State Farm® Response After a Storm
The State Farm Weather and Catastrophe Team is the largest catastrophe team and fleet in the insurance industry. Its members assess damage and help policyholders affected by natural disasters, whether they suffered moderate damage or lost everything. They can often make immediate payments to policyholders to cover initial needs such as housing, transportation, and food. The team then works with policyholders to assist with long-range repairs or replacements.
The team has a fleet of vehicles at their disposal. The vehicles range in size to support the work of up to 50 individual people. Dispatched depending on the size and severity of the disaster, these trailers and RVs serve as on-the-spot claims offices, complete with workstations, computers and tents. They also have power generators and satellite access for phone and internet communications. This keeps the fleet completely independent of local resources (electricity, telecommunications, etc.). These resources are often down after storms or limited to emergency services.
Learn more about the various types of mobile response units below. These units are dispatched to the hardest hit areas as soon as it is safe to do so.
The Mobile Catastrophe Facility (MCF) is the largest vehicle in the fleet.The custom-built, 53-foot semitrailer includes more than 900 square-feet of working space for as many as 50 people. State Farm has two MCFs that include seven-foot pullout sections on each side. The extendable, 25-foot awnings serve as drive-through lanes to handle inspection of up to 300 damaged cars a day. The facility can be deployed within four hours of notification and reach any location in the continental US within 48 hours.
Mobile Catastrophe Command Centers (M3Cs) are custom-built trucks specifically designed for efficient claim handling. The vehicles are 40 feet long with up to 12 workstations inside and eight more outside under the attached awnings. The M3Cs are stand-alone offices equipped with generator power and satellite connectivity. These vehicles are speedy in response; taking just one hour to set up after arrival on the catastrophe scene.
Catastrophe Response Vehicles (CRVs) are either23 feet long or 35 feet long. Both are equipped with phones, computers, printers, fax machines, and a copier. They offer satellite connectivity for internet communications to stay connected and work more efficiently. These vehicles also are equipped with generators to ensure stand-alone capabilities. Each CRV offers space and support for seven adjusters. Each also has a pullout awning to create additional outside workspace. They can be ready to operate within an hour after arriving on the scene.
Catastrophe Response Trailers are 31- or 36-foot travel trailers converted and equipped for mobile office space. Each vehicle supports five personnel inside with accommodations for eight more working outside. The trailers include telephones, network connections, printers, fax machines, and copiers. They also use portable generators and have satellite connectivity to support standalone office operations.