State Farm® responds to Hurricane Helene

Our hearts go out to the people whose lives and property have been impacted by Hurricane Helene, and our greatest concern is for the safety of everyone in the impacted areas.

As of October 7, State Farm has received approximately 96,300 total claims across the 14 states that have been impacted by Helene. The majority of auto claims are related to flood and rising waters, and the majority of homeowner claims are related to wind damage. The states with the highest claim counts are (in order) GA, SC, FL and NC.  

State Farm has donated $1.75 million to help non-profits continue to provide emergency shelter, food supplies and hygiene items for people in the communities affected by Hurricanes Helene and Milton. This disaster grant funding will help assist American Red Cross, Convoy of Hope, Midwest Food Bank and Feeding the Carolinas in their Helene and Milton relief efforts. This relief funding helps provide additional immediate support for critical needs as communities recover.

State Farm Catastrophe Team® members deployed to the Gulf Coast and Southeast to stage and prepare for strategic response ahead of the storm. They are currently on the ground to help residents get on the road to recovery.

In addition to the teams of catastrophe claim specialists responding on the ground to evaluate damage after the storm, our Helene response includes State Farm agents who live and work in the same neighborhoods as our customers. They are joined by thousands of employees in centralized care centers across the country virtually helping answer customers’ questions and file their claims. Our remote claim teams also can conduct virtual inspections with impacted customers following the storm, helping them in their time of need.

Customer Care Sites

Several State Farm Customer Care Sites are open for walk-up to file a claim and get answers to general questions. Customers are asked to please make an appointment for vehicle inspections. The latest information is below, and will be updated as new sites are opened and/or closed based on customer needs. 

Georgia

• Carolina Pottery parking lot, 3830 Washington Road, Augusta GA | Monday - Saturday, 8 a.m. – 6 p.m. ET  
  (Site closed effective Saturday, January 25, at 5 p.m.)

Leveraging technology to help customers file claims

State Farm is leveraging technology by providing virtual claim handling options to customers who have damage from the storm. Homeowners and drivers can benefit from virtual ways to file a claim and receive payment to start repairs.

Customers with damage can:

• File and track their claim from the convenience of their phone or other electronic devices.
• Electronically submit photos, video and other claim documentation.
• Participate in video calls with their claim representative as available.
• Experience streamlined and efficient claim settlement, with payment being deposited directly to customer’s preferred bank account.   

State Farm claim filing options for those with damage from Helene

As residents discover damage from the storm, they are encouraged to file their claim as soon as possible to begin recovery. State Farm customers can submit and manage their claim through various channels: Submitting a claim through our mobile app, calling or emailing their State Farm agent, calling 1-800-SFCLAIM, through our website at statefarm.com/claims or by texting the word “CLAIM” to 62789.