State Farm® Helps Customers Recover From Western Wildfires
Our hearts go out to the families and communities affected by the Spokane, Washington-area wildfires.
State Farm has mobilized catastrophe claims teams and deployed onsite resources to help customers recover. Most of our customers have never experienced an event like this. It's stressful and we know they have questions and concerns. We're here for them, working alongside local agents who live and work in eastern Washington to help customers begin the recovery process as quickly as possible.
So far, State Farm has provided over $80 million to customers impacted by the Spokane wildfires. We have received over 800 home and auto claims from the fires, and we expect this number to increase. At this early stage, the majority of our customers filing these initial claims are reporting severe damage and/or uninhabitable homes. We know how devastating this is for customers and we’re here to help.
Customer interactions
State Farm claim handlers have talked with hundreds of customers at these locations so far, listening to their stories, gathering information about their losses, and helping families address immediate needs – such as coverage for temporary housing and advance payments for food, clothing and other essentials, where applicable.
It can be incredibly emotional.
“One man only evacuated with the clothes on his back and his sandals. His belongings were destroyed including his medicine. He started crying at the site while we were helping him. Some people haven’t had time to grieve yet, so it gets emotional for them.”
~ Cesar Soriano, Claims team member
“Quite a few people we know have been displaced. I was driving back to town on Saturday when claims first started coming in. A lot of people have lost their homes, personal belongings and the memories tied to those items, so we’re doing our best to help them through that. Our physical presence in the midst of this devastation is critically important.”
~ Kevin Louden, Claim Specialist - Proximity
More on how State Farm claim handlers help customers: A day in the life of catastrophe response.
Here to Help
State Farm offers customers a digital-first claims option designed to provide help faster. Customers do not have to wait for an in-person inspection to begin the claims process. We can start assisting immediately by phone or through digital claim services.
Onsite Customer Assistance
State Farm customers can visit with us in Spokane for in-person assistance with representatives to file claims, answer questions and provide updates on existing claims:
- State Farm Customer Care Site:
Sundance Plaza 8921 N Indian Trail Rd, Spokane, WA 99208
Hours of Operation: Monday – Saturday. 9 a.m. – 6 p.m. PT each day
How to file a claim (home or auto)
Customers are always welcome to reach out with questions or concerns. We are here to help. State Farm customers can submit and manage a claim through the channel that works best for them:
- Call or email your State Farm agent
- Call 1-800-SF-CLAIM
- File in the State Farm mobile app
- File online at statefarm.com/claims
- Text “CLAIM” to 62789 to receive a link to file a claim
Helping in More Ways
In response to multiple wildfires impacting Washington state, State Farm is providing $500,000 in disaster grant funding to assist with relief efforts. The funding is being allocated to multiple relief organizations, including the American Red Cross, and Feeding America affiliate Second Harvest Inland Northwest.
About State Farm:
For over 100 years, the mission of State Farm has been to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. State Farm Mutual Automobile Insurance Company and its affiliates are the largest providers of auto and home insurance combined in the United States. Its more than 19,200 agent offices and over 62,000 employees serve over 96 million policies and accounts – including auto, fire, life, health, commercial policies and financial services accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is also available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 32 on the 2025 Fortune 500 list of largest companies. For more information, please visit http://www.statefarm.com.