State Farm Has Ceased In-office Work in all Facilities

MEDIA ADVISORY | Update Regarding State Farm Facilities

State Farm Has Ceased In-office Work in all State Farm Facilities

Employees Serving Customers through Work at Home Arrangements

(March 25, 2020) – As a result of shifting employee work from office to home, State Farm continues to serve customers across the country. While most employees have transitioned to work from home arrangements, the company continues to update its COVID-19 Coronavirus response. The company announced today that it has paused in-office work in all State Farm facilities across the country.

Over the course of the last week, we have made considerable progress by enabling almost 58,000 State Farm employees to work from home. This is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve our customers.

We ask for patience from our State Farm customers as they may experience increased hold times while our team works to serve them in multiple ways. If this situation has created financial strain for customers, a State Farm agent is the best place to start regarding customer accounts.

Customers can contact State Farm through the following ways:

• Many of the company’s 19,000 agent offices are running virtually and can assist customers via phone or email. Customers can check statefarm.com® for agent contact information.
• Connect with us online, through our mobile app, by phone, or contact your State Farm agent.
• You can make a payment, file a claim, manage your account balance or ask a question.