State Farm Response to COVID-19 Coronavirus
We know COVID-19 continues to impact our customers and their driving behaviors. We are continuously monitoring and adjusting to trends to make sure we’re accurately matching price to risk.
Our data indicates more people are driving, resulting in more auto claims. In response, we are making adjustments to rates at the next renewal cycle, which begins in January 2021 to reflect these trends. The timing and amount of these changes will vary by state and the timing of your individual renewal.
Even with these changes, auto rates remain below pre-COVID-19 levels. Our approach is to make incremental adjustments based on driving behaviors to help minimize the impact to customers.
Drive Safe & Save™ customers have the opportunity to directly influence their auto rates based on their driving habits. In most states, the initial discount customers get just for participating in Drive Safe & Save was recently doubled to 10%. With driving behaviors factored in, customers save, on average, between 10%-15%, and could save up to 50%. While the Drive Safe & Save™ discount will vary, users will always get a discount at each renewal. You can talk to your State Farm agent to learn more and sign up.
In April 2020 we adjusted to reduced driving and claims trends driven by COVID-19 and announced our Good Neighbor Relief Program, providing a dividend/credit to auto insurance customers. A month later, we announced we would be cutting auto rates in every state. Together, these two actions returned approximately $4.2 billion in savings to our customers.
In September, we also reduced business owner premiums across the country by an average of 7%, which provided $54 million in savings for more than 400,000 commercial policy customers.
We are committed to the health and safety of our customers, employees and agents, and the communities where we live and work. Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. We have adjusted our face-to-face protocols, and are offering virtual claim inspection options in most states if legally permitted, as well as a variety of virtual and digital tools for customers to connect with their State Farm agent.
As the situation continues to evolve, we are making decisions that balance health concerns with our continued commitment to serve you.
If you are a customer currently facing financial burdens, call your State Farm agent. We are here to help make this new normal feel just a little more normal. Like a Good Neighbor, State Farm is there.
- Need to connect with us? Use our mobile app, call us – or contact your State Farm agent.
- Need help with State Farm Bank products? Call 1-877-SF4-BANK.
- If you are new to viewing your policies or accounts online, go to Create Account on statefarm.com.
- Need to file a claim? Start online.
- To ensure we can continue to serve you, we’ve made adjustments to how we work. We appreciate your patience, if hold times are longer.
- Check out our Good Neighbor Relief FAQ for information on the dividend credit.
- Small business reopening? Check out our Simple Insights resource page.
PHONE SCAM ALERT: Customers have reported Good Neighbor Relief Program-related scams. State Farm is not contacting customers requesting financial account or credit card information in order to receive a dividend or a credit.
Tune In. We Are All in This Together.
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The mission of State Farm is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. State Farm and its affiliates are the largest providers of auto and home insurance in the United States. Its 19,200 agents and 59,000 employees serve approximately 84 million policies and accounts – over 81 million auto, fire, life, health and commercial policies and over 2 million financial services accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 36 on the 2020 Fortune 500 list of largest companies. For more information, please visit http://www.statefarm.com.