State Farm Response to COVID-19 Coronavirus
We know this is a difficult time and we continue to look for ways to support our customers. In early April, State Farm announced a $2 billion dividend. On average, State Farm auto customers received a credit of about 25% of premium for the period of March 20 through May 31st. The exact percentages varied state. Customers who pay monthly as part of our State Farm Payment Plan (SFPP) saw the credit applied to their July bill. Customers not enrolled in the State Farm Payment Plan (SFPP) should see the credit applied at their next renewal. Additional information related to the dividend is available on our customer FAQ website.
In May, State Farm announced we're working to reduce auto rates in every state. The total amount of the rate cuts is about $2.2 billion, with a national average of 11%. Rate cuts will vary by state and customers will see the rate reduction on their next renewal. As driving behaviors continue to evolve, we'll monitor and respond accordingly. Combined with the dividend, this totals approximately $4.2 billion in savings for our auto customers.
In many states, customers can also experience additional savings by participating in Drive Safe & Save™, which includes a participation discount and allows drivers personal influence over additional savings based on driving behaviors. Customers are encouraged to visit with their State Farm agent about individual policies, coverage and any opportunities for discounts.
We are also working to reduce business owner premiums across the country. The rate changes will average 7% and provide savings to more than 400,000 commercial policy customers, resulting in $54 million total savings.
We are committed to the health and safety of our customers, employees and agents, and the communities where we live and work. We have adjusted our face-to-face protocols, and are offering virtual claim inspection options in most states if legally permitted.
Continuous innovation and adaptation have positioned State Farm as the insurance industry leader. The pandemic remains a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve you.
Based on current trends, State Farm is working to reduce auto rates in every state.
The national average for those rate reductions is 11%, saving customers a total of approximately $2.2 billion.
These rate cuts are in addition to the $2 billion dividend credit, flexible customer payment options and philanthropic relief included in our Good Neighbor Relief Program. Together, auto customers should see about $4.2 billion in savings.
Check out our Good Neighbor Relief FAQ for information on the dividend credit.
If you are a customer currently facing financial burdens, call your State Farm agent. We are here to help make this new normal feel just a little more normal. Like a Good Neighbor, State Farm is there.
- Need to connect with us? Use our mobile app, call us – or contact your State Farm agent.
- Need help with State Farm Bank products? Call 1-877-SF4-BANK.
- If you are new to viewing your policies or accounts online, go to Create Account on statefarm.com.
- Need to file a claim? Start online.
- To ensure we can continue to serve you, we’ve made adjustments to how we work. We appreciate your patience, if hold times are longer.
- Check out our Good Neighbor Relief FAQ for information on the dividend credit.
- Small business reopening? Check out our Simple Insights resource page.
PHONE SCAM ALERT: Customers have reported Good Neighbor Relief Program-related scams. State Farm is not contacting customers requesting financial account or credit card information in order to receive a dividend or a credit.
Tune In. We Are All in This Together.
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The mission of State Farm is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. State Farm and its affiliates are the largest providers of auto and home insurance in the United States. Its 19,200 agents and 59,000 employees serve approximately 84 million policies and accounts – over 81 million auto, fire, life, health and commercial policies and over 2 million financial services accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 36 on the 2020 Fortune 500 list of largest companies. For more information, please visit http://www.statefarm.com.