Good Neighbor Stories

State Farm® files patent lawsuit against Amazon

Thu, 03 Nov 2022 13:42:12 -0500

June 6, 2025, update:

State Farm® and Amazon settle patent lawsuit under mutual agreeable terms

This litigation has been settled under mutually agreeable terms, the details of which are confidential. We are pleased to have reached a compromise agreement that successfully served to protect the intellectual property rights of State Farm.

Amazon willfully infringed State Farm patented technology at heart of Elder Care Technology to launch a competing product.

State Farm, the largest insurer of vehicles and homes in the U.S., has filed a lawsuit against Amazon.com and affiliated companies for willful patent infringement. The case involves technological innovations in elder care known as Sundial®. State Farm does not take litigation lightly and this is the first time the company has filed a patent infringement lawsuit.

The complaint alleges Amazon copied State Farm patented technology to launch its own competing product to its millions of users. State Farm believes Amazon’s Care Hub and Alexa Together service willfully infringe six State Farm patents issued between 2021 and 2022.

Consistent with its longstanding commitment to research and development, State Farm invested multiple years of research and development in technology to help older adults live independently and remain in their homes longer.

Initially a partnership to introduce State Farm innovations for use with Amazon’s Alexa-enabled devices, Amazon observed State Farm engineers and senior product personnel adapt patented technology to work on Amazon’s Alexa platform. State Farm released Sundial® in June 2020 while Amazon launched its competing Alexa Care Hub product in November of the same year.

State Farm informed Amazon that Care Hub infringes State Farm patents, but Amazon was undeterred, and in December 2021, despite full notice of its infringement of patents of State Farm, Amazon launched another competing product, Alexa Together, in blatant disregard of State Farm intellectual property rights.

As set forth in the complaint filed, Amazon’s conduct in copying and profiting from State Farm technology constitutes willful patent infringement. Through its complaint, State Farm seeks to stop Amazon’s improper use of State Farm patented technologies.

State Farm has continued to develop innovative technologies since its founding and Sundial is just another example of how, throughout its 100-year history, State Farm has consistently invested in innovation to help serve its customers. State Farm, along with its technical subsidiary BlueOwl, has been awarded over 1,500 U.S. patents for key technical innovations to date.

The complaint was filed in the U.S. District Court for the District of Delaware. State Farm is represented in this matter by Kirkland & Ellis LLP.

Pointing the Way to Connected Living

Mon, 22 Jun 2020 23:28:02 -0500

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Living independently—while remaining connected to family and friends—is easier than ever for older adults with the help of Sundial™. The new mobile application and Alexa skill connects them with loved ones in their Care Circle. It helps coordinate and communicate activities like reminders and to-do lists and provides a line of communication for check-ins with a personal connection.

How It Works

The Sundial skill for Alexa and the mobile app work together to connect older adults (the Center) to their loved ones (Care Circle). The Center uses the voice and touch enabled Sundial skill for Alexa (optimized for the Amazon Echo Show) to interact with their private Care Circle of family and friends. Once invited, Care Circle members can download the Sundial mobile apps to interact with the Center and each other. When the skill is enabled and the mobile apps are connected, the Center simply says “Alexa, open Sundial” to enjoy the Sundial features.

With Sundial you can:

Quickly check-in and communicate
Access the interactive dashboard with voice commands for a scrolling list of daily activities
Coordinate tasks among Care Circle members
Send photo memories with personalized captions from the mobile app directly to the older adult’s Echo Show

This service and skill are not replacements for home healthcare or emergency services. Sundial is a subscription-based product. Details regarding services and price are available on the Sundial website: www.sundial-labs.com.

Connect on a Personal Level:

“We were eager to try the product,” said Curtis Simpson, a State Farm technology manager and participant in the pilot program. Simpson’s mother lives in Florida and he formed a Care Circle with her and his brothers from Illinois using Sundial.

“My mom being far away and living on her own concerned us. With the app and skill, we now have frequent daily check-ins. We love it, she loves it. It allows us to connect without feeling intrusive.”

Christen Zook and Tara Hayman are also State Farm employees who participated in product testing.

“My dad lives in Michigan. He is very independent and sharp,” Zook said. “But he’s not an app person or mobile-oriented. Sundial’s simplicity helps.”

For Hayman, Sundial helps to provide reassurance and helps bring the family closer to her mother in Maryland. “I like that our family can check in together. We share photos and information at the same time,” Hayman said.

"Sundial grew from a passion to be a positive part of the lives of our older adults,” says Mike Fields, Vice-President of Sundial Labs. “We want to help foster closer, caring relationships with loved ones creating a daily connection, no matter the distance. It is an important part of Sundial’s mission to provide digital tools and solutions for older adults and their care circles that can reduce time and worry managing daily life while increase confidence through a personal virtual touch.”

The Need for Innovation:

Over the next decade, the U.S. will see an important demographic shift. By 2030, all baby boomers will be older than age 65. According to the US Census Bureau, this means that 1 in 5 residents will be retirement age. A 2018 survey by the AARP also revealed that three out of four older adults want to stay in their homes as they age.

For those coordinating care, the current landscape could be a challenge. According to Sundial Labs research, only about a third of those surveyed feel current technology is useful in helping find new solutions to assist their older loved ones. Yet, more than half expressed interest in trying out an app that would help them find new solutions.

A report released last year by a White House Task Force focused on aging adults says technology can help. For older adults, voice assistants have the highest rate of adoption (AARP ). Innovation that assists older adults with daily life and strong social connections will be key in helping older Americans “age in place.”

Sundial Points the Way to Connected Living

Mon, 22 Jun 2020 10:05:00 -0500