State Farm® deploys resources to Rogers, Arkansas

Our hearts go out to those impacted by the recent severe weather in and around Rogers, Arkansas. State Farm catastrophe claim response team members have deployed to the area to assist customers as quickly and efficiently as possible.

State Farm has received approximately 2460 homeowner claims and about 720 auto claims from the storms that hit Memorial Day weekend.

To provide the best possible service and response to customers who have damage from the tornado, the following are in place: 

• Catastrophe claims specialists and support staff have deployed. Claim teams will be actively making contact and providing initial claim handling efforts for our impacted customers with a focus on the most severe losses. A Catastrophe Customer Care site is opening today in the most impacted area to support claim handling efforts for local residents at Lowe’s Home Improvement, 300 N 46^th Street, Rogers, AR.
• The 1-800-SFCLAIM line is activated and available for customers to begin the claim reporting process, should they be unable to reach their local State Farm agent. 
• State Farm policyholders who have damage can submit and manage their claim through various channels. This includes calling or emailing their State Farm agent, calling 1-800-SFCLAIM, submitting a claim through our mobile app or through our website at statefarm.com/claims. Customers may also text the word “CLAIM” to 62789 to receive a link to file a claim.

Our State Farm Customer Response Unit (CRU) is traveling throughout the impacted areas, distributing things such as bottled water, work gloves and other useful items for residents to help in the recovery process.

Tips for assessing tornado damage when safe to do so:

• Don't enter damaged buildings until they are declared safe and use extreme caution around debris. Wear appropriate clothing, like sturdy shoes or boots, long sleeves and gloves.
• Safely check your home or apartment for any signs of structure issues and hidden damage.
• Safely take pictures of your home's damage, inside and out.

Tips for making temporary repairs to damaged property:

When it is safe to do so, people with repairable/limited property damage should have reasonable temporary repairs made to prevent further damage to their property. Depending on your coverage, these repairs may be reimbursed. Save receipts if you purchase items such as tarps and plywood or other supplies to make repairs.  

The Memorial Day storms have taken toll on a number of states in the region.

Total home & auto claim counts as of 1:00 p.m. CT today:

• Arkansas: 3,775
• Missouri: 3,950
• Kentucky: 1,350
• Oklahoma: 2,350
• Texas: 2,350

Catastrophe Customer Care sites

Site 1: Rogers, AR (Active)
Location – Lowes @ 300 N 46th St, Rogers, Arkansas 72756

Site 2: Claremore, OK (Active)
Location – Lowes @ 1746 South Lynn Riggs Blvd, Claremore, Oklahoma 74019