips our students with the resources they need to advocate for change on their campuses and communities. Join the movement by visiting www.sadd.org, and follow us on Twitter, YouTube, LinkedIn, and Instagram.

About the American Red Cross®

The American Red Cross shelters, feeds and provides comfort to victims of disasters; supplies about 40% of the nation’s blood; teaches skills that save lives; distributes international humanitarian aid; and supports veterans, military members and their families. The Red Cross is a nonprofit organization that depends on volunteers and the generosity of the American public to deliver its mission. For more information, please visit redcross.org or CruzRojaAmericana.org, or follow us on social media.

When it came time to purchase small business insurance, the Gileses looked no further than local State Farm agent Darryl Brooks.

“[With] Darryl being a small business owner as we are, it really helps him to understand us, how we operate, and understand our needs, and just relate – this is what we go through,” said Ozzie Giles.

The Gileses and Brooks are featured during this year’s national NBCUniversal Open Doors campaign, which is an initiative sponsored by State Farm that supports diverse, small businesses by providing access to marketing and advertising resources to help spur and sustain growth. This is the third year that State Farm and NBCUniversal have worked together on this campaign.

According to the U.S. Senate Committee on Small Business & Entrepreneurship, minority-owned businesses account for more than half of the two million new businesses started in the U.S. in the last 10 years. These successful ventures have helped to create 4.7 million jobs and there are now more than four million minority-owned companies in the U.S.

The NBCUniversal Open Doors website offers free downloadable resources, tips, strategies, advertising tutorials and best-in-class business practices, providing the necessary tools to allow small business owners to thrive.

Brooks and the Gileses are one of four pairings of State Farm agents and their small business insurance customers who will be spotlighted in this year’s NBCUniversal Open Doors campaign.

Other spotlights include:

• Stephen Evans Jr., owner of Stevie E’s Place barbershop, and his State Farm agent Coriano Johnson in the Akron, OH area (August)
• Desiree Chamorro, owner of K9 Cafe Boutique & Spa, and her State Farm agent Crystal Fuller in San Antonio, TX (September)
• Jenna Horning, owner of Bean’s Ice Cream, and her State Farm agent Susan Eacho in Poquoson, VA (October)

For more information on State Farm small business insurance, please visit our website or contact your local agent.

The award-winning¹  Gamerhood series brings together some of the most recognizable names in streaming and entertainment to be guided by Jake from State Farm as they compete in arena games and video game challenges. The prize? The key to Neo City, and a $100K charitable donation to their team’s designated charity.

“Going into year three of Gamerhood, we’ve upped the ante to deliver something bigger and better for new and returning fans of the show,” said Alyson Griffin, Marketing Vice President for State Farm. “With a completely new design and a massive set, we’re bringing Gamerhood into the future.”

All the excitement can be seen on the State Farm Twitch and YouTube channels every Friday in August at 6 pm ET.

The all-star roster

This year’s lineup expands to nine players competing in teams of three's:

• Team Rift: Ludwig, Chica and T-Pain – competing for Junior Achievement USA®
• Team RageQuit: xChocoBars, Berleezy and Clix – competing for Students Against Destructive Decisions (SADD)
• Team Respawn: Mark Phillips, Nick Eh 30 and Kyedae – competing for American Red Cross®

The challenges are bigger, the twists and turns more shocking, and the new neighborhood setting more ambitious. Each week, teams will get access to “Vault Boosts” and “Hacks” to give their team a leg up by hindering their competition or gaining upgrades.

They’ll need all the help they can get. The arena games are built into a nearly 75,000 sq ft state-of-the-art production facility and are sure to test the teams’ mental and physical skills. Video game challenges bring some of today’s most popular games to the forefront of the competition in Neo City.

Tune in and play along

Fans can catch all the action on the State Farm Twitch and State Farm YouTube channels every Friday in August at at 6 pm ET. Plus, fans looking for a hands-on experience at home can take on a new challenge with a chance to win incredible prizes in Jake’s Jingle Quest, with a new Neo City level every week in August. Check out the Gamerhood: Neo City website to play along and catch up on previous Gamerhood seasons.

 _{¹ 4x REGGIE awards in 2024, 1x Tempest Award in 2023, and more}

About Junior Achievement USA®

Junior Achievement is the world's largest organization dedicated to giving young people the knowledge and skills they need to own their economic success, plan for their future, and make smart academic and economic choices. JA learning experiences are delivered by corporate and community volunteers and provide relevant, hands-on experiences that give students from kindergarten through high school knowledge and skills in financial literacy, work readiness, and entrepreneurship. Additionally, Junior Achievement is expanding its reach to 18-to-25-year-olds to provide young adults with critical life skills, as well as to pre-K youth to ensure children get a solid head start. Today, JA reaches more than 4.4 million students per year in 102 markets across the United States as part of 12.5 million students served by operations in more than 100 other countries worldwide. Junior Achievement USA is a member of JA Worldwide. For more information, visit www.ja.org.

About Students Against Destructive Decisions (SADD)

For over 40 years, SADD, the nation’s premier youth health & safety organization, has worked to empower teens, engage parents, mobilize communities, and change lives around the issues of traffic safety, substance abuse, and personal health and safety. Through a national network of peer-led chapters in middle schools, high schools, and colleges, SADD equips our students with the resources they need to advocate for change on their campuses and communities. Join the movement by visiting www.sadd.org, and follow us on Twitter, YouTube, LinkedIn, and Instagram.

About the American Red Cross®

The American Red Cross shelters, feeds and provides comfort to victims of disasters; supplies about 40% of the nation’s blood; teaches skills that save lives; distributes international humanitarian aid; and supports veterans, military members and their families. The Red Cross is a nonprofit organization that depends on volunteers and the generosity of the American public to deliver its mission. For more information, please visit redcross.org or CruzRojaAmericana.org, or follow us on social media.

In addition to our specialized Catastrophe Claims Response vehicles, State Farm has deployed the Customer Response Unit (CRU) to begin distributing water, work gloves, and other essential items to help residents as they recover from the devastating wildfires. The CRU van will be driving around the impacted neighborhoods as they become accessible. 

Teams are in the Ruidoso area to assist our customers. They are currently setup at: 
237 Service Rd 
Ruidoso, NM 88345

A few key tips:

• Safety first:  Material things can be replaced but the loss of life or serious injury can’t be fixed.
• Stay tuned:  Follow news reports and information from first responders.
• Keep living expenses receipts:  They may be reimbursable after meeting your deductible.
• What to expect from the claims process:  We will work with you closely to resolve your claim..

If you sustain damage, file a claim.

When it is safe to do so, file a claim. Contact State Farm® to get the process started - contact your agent, call 1-800-SF-Claim, go to statefarm.com or use our mobile application.​

Key highlights: 

• State Farm Where We Work is part of our commitment to creating a work environment where everyone can be their best.
• As an insurance company, we’re uniquely positioned to be able to help build safer communities – whether on the roads or in homes.
• Thriving communities are where neighbors can realize their dreams. Our community development giving encompasses job training, neighborhood reinvestment, affordable housing, food insecurities, personal financial literacy, and sustainable housing and transportation. 
• Education is one pathway toward building robust communities for today and tomorrow by creating opportunities for economic security. Our education funding is directed toward initiatives that support higher education, K-12 STEM and academic performance, college, and career success.
• Being a good steward of our environmental resources just makes sense. In 2023, we advanced our efforts of preserving resources and reducing waste, while helping our customers do the same.
• We’re in the business of keeping our promises to our customers. Building trust is imperative to fostering an ethical culture with an inclusive environment that cultivates a sense of belonging for all. 

The State Farm Impact Report helps us share what matters most to us with those who are making decisions about their insurance, financial services, employment and more.

As a mutual company we do what is in the best, long-term interest of those we serve, knowing that a better world tomorrow starts with a stronger neighborhood today.

To provide the best possible service and response to customers who have damage from the tornado, the following are in place: 

• Catastrophe claims adjusters and support members are deploying and arriving on-site. Catastrophe claim teams will be actively making contact and providing initial claim handling efforts for our impacted customers with a focus on the most severe losses. Catastrophe Customer Care sites are being planned in the most impacted area to support claim handling efforts for local residents, additional details will be shared as available.
• The 1-800-SFCLAIM line is activated and available for customers to begin the claim reporting process, should they be unable to reach their local State Farm agent. 
• State Farm policyholders who have damage can submit and manage their claim through various channels. This includes calling or emailing their State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims. Customers may also text the word “CLAIM” to 62789 to receive a link to file a claim.

Our response includes State Farm agents who live and work in the same neighborhoods as our customers, and teams of claim specialists trained in disaster response traveling in to evaluate damage on site. They are joined by thousands of employees in centralized care centers across the country helping answer customers’ questions and file their claims. Additionally, our remote claim teams are able to conduct virtual inspections with impacted customers following the storm, helping customers in their time of need. 

Our State Farm Customer Response Unit (CRU) is traveling throughout the impacted community. CRU team members and State Farm agents are distributing needed items such as bottled water, work gloves and other useful items for residents. The CRU team responds immediately following a disaster, and navigates throughout impacted areas to provide in-person contact and assistance to those in need. State Farm agents often ride along on the CRU, and can offer neighbors helpful information about filing their claim and insurance tips. State Farm is there to help residents during this first and critical step on the road to recovery.  

Tips for assessing tornado damage when safe to do so:

• Don't enter damaged buildings until they are declared safe and use extreme caution around debris. Wear appropriate clothing, like sturdy shoes or boots, long sleeves and gloves.
• Safely check your home or apartment for any signs of structure issues and hidden damage.
• Safely take pictures of your home's damage, inside and out.

Tips for making temporary repairs to damaged property:

When it is safe to do so, people with repairable/limited property damage should have reasonable temporary repairs made to prevent further damage to their property. Depending on your coverage, these repairs may be reimbursed. Save receipts if you purchase items such as tarps and plywood or other supplies to make repairs.